Excellent service provided through Nathan Sivills. I had initially boughtt the car in for some work and the problems were found at this visit. I was informed someone would be in touch. No one got in t... Se mere
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Lokation
Skift lokationLonglooms Road East, Cheshire Oaks, CH65CH65 9LF Ellesmere Port, England, GB
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Se, hvad kunderne siger
Pickup service very helpful. Car serviced and valeted as expected. But I had a couple of queries regarding the invoice and so rang to speak the service advisor the following day. Rang first thing... Se mere
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Jaz took the issue with my car very seriously and dealt with it very professionally. I'm sure it was difficult to fit me in at short notice, but Jaz made it happen. I was kept informed as to the progr... Se mere
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same as always best service ive had from any dealership theres a reson we stick to porsche its not only the cars its the package .
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktoplysninger
Longlooms Road East, Cheshire Oaks, CH65CH65 9LF, Ellesmere Port, England, Storbritannien
- +441513734899
4,0
God
340 anmeldelser
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5 star on the day, BUT…
The actual experience on the day was 5 star.
However having to wait nearly three months to get an appointment is not acceptable for a premium brand. On top of that a brake warning light appeared and still I could not get an earlier appointment. Resulting in me not driving my car as much as I wanted for two months prior to the original service appointment.
I would suggest that you need additional service/ workshop facilities if not on site then a separate offsite facility therefore reducing wait times to an acceptable level.
You should not be allowed to keep selling cars if you can’t maintain them at an acceptable level / time line.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Chester
Good Morning Mr F, Thank you for taking the time to share your feedback. Whilst I am delighted that your experience with the team on the day was a positive one, I fully appreciate your frustration regarding the length of time you had to wait for your appointment. You are absolutely right that this is not the experience we want for our customers. We have listened carefully to feedback such as yours and have recently implemented a number of measures to increase workshop capacity, reduce waiting times and improve overall service accessibility, whilst continuing to deliver the high levels of customer care and experience our customers expect. Although we are already seeing positive improvements, I recognise that this does not change the inconvenience you experienced. I am grateful for your acknowledgement of the service you received when you visited us, and I appreciate you taking the time to share your observations. Should you wish to discuss your experience in more detail, I would be more than happy to speak with you personally and hopefully address any concerns you may have moving forward. Thank you again for your honest and constructive feedback. Kind regards, Gene Linford Centre Principal Porsche Centre Chester
Although the staff were courteous and…
Although the staff were courteous and attentive, I felt like they were a little bit too busy to give me their full attention. I had the feeling that some of my requirements were forgotten about and that they were just concentrating on the one thing.
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Chester
Good Morning David, Thank you for taking the time to share your feedback. Whilst I'm pleased to hear that you found our team courteous and attentive, I'm sorry that you felt we did not give you the level of attention you expected during your visit and that some of your requirements may have been overlooked. As one of the largest Porsche service centres in the country, we are fortunate to welcome a significant number of customers through our doors each day. Whilst my team always strives to make every customer feel valued and receive a personal experience, there are naturally times when the centre is very busy, and I appreciate that this can sometimes create the impression that our attention is divided. That said, we never want any customer to feel that their requirements have been missed, so I genuinely appreciate you sharing your thoughts. If you would be willing to share further details, please contact me directly at gene.linford@porschechester.co.uk so that I can understand what happened and review this with the team. Kind regards, Gene Linford Centre Principal Porsche Centre Chester
I thought the service from start to…
I thought the service from start to finish was spot on, greeted as soon as I walked in, offered a drink, Layla from service was with me before I’d had a sip of the excellent coffee. The worksheet detailed all aspects of the service along with the recalls and an explanation of each one. Top Drawer service
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Chester
Good Afternoon Rob, Thank you for taking the time to leave such a fantastic review. I am delighted to hear that you received excellent service from start to finish and that Layla looked after you so well throughout your visit. It is particularly pleasing to hear your comments regarding the communication, attention to detail and overall experience. I will ensure your feedback is shared with Layla and the team. Thank you for choosing Porsche Centre Chester and we look forward to welcoming you again in the future.
Jamie Lee Reed does a thorough job of …
Jamie Lee Reed does a thorough job of looking after you . She is very knowledgeable and does what she says she is going to do on time.
All of the employees at Chester are polite and helpful.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Chester
Good Morning John, Thank you for taking the time to leave such a positive review. I am delighted to hear about your experience with Jamie Lee Reed. She is a valued member of our team and will be pleased to receive your feedback. It is also great to know that the team at Porsche Centre Chester made you feel welcome and well looked after. We truly appreciate your support and look forward to assisting you again in the future.
Dreadful experience with Porsche Sytner…
Dreadful experience with Porsche Sytner Chester. Minor damage to my rear bumper in september 2025. The car has been in the dealership for repair 3 times, each time they have not had the correct parts! It has now been with them for 6 months with no sign of its return in the near future! They refused to provide me with a courtesy car for the first 6 weeks.
Appalling customer service, very poor communication, no understanding or concern for my situation. No one has taken control or offered a solution.
The dealer principal hasn’t even acknowledged my emails and is too busy to meet with me.
Porsche UK are now involved.
Very disappointing experience, fair to say I will not be purchasing another Porsche.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Chester
Thank you for taking the time to share your feedback. I am very sorry to read about your experience and the inconvenience and frustration this situation has clearly caused. The experience you describe is not the standard of service we aim to provide at Porsche Centre Chester. Unfortunately, the review has been left anonymously and I have no customer details available, which means I am currently unable to identify your case or investigate the concerns you have raised, including your comments regarding communication and your reference to the Dealer Principal not acknowledging your emails. I would very much like the opportunity to understand what has happened, review the circumstances fully, and work towards a resolution. From the information provided, this does not appear to reflect the way we would normally manage a customer situation, and it is important that we investigate further. Please contact me directly at gene.linford@porschechester.co.uk with your name, vehicle registration and contact details. As soon as your details are received, either I or a member of my management team will be in touch promptly to discuss the matter and agree the next steps. I am also happy to speak with you personally at a time that is convenient for you once we have been able to identify your case. Kind regards, Gene Linford Centre Principal Porsche Centre Chester
Great service 2nd time around, shame about the first visit.
I recently had my 911 repaired at Porsche Chester. The service I received was very good, as was the communication and service. Arguably 5 stars.
So why only three? The car first went in for a service in mid April. I booked a courtesy car as unfortunately my wife has terminal cancer and can no longer drive. This doesn’t make it easy to get to and from the garage. As well as a service, the car was in to fix an error related to the gear box. I arrived on the first day to be told there was no courtesy car, nor anyone available to even drop me off at a local station. I got no communications at all, so called myself after 3 days to be told the car was ready. The I was told the fault was fixed, yet it reoccurred on my drive home. I had to then wait until the end of June to go back. This fairly poor service cost £1100, and an unplanned £80 in an uber to work, an uber home, then back to the garage again. So pretty much 2 stars at best for visit one.
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Chester
Dear Adam, thank you for sharing your experience. We sincerely apologise for the inconvenience caused, especially given your difficult circumstances. It is disappointing to hear about the lack of communication and the issues with the courtesy car, as well as the recurring fault with your 911. We appreciate your honest feedback and would like to invite you to contact our Head of Business, Gene Linford, at gene.linford@porschechester.co.uk to discuss your concerns further.
I won’t be using Porsche Chester again
I had considered last month giving Porsche Chester another chance and was going to book a service and power steering plus on my car after speaking to the service manager on the phone, however i changed my mind after i found out they had tried to rip me off saying i needed new break disks and pads, when my car was in with a steering issue and water ingress in April a health check was carried out and i was told i needed two rear tyres as the cords were showing due to a rip and brake disks and pads, i let them put the tyres on as i wanted their technician to feel safe driving my car even though a week before it went in my tyres were on 3mm and the legal limit is 1.6mm, i didn’t let them do the brake pads and disks as i knew they were fine and had 7mm on the pads and the disks were in good condition as these had also been checked in March and I don’t do much miles, i also had them checked again locally when i got my car back in May. I decided a few weeks ago to book my car for a service at another Porsche dealership and it was confirmed that my brakes are actually fine for a long time and my disks are in good condition and the disks are not worn and lipped like Porsche chester have said, i am now doubtful that there was a rip showing the cords at all in either of the rear tyres and it was just a way of making money out of me but now i will never know. The other Porsche centre my car has just been at also sent me a video showing me my tyre depth all round the breaks and all under the car during the health check and service, my car was also collected from my home and delivered back to me which was great. If there is one thing i really don’t like is when people try and rip me off and that is where i completely draw the line, luckily for me i am car savvy and have my car checked for brakes and tyres and other things at regular intervals as i take great pride in looking after my car and making sure it is safe on the road. I will now not be using Porsche Chester again as i have completely lost faith after finding out my brakes were actually fine by another Porsche Centre, i have given Porsche Chester many chances since last year but this was the final straw.
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Chester
Good Morning Elen, Thank you for your feedback. I am genuinely sorry to read that you feel this way and that we have not met your expectations. I can see that you have raised concerns with us previously, and we are very mindful that this is a recurring theme for you. It’s important to me that we fully understand the position and get to the root cause, rather than allow any ongoing doubt to remain. I would also like to reassure you that our team’s role is to provide professional advice based on the health checks carried out at the time. There would be no benefit to our technicians or adviser's in misrepresenting any findings, and any recommendations would always be based on their professional assessment of the vehicle on the day. That said, I do appreciate how frustrating it must be to receive differing opinions, and I’m sorry that this has led to a loss of confidence in us. I would welcome the opportunity to review this thoroughly with you, including the original health check and recommendations, so we can provide you with a clear and transparent explanation. Please feel free to contact me directly at the centre or gene.linford@porschechester.co.uk if you are open to this. Kind regards, Gene Centre Principal Porsche Centre Chester
from the time I arrived
from the time I arrived, all staff were very helpful and polite throughout my time at Porsche centre
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Chester
Dear Suj Kang, Thank you very much for your kind words and for taking the time to share your experience at Porsche Centre Chester. We are delighted to hear that our team were helpful and polite throughout your visit. Providing excellent customer service is something we take great pride in, and it is wonderful to know this was reflected during your time with us. We truly appreciate your positive feedback and look forward to welcoming you back in the future. Kind regards, Porsche Centre Chester Team
Excellent service as always
Excellent service as always, kept ne informed throughout.
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Chester
Good afternoon Steve, thank you so much for your kind feedback, as always it's very much appreciated. We look forward to welcoming you back to our centre soon, have a great weekend! The team at Porsche Chester
Always a pleasure visiting Porsche…
Always a pleasure visiting Porsche Centre Chester. Well looked after (as always) by all the lovely people, coffee and biscuits a nice treat. Layla my service advisor is professional, friendly and helpful with nothing to much trouble and goes the extra mile to ensure any concerns or queries are resolved promptly with caring understanding to get things right.
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Chester
Dear Paul, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Layla and the team consistently provide you with professional and friendly service, making your visits enjoyable. It’s wonderful to know that the little touches, like coffee and biscuits, add to your experience. Your feedback is truly appreciated, and we look forward to welcoming you back to Porsche Centre Chester in the near future. Best wishes, Porsche Centre Chester Team
The whole experience from start to finish was excellent
The whole experience from start to finish was excellent. I dealt with Martin Allen throughout the process, Martin was very polite and helpful in sourcing virtually the exact car that I was looking for, this was due for delivery a few weeks later. Communication for arranging test drive, keeping me up to date with any slight changes in delivery, etc was great - a really easy, stress free process with no sales pressure.
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Chester
Dear Lee, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Martin provided excellent service and that the entire process was smooth, stress-free, and without any sales pressure. It’s wonderful to know that communication was clear and helpful throughout. Your satisfaction means a great deal to us, and we hope you continue to enjoy your new Porsche for many miles to come. Best wishes, Porsche Centre Chester
Very good overall
Very good pre booking communication, excellent personal service on arrival (including a coffee) and very professional hand over at the end. Honestly speaking I have read some concerning reports about Porsche Chester Service but this experience was very good, these are special cars and generally owners are very particular, Porsche Chester handled this unique brand very well.
10. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Chester
Good Morning Mr Parkinson, Thank you for taking the time to share your feedback. I’m delighted to read your comments about the team and your experience with us, particularly the communication and handover, which are so important to get right. We truly appreciate your trust, especially given some of the concerns you had seen beforehand, and I’m pleased the team were able to deliver the standard you expect from Porsche. If there is anything further we can assist you with, please don’t hesitate to get in touch and we look forward to seeing you again soon, Kind regards, The Team at Porsche Centre Chester
Awful service
Awful service. Staff are nice but operationally absolutely shocking. As a family we are so disappointed with how this dealership treats its customers and the whole experience for a premium brand is poor!
This dealership does not represent Porsche well at all
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Chester
Dear Mr Cowley, We are truly sorry to hear about your disappointing experience at Porsche Centre Chester. It is always our aim to provide exceptional service that reflects the premium nature of the Porsche brand. We appreciate your feedback and understand your concerns regarding the operational aspects you mentioned. We would like to invite you to contact our Head of Business, Gene Linford, at gene.linford@porschechester.co.uk, to discuss your experience further and better understand how we may address your concerns.
Absolutely shocking customer service
Absolutely shocking customer service, car serviced in March, they noticed play in a suspension component, had to rebook, took nearly 3 months, identified a suspension component required which was covered under warranty, oh we can’t do that now we will need to order it, that was two weeks ago, left various voicemails for a call back and update-still waiting. Basically leaving me with a car that has worn/faulty suspension. Find it unbelievable that it’s takes three visits, time off work, increased mileage and wasted time. Would get better service from Del Boy around the corner
10. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Chester
Dear Mr Harding, We sincerely apologise for the disappointing experience you have described. This is certainly not the standard of service we aim to provide at Porsche Centre Chester. We understand your frustration regarding the delays and lack of communication. We would like to invite you to contact our Service Manager Lynsey Meadows - lynsey.meadows@porschechester.co.uk, so that your concerns can be addressed directly and appropriately. Kind regards, Porsche Centre Chester
NON EXISTANT CUSTOMER SERVICE
Where do I start. From when I purchased this car Porsche Sytner Group have given NO customer service - from collecting the car that was not set up properly - I had to call Porsche direct to get the code to finish the set up as nobody ever called me back from Sytner. I paid for ceramic (not done when I picked the car up). I had to raise a complaint to eventually get this done as well. Every time you have a problem you have to call about 10 times before you get any service. Latest - took the car for its first MOT, when I got back home, the same evening I noticed the mileage was incorrect on the certificate (correct on the invoice). I notified the garage 9am the next morning. I was told that this was serious and that it would have to be sorted out quickly. The promised to call back from one of the managers. I have called 3 times to speak with a manager, every time I am promised someone will call back. Surprise – 4 days later and still waiting. So, I have an MOT certificate showing 6,000 miles more mileage than the car has done. They don't care - nobody EVER calls you back - so if you have a problem you are on your own. Love the car but would NEVER buy from this garage again. PLEASE CAN SOMEONE SORT THIS AND ALSO CALL ME BACK!!!
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Chester
Good morning, I’m very sorry to read your experience and the level of frustration this has clearly caused. This is not the standard of service we expect to deliver, particularly around communication and follow-up. I have asked Gwyn Jones to contact you immediately to resolve all of the issues you have raised, and ensure this is brought to a proper conclusion without further delay. Thank you for your patience. Kind regards, The Team at Porsche Centre Chester
My experience with Porsche Chester has…
My experience with Porsche Chester has been extremely disappointing and falls far below the standards I would expect from a premium brand.
I first reported issues with my vehicle in January. Porsche Chester then had my car for approximately seven weeks, yet the problems remained unresolved. Since then, I have repeatedly requested updates, information and return calls, but these requests have largely been ignored.
Most recently, I was personally assured by management that I would receive a call the following day. Once again, no call was received. Unfortunately, this has become a recurring pattern throughout the entire process – promises made and promises broken.
The most frustrating aspect is not just the unresolved faults, but the complete lack of communication and customer care. When customers spend significant amounts of money on a Porsche, they expect professionalism, accountability and proactive communication. Sadly, that has not been my experience.
After months of delays, unanswered requests and broken commitments, I have lost confidence in Porsche Chester's ability to resolve this matter and have escalated my concerns directly to Porsche GB.
Based on my experience, I cannot recommend Porsche Chester
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Chester
Good Afternoon Mr Lownsbrough, Thank you for taking the time to speak with me today and for your continued feedback throughout this process. As discussed, the concerns you have experienced stem from faults present shortly after you purchased the vehicle from another Porsche Centre earlier this year. Whilst rare in occurrence, some of the issues you’ve encountered, such as intermittent rattles or debris (e.g. small stones) becoming trapped within the brake components can be erratic in nature and not always immediately reproducible. I can see there has been ongoing communication and support provided by both Steve Hewitt and Lyndsey Meadows, and I trust that our conversation today has demonstrated how important customer satisfaction and service are to us as a Centre. I am pleased that we have now addressed all identified faults, and we have also liaised with the supplying Porsche Centre to ensure any remaining queries relating to your purchase can be supported appropriately. Thank you again for your patience whilst we worked through this, it is genuinely appreciated. Kind regards, Gene Linford Centre Principal
Another Porsche purchase
Having been a customer of Porsche Chester for 20 years + I left the fold and bought a Mercedes AMG C43 but after 6 months, I realised that there was absolutely no comparison to the Porsche brand so, I decided to investigate a new Porsche. Tommy was as helpful as ever and was able to offer a car which was in stock. I took delivery within a week! Porsche Chester is a great place to do business and I always receive a warm welcome from the capable and friendly staff.
Nothing changed after the acquisition by Sytner and I heartily recommend the dealership.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Chester
Dear Antony, Thank you very much for your kind and thoughtful review. We are delighted to hear that Tommy and the team at Porsche Centre Chester provided you with the excellent service you have come to expect over the years. It’s wonderful to know that your passion for the Porsche brand remains as strong as ever. Your continued support and recommendation mean a great deal to us. We look forward to welcoming you back for many more years to come. Best wishes, Porsche Centre Chester
The staff were pleasant in particular…
Service was carried out efficiently and Holly was extremely helpful and very pleasant.
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Chester
Dear Chris, thank you for your feedback and for recognising Holly’s efforts during your booking in. We apologise for the delay you experienced upon arrival and for not offering you a coffee sooner; this is certainly not the standard of service we aim to provide. We are pleased to hear the service and valeting were carried out to your satisfaction. Your comments are appreciated and help us to continually improve the experience for all our customers. Kind regards, Porsche Centre Chester.
Porsche Chester Professional Experience
On arrival to drop my car off, I was greeted by your friendly and professional reception staff. Layla who was my service consultant was very courteous and professional.
Layla is a credit to your company and she exceeded my expectations in the manner she conducted herself in handling the issues I have wih my car.
The showroom as you would expect was spotless with plenty of seating areas and a good supply of refreshments.
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Chester
Dear J C, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Layla provided such courteous and professional service, exceeding your expectations. It is wonderful to know that our reception team made you feel welcome and that you found the showroom comfortable and well-appointed. Your positive feedback is greatly appreciated and serves as a great encouragement to the entire team at Porsche Centre Chester. We look forward to welcoming you again.
Very good service
Very good service. Everything was done which was agreed . Im happy
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Porsche Centre Chester
Dear Timothy, Thank you very much for your kind words and positive feedback. We are delighted to hear that you are happy with the service provided and that everything was completed as agreed. It is always our aim to ensure our customers have a smooth and satisfactory experience. Your support means a great deal to us, and we look forward to welcoming you back to Porsche Centre Chester in the future. Best wishes, The Porsche Centre Chester Team
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