Sytner Mercedes Benz Anmeldelser 

Very very bad handover experience . (Watford). Extremely slow. Rob is a particularly unfriendly character. Very
U quick to squeeze extra from you if px has an imperfection but happy to do sell you a car with undisclosed damage and hide it under bad lighting n their weird room they do their seaways. Also there was a problem with the HPI (which was clearly nothing to do with me) and they were unhelpful in getting the problem resolved- even though they could have done very very easily. Avoid.

I have purchased mercedes E300e amg premium brand new.After 2 months the pain from the roof started coming off.
What a disappointment 65k£ premium car.Joke.still not resolved

Such a bad experience buying parts from Mercedes benz loughton IG10 i went to oder complete rear bumper of smart for four when i received bumper it was only one part out of three panels i went again and said i need complete bumper he was like sorry we can order another parts of your bumper when i went again to collect the third part was missing and i was like what a joke you guys are i said can you for God sake order the third and final part and he said thats out of stock we will have to get it manufactured from Germany and it will take more than a month to arrive
I was like why did you order other two panels ? If you were not sure about third panel .
Really bad experience

Never fails to meet the standards, joke… always a wait for no reason. And damaged my car when i took it in for a service! Had to come back three times for them to check the CCTV and then agreed to fix it. The sales guy was nice when i got the car but other than that they are useless. Came to sell the car and one of sales guy said its too early to sell? Like what? Its up to me if i want to sell it even if it is at a loss. He didnt even look at the car and just gave me a settlement quote which i can pull myself online. Ridiculous place..

I ordered my car in March and was initially told my delivery would be in May, I waited until the end of May with no feedback and then found out if had been pushed back until the end of June. 2 weeks before expected delivery date I was told it had been pushed back to end of September. Awful customer service. No explanation ever I was just told it is what it is. If gets further delayed will cancel and get a Tesla as at least they can deliver on time.

Had my E350 in at Northampton branch for a major service and MOT. The car came back in good condition and the work was well done. I was very well looked after by Ben. The only disappointment was having to wait 30 minutes pick up the car and pay.

Booked my vehicle in for a fault, booked it a day that a loan car was supposed to be available which meant taking a day off work.
Got there, sat there for 30 mins waiting to be seen after I had checked in then to be told there was no loan car available due to them “reducing there fleet”
Now I’m waiting to be booked in again which means taking another unpaid day off to fix my vehicle.
Very unpleasant and unprofessional.
Avoid at all cost.

My purchase of an approved used Mercedes Benz through the Sytner group (Watford Mercedes Benz) is the single worst car buying and customer experience to date, as other reviews allude too the support ends once money is exchanged (although I had multiple issues pre purchase too)

The car was miss sold as having full service history
I discovered a fault on the journey home from the dealer (defective front motor)

The car was not properly inspected before sale and in combination with the missing/later services meant Mercedes UK stated the warranty was invalid

The car spent 1 day short of 9 weeks in another Mercedes dealer (Tonbridge) without a courtesy car while all this experience unfolded

The car was eventually returned for a refund and after reporting the issues I was given a John Lewis gift card to cover the 3 months tax, insurance, hire cars, taxi and significant personal time etc wasted

Unpleasant experience from Mercedes Benz West London.
1. Unacceptable behaviour- very impolite sales team
2. Lack of professionalism
3. Very poor customer service standards — lack of basic savoir-vivre.
I've been in different Mercedes Benz branches all over Europe- never experienced unprofessional service like today.

We purchased an Approved Used Mercedes GLB from the Loughton branch expecting a high standard of quality and inspection in line with Mercedes-Benz Approved Used promises. Unfortunately, our experience has been extremely disappointing and stressful.

Within 7–10 days of purchase, we noticed a steering noise and booked the vehicle in for inspection. At this stage, we had not made a complaint, despite also being dissatisfied with the poor level of cleanliness on collection.

Following their investigation, multiple faults were identified. After initially delaying the report by 48 hours (only providing it after I chased), the dealership confirmed:
• Fault with the steering column module (clock spring) requiring replacement
• Loose seat bracket due to broken trim mountings
• Front parking sensors activating incorrectly due to incorrect number plate surrounds
• Front anti-roll bar links incorrectly matched (one metal, one plastic), not meeting manufacturer requirements

While some concerns were dismissed as “operating as expected,” the number and nature of confirmed faults on an Approved Used vehicle is unacceptable.

Under the Consumer Rights Act 2015, a vehicle must be of satisfactory quality, fit for purpose, and as described. Given the extent of faults identified so soon after purchase, this vehicle clearly does not meet those standards.

Although Mercedes-Benz have offered to repair the vehicle, I chose to exercise my short-term right to reject within 14 days. This has been refused on the basis that I declined repairs, which is extremely concerning.

As a result, we are now being told this may take up to 56 days to resolve through the finance company, leaving us stuck paying for a faulty vehicle we do not want during that time.

The service we received has further undermined our confidence:
• The salesperson ignored my call when I tried to discuss the issue
• The Head of Sales stated these issues could happen again with another vehicle
• The service department attempted to charge me for diagnostic work despite the vehicle having an extended warranty

This experience has caused significant stress, inconvenience, and financial impact, including loss of use of the car.

We chose Mercedes-Benz expecting reliability and premium service, but instead received a faulty vehicle and poor customer handling. I regret not returning to Cinch, who handled a previous issue far more professionally and without dispute.

The only person who know what she is doing in merc west London is Elizabeth sales department. Pleasant lady.The service team have no clue what they are supposed to be doing. No customer service and have no idea how to fix a simple fault in the car. I had to pay private to get a diagnostic after several attempts. The car started causing issues 2 days after paying 45k and taking it home. They sale scrap car that are not road worthy. Shameful.

Nothing but dissatisfaction with Mercedes Benz Loughton. It’s been one appalling experience after another - from picking up a brand new GLE whilst discovering that a member of their staff had hit and cracked our front bumper to the continued substandard aftercare. My brand new vehicle needed oil topping up on four separate occasions and we were charged full price for a litre bottle of oil every time, while their Crawley branch counterpart gave us a significant discount, explaining that we shouldn’t be expected to pay full price for such a new vehicle. Trying to book a simple service for the car via Loughton’s WhatsApp is proving to be equally painful with a succession of “we’ll contact you as soon as possible” automated responses. For such a reputable make of car, Mercedes Loughton staff need to up their game.

I took my Mercedes V-Class in because it showed a recall on the MOT system. After the visit, I noticed that the AdBlue had been spilled everywhere, and shortly after, multiple warning lights started appearing on my dashboard that were not there before.

I returned the vehicle to have these issues addressed, but the problem still hasn’t been properly resolved. I was told someone would call me back, but I’ve heard nothing.

Overall, this has been a very frustrating and unprofessional experience. I will not be using this company again, and based on this experience, I would also reconsider buying a Mercedes in the future.

I asked an urgent and important question to Mercedes Benz Sytner West London almost 3 weeks ago. An email was sent to 4 people in the 'After Sales' department (WC, DM, AJ, KV), and not one of them had the decency to respond.
Would have been no stars if I could.
Unfortunately, my experience with MB UK dealerships is the same...very poor customer service. If MB UK see this review, you need to carry out a rapid review of your dealers, they are damaging the MB brand.

We are extremely disappointed at the level of customer service provided by T___ C_____ at Sytner Cheltenham and Gloucester.
We were interested in a used car, despite the dealership being almost 300 miles from where we live.
Having spoken to the sales person it became evident that despite Sytner advertising that they transfer vehicles between dealerships this would not be possible and we’d have to come and collect it ourselves.
A number of other “oddities” presented themselves too, I asked about a service plan, initially I was told it wasn’t available, when I suggested it should be possible I was put on hold, on his return it was evident a variety of plans were available.
Then I was told in order to secure the car it would be in the region of £400/£500, I honestly don’t remember as I was surprised if I’m honest.
We then discussed a trade in, I explained that the car was unlikely to be the type (age/mileage) they would look at, and he said it wasn’t an issue, even suggesting that any trade in value could be paid directly to the finance company, as it still has an outstanding balance.
This is where the customer service began to fall short.
A link was sent at 14.16 on 27th March to take photos/video of the car, and to give requested information, the information was sent and an acknowledgement email was received 15.00 on 27th March
That’s when all contact finished.
Despite calls to the dealership asking him to contact us, including one where a colleague said TC had been off on a long weekend, and WhatsApp messages sent, and read he never replied.
Yesterday we phoned our local Sytner dealership to query the situation, a very helpful gentleman asked for our car reg and said there was no information in the system relating to a request for a trade in value. He also told us there was no reason why the car couldn’t be transferred to our chosen dealership, and that if we went to them with our car they would give us a trade in price.
That conversation occurred on 1st April and we had an appointment on the 2nd at 16.00 hrs.
This morning we were disappointed to see the car had been reserved, so it’s a water under the bridge moment, but had the sales person in Cheltenham had the decency to reply at anytime during the week between us replying to the link and contacting our local dealership it might, no would have been a different story.

I am very disappointed with the after-sales service at Sytner Mercedes-Benz West London. If it were possible to give zero stars, I would.
I was sold a warrant, which I have since cancelled. However, the warranty is managed by a third-party company that continues to contact me, claiming that I still owe payment. They refuse to deal with me directly because the policy was sold through Mercedes-Benz, leaving me completely stuck in the middle.
Despite numerous calls, WhatsApp messages, and voicemails, I have not received a single call back to confirm that the policy has been properly cancelled. Every attempt to get help results in being passed around via automated systems, with no resolution and no accountability.
The lack of communication and responsibility is unacceptable. As many other reviews have pointed out, Mercedes Benz West London are quick to take your money, but once the sale is complete, customer care seems to disappear entirely.
This level of service is far below what you would expect from a premium, luxury brand. There is nothing “luxury” about this experience at Mercedes Benz West London.

My experience at Mercedes-Benz of Watford was exactly what you expect from a premium brand—refined, efficient, and on another level.

Efto in sales delivered exceptional service from start to finish. Professional, confident, and highly knowledgeable, he understood exactly what I wanted and handled everything with precision. No pressure, no wasted time—just smooth, first-class service.

The whole process felt effortless and elevated. This is how buying a Mercedes-Benz should feel.

If there’s anything to improve, it’s simply to maintain this standard—because it works.

Highly recommended.

I would give your customer service Zero if I could. Woeful …I will never buy a Mercedes again.

Bought mercedes CLA a M glineon 13 march. Extremely poor handover. My advice is if you want one of their cars have it transferred to your local sytner dealer and complete the sale there. There is no charge for this service. As from my recent experience COLINDALE is unfit to sell mercedes cars Be warned. Staff are incompetent.

I never bought the Mercedes in the end but I wanted to say a thank you to Igors for making the viewing experience so positive. He was friendly and kind, spent a long time discussing the options together, and a good hour for the test drive. Maybe next car will be from Sytner.