Sylvox Anmeldelser 207

TrustScore 4 ud af 5

4,0

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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I’m writing this review in hopes of convincing the community to support and invest in Sylvox. I had an unfortunate situation with my motherboard on my 24’ RV TV. They recognized the problem and addres... Se mere

Bedømt til 5 ud af 5 stjerner

I am updating my review on Sylvox I had written a review on my experience with the company. And as of today they have completely taken my concerns seriously and have completely solved all my issues... Se mere

Bedømt til 5 ud af 5 stjerner

Customer service was great. The first tv I received would not turn on. I reached out to customer service and after a few checks/suggestions, the tv was deemed as faulty. They sent me a replacement,... Se mere

Bedømt til 1 ud af 5 stjerner

Terrible customer service accessibility after receiving damaged tv. Fed ex probably destroyed it after delivering it direct to me from them. But either way, I sat on hold twice for 16 minutes just... Se mere

Virksomhedsoplysninger

Skrevet af virksomheden

Sylvox is a world leading full-scene TV brand. Our TVs allow users to enjoy the best viewing experience in various scenarios such as bathrooms, kitchens, outdoors, and RVs.


Kontaktoplysninger

4,0

God

TrustScore 4 ud af 5

207 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

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Bedømt til 5 ud af 5 stjerner

This is my 3rd Sylvox TV as I just…

This is my 3rd Sylvox TV as I just upgraded to the 55 inch size for my outdoor pool patio. The picture is bright ,does not get washed out like regular TVs in the sun, and they are waterproof as I leave mine outside uncovered even in the Florida rains. Customer service is great and responds right away. Highly recommended. I would definately recommend getting the soundbar for improved sound quality. I sometimes connect a bluetooth speaker to the soundbar when I am watching TV in my spa to have sound right next to me.

7. januar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Ian was very helpful

There were some shipping issues due to Fedex being overwhelmed by holiday shipments. Ian B was helpful in fixing the issue!! 5 stars for the support received

3. januar 2025
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

TV Broke, but they fixed it easily

I had the same experience that a lot of others apparently had where after just a couple months the TV stopped working. I had to unplug it, then it would just show a warm up screen and then never get past that.

I sent an email, they requested a video, then sent me a new TV and arranged to have the old TV picked up. It was easy.

Only thing I don't know is if this new one is going to stop working...

I do appreciate the fix, they did make it easy on me.

3. januar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Full Sun TV

I ordered a 75" full sun outdoor TV. I had no issues with order or delivery. I hired an electrician to do the installation and that also went smoothly. The TV is working great so far (it has only been about 3 weeks), so I'm enjoying the experience. I didn't realize my order came with a free wall mount, so I also paid $99 for a wall mount. When I told Sylvox about the mix up, they paid for my return shipping label so I could return the extra wall mount for a refund. Yvonne (customer service agent via email) has been helpful, responsive, and generally good to work with. So far so good on my order.

30. december 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I had a terrible delivery experience…

I had a terrible delivery experience order on Nov 28. They only shipped the cover and TV mount. After 20-30 emails they promised and missed three different delivery dates costing me 3 days of waiting all day. They take days to reply and give vague wrong answer. I finally received the TV and soundbar After giving poor review they now bug me to change it more than they responded to where TV was. I really thought I was scammed out of $2000. Have not opened box yet but I’m not optimistic and dread dealing with their customer service if I have a problem

23. december 2024
Uopfordret anmeldelse
Sylvox-logo

Besvarelse fra Sylvox

We are sorry that we have given you a bad experience, May I know your order number please? I will ask our colleague to contact you as soon as possible to deal with it for you.

Bedømt til 5 ud af 5 stjerner

I ordered an embedded bathroom TV

I ordered an embedded bathroom TV, but when my contractors said it would cost me $3,000 to install it make the frame, Sylvox bailed me out and let me know return the embedded TV really late and purchase a non-embedded TV instead.
And they got back to me on Christmas Eve and Christmas Day. THANK YOU SO MUCH Sylvox and Yvonne!!!

25. december 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I love my Sylvox TV!

I couldn’t be happier with my Sylvox TV on my back patio! The picture quality is stunning, even in bright daylight, making outdoor movie nights and game days an absolute treat. It’s clear this TV was designed to handle outdoor conditions while delivering a fantastic viewing experience.

The installation process was also seamless. The installer was professional, knowledgeable, and ensured everything was set up perfectly. From start to finish, this has been a great experience. Highly recommend Sylvox for anyone looking to elevate their outdoor entertainment!

1. november 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Buyer beware

I would give this company a 0 if I could.
I ordered the TV on December 5 & received on December 18. I only received the tv, no power cord, remote control, warranty card, etc.
I contacted customer service via email & was told that the rest would ship out on the December 19. It was shipped on December 23. & I’ll receive January 6.
I also had tried several times to call the support number & got a recording that the phone lines were not working. Finally after 3 days & the 4th call I spoke to someone. I was told that he could not help me it had to be escalated to another department & would be marked high priority. I’m still wait for that call, glad I emailed & got a response.
They had no problem taking my money which was over $1000. Apparently this is no big deal to them, it is to me and it was a Christmas present.
I pray that when I receive the power cord & remote control that all works properly. I can’t imagine jumping through hoops again to get what I thought I paid for.

4. december 2024
Uopfordret anmeldelse
Sylvox-logo

Besvarelse fra Sylvox

Dear Valued Customer,

Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve encountered. We understand how disappointing it must be to receive your TV without the essential accessories, especially when it was intended as a Christmas gift.

Our team has processed the shipment of the missing items, and we are closely monitoring the delivery to ensure you receive them as soon as possible. We also regret the inconvenience you faced in reaching our phone support; your feedback is extremely valuable, and we are working on improving our phone line reliability and response times.

Please know that we take this matter very seriously. If you have any further questions or concerns, feel free to reach out to us again—we want to make sure you have the best possible experience with our product once all components arrive.

Thank you for your patience and understanding, and we truly hope that the TV meets your expectations once it’s fully set up.

Sincerely,
SYLVOX Customer Service Team

Bedømt til 5 ud af 5 stjerner

Excellent Customer Service!

I ordered a Sylvox outdoor TV through their website and when it got to me, it had a defect and would not turn off. Sylvox put me in contact with customer service and they immediately began trouble shooting. After a very short time, Sylvox made the decision to replace the TV and it was immediately shipped to me. The new TV worked perfectly and we were able to enjoy it fully throughout the holidays. Thank you, Sylvox for the excellent customer service!

13. december 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

TV review

The TV came in quickly and It works perfectly. This company is great and very helpful. I have no complaints and run into no issues with this TV. I recommend!

22. december 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Will not back their product

We bought this full sun television for tailgating. When in “full sun” on a 75 degree it gets black blobs that prevent you from watching. I communicated several times directly with SYLVOX as instructed by Amazon. I was told to take it out of the sun until it cooled or rig a make shift awning over it! Neither acceptable for an $1800 tailgate tv. SYLVOX won’t take it back as I purchased it on Amazon and Amazon won’t take it back as it is past the 30 days as I’ve been dealing with SYLVOX for weeks.

29. november 2024
Uopfordret anmeldelse
Sylvox-logo

Besvarelse fra Sylvox

Dear Valued Customer,

Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you’ve encountered. We fully understand your expectations for the product, especially for outdoor use where you seek an optimal viewing experience.

Regarding the “black spots under full sunlight” issue you mentioned, we promptly communicated with you and provided potential solutions. However, we understand that you are not satisfied with temporary measures such as briefly relocating the unit to a shaded area or installing a makeshift sunshade. We will relay your feedback to our R&D team, so we can further enhance outdoor display performance in future product iterations.

We also understand your concerns about returns and refunds. For products purchased through third-party e-commerce platforms, after-sales and return processes must adhere to the platform’s policies. If you encounter any obstacles or have further questions during this process, please feel free to contact our customer service team again, and we will do our utmost to assist you.

We value every customer’s feedback and will continue striving to improve our products and services, ensuring a worry-free and satisfactory experience. Thank you once again for your interest in and support of our brand, and we wish you all the best!

Sincerely,
SYLVOX Customer Service Team

Bedømt til 5 ud af 5 stjerner

I bought a Sylvox 15.6" Smart Under…

I bought a Sylvox 15.6" Smart Under Cabinet TV for my kitchen and I absolutely LOVE it! I use it every single day. I did have to chat with Sunny from customer service and Sunny was WONDERFUL. Very polite and provided great customer service and helped me resolve my small issue I had ran into. Couldn't ask for a better tv or better customer service!

27. november 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

THE PERFECT FIT

After extensive research into outdoor rated TV's, I decided that a Sylvox 65" TV was going to be the perfect solution for out new outdoor patio. I love the warranty guarantees and the excellent customer service I received in my research with Sunny. It is now installed and I am very impressed with the brilliant color and sharpness the Sylvox TV is providing me. I have already recommended this outdoor rated TV to many of my friends who were also impressed with the picture quality.

14. december 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I recently had some issues with my…

I recently had some issues with my Sylvox TV, but their customer service team handled it quickly and professionally. The whole process was resolved in under 24 hours, which has made me trust the Sylvox brand even more.

28. november 2024
Bedømt til 5 ud af 5 stjerner

The Perfect RV TV Choice

I bought the Sylvox RV TV during Black Friday, and the picture quality is crystal clear - perfect for RV use. Even while on the move, the TV's stability is excellent. Snagging it during the sale was such a fantastic deal!

29. november 2024

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