Sweetstay Anmeldelser 

I rented an apartment in Milano Piazza della Repubblica. Everything was great. The communication, the person who welcomed us and overall the apartment. Totally new, fully furnished and very well cleaned.

Really great solution. From the window you can sleep looking directly to Palazzo Vecchio and its winderful and iconical tower. Just behind Uffizi and few steps away from the most important historical point of Florence as Ponte Vecchio, Duomo. Wonderful if you want to visit all city center and live in a originally Renaissance house. Easy access for checkin and good communication with staff.

Lovely apartment, great location couldn't ask for better.
The house was clean and very comfortable. The host responsive and all the team helpful before and during our stay.
We will back to stay with Sweetstay for sure

Ho avuto il piacere di soggiornare in un Airbnb a Firenze gestito da Sweetstay e l'esperienza è stata niente meno che fantastica! Fin dal primo momento, l'approccio professionale, cortese e attento del team di Sweetstay ha reso il nostro soggiorno senza problemi e del tutto piacevole.

L'appartamento era un sogno: pulito, confortevole e imbottito di tutti i comfort necessari per farci sentire a casa.

Amazing!!!great staff and amazing experience!
Thanks a lot for everything

Communication bad. No direct contact possible. And I don‘t know until now who I‘m talking to. I don‘t like that. It seemed like bot talk.

I would recommend TO NOT use this company. We had numerous issues with a 2 bedroom apartment in Gibraltar. They are basically running down properties at the expense of owners. The apartment was not properly made-up, lack of towels, bedding, not cleaned and the Greeter was super aggressive .....i wont leave picture or videos......but we have both......we left after 1 night of a 3 night stay......and not even an apology from this scum of an outfit......btw they do not have an active phone line......just Whatsapp messages ONLY from somewhere a long way away......so you are on your own.

Ironically when i called the Greeter after the 1st night he was not at all surprised that we left after 1 night.......i suspect that he had definitely been in this position before........if you paid with a CC then pursue a S75 chargeback claim if you got stuck like me..........but never again !!!

By the way an month on from the original review...there is no sign of Sweetstay returning the £250 damage deposit, but instead expect an additional cleaning charge to the one that was already included in the booking cost.

Fundamentally dishonest people........dont read just this review.......read all the reviews where things have gone wrong.....you are very much on your own.....and will be fleeced !!!

I recently rented a 2 bed 2 bath in Florence with SweetStay. The apartment is in bad need of repairs. Among the concerns the second floor shower had black mold all over the shower wall and needed resealing. The shower would flood through the shower door onto the floor and into the bedrooms.The electrical outlets in the kitchen were scotch taped to the wall and the dishwasher duct taped. The stair rails were coming away from the ceiling and not secure. There was to garbage chute; we were advised to dump our garbage in the piazza nearby by Sweetstay. There was no place to plug in a hairdryer as the outlets would not take a standard EU plug. The Wifi did not work on the second floor. And the worst was that SweetStay ghosted us during our stay and did not resolve the bathroom issues. In all my stays in vacation rentals over 20 years I have never had an experience this poor. I am reasonable but this was really bad.

Oh how I wish I’d read Trust pilot or google reviews instead of believing the clearly curated reviews of this shower on Booking com!!

Can’t go into too much detail on here for legal reasons, suffice to say this was THE worst treatment I have received as a customer on holiday in my life.

(Their agent cancelled my booking mid conversation when I was on a bus with my son just 5 minutes from arriving, saying they were marking me as a ‘no show’ in mid conversation, well aware of my half hour delay caused by Florence's nightmare permit holder only driving zone!
Leaving us literally on the streets of Florence at night with nowhere to stay!
(I had to pay a premium to a hotel that night)
They then refused to let us even stay there for the two following nights! Cancelled the entire booking, and refused to reimburse us the €648 I had paid them for 3 nights!

And yes, I have full evidence of this. Whatsapp messages as well as Booking.com messages (which they somehow managed to delete record of, but I fortunately took copies of before they deleted them!!)

Attention à fuir absolument ! Nous avons passé 4 nuits au centre de Firenze(Italia) du 7 au 11/08/23 bel appartement en apparence mais mauvaise odeur constante malgré de nombreux produits achetés pour désodoriser. Pas de rideaux ni de stores dans le salon où dormait notre fils avec de surcroît un lampadaire puissant juste devant sa fenêtre. Puis 3 morceaux de pizza trouvés 2 jours après au-dessus du frigo datant d'une semaine avant notre arrivée (ticket datant du 31/07/23)d'où peut-être l'odeur évoquée précédemment. Sèche-cheveux HS et TV bloquée par code secret. Sans oublier de gros cafard dans la salle bain. Mais le problème réside surtout dans le fait que personne ne répond sérieusement aux nombreux mails envoyés à Sweetstay. Ils éludent toujours les questions qui dérangent. Nous avons réclamé un geste commercial. Aucune réponse satisfaisante nous a été envoyée depuis. Ils répondent toujours hors sujet.
Shame on you ! Your answer is just unacceptable and you are very big liars at Sweetstay. Unfortunately I threw away my proofs otherwise I should have sent them. You're very lucky at this time.

This company completely ruined my birthday celebrations and showed no remorse about it. They gave us the wrong key code and we could not enter our property. We tried for an hour to open (four people in total). We contacted them for help through the app and by calling but no one answered. On top of that they implied that we were lying and refused to give us a refund. Worst customer service ever encountered. Never did they explain to me why no answer answered us or why there was no emergency contact number. Please avoid.

13th March 2026 - Still waiting on a reply from my Whatsapp messages and emails, but nothing

Another update: nearly 12 months on and Sweetstay have still not supplied any evidence of the so called damage, emails have been sent constantly and still nothing, get your act together and do your job, send me the proof!

Worst company I have ever had to deal with! Sent nasty messages via WhatsApp because I left them a one star review, accused me of lying and now just seen a transaction of £68.89 has been deducted from my account but no idea why... avoid this company at all costs...
Just to add to this, I have just seen the reply I have received about my one star review, these people lie through their back teeth, they now state that we knew on booking that we had to pay for air con, no we didn't, I can even show them the booking confirmation but low and behold, their website has now been edited to show coin operated...I never said that we paid 3 euros for air con, we never put it on, got told to change my brand of coffee as it tasted like plastic from the kettle, this company do not know how to take criticism, avoid, avoid, avoid

Update: as you can see from below they have not got a clue, they denied taking any money from us now they are saying it is for damages? We have no idea what damages, provide evidence Sweetstay just like I have had to do to prove we stayed in this god awful apartment

Another update: I am supposedly sending inappropiate messages, not quite sure where you get that from, trying looking at your own messages and by all means make my messages public as I can confirm I will not be embarrased one little bit, nothing received from Swikly at all, if I had received anything why would I be messaging you? Send me the proof of damage because we have received no communication from anyone, I will not go away until you can send me the proof...

We rented the Fleur de Mai flat in Malta through Sweetstay in March. The arrangement was made via Booking.com. The photos in the ad looked very appealing and showed a very nice flat in a good city location. The reviews on the Sweetstay site were consistently positive. Unfortunately, this did not correspond to reality in any way.
As soon as we entered, we noticed the stained carpet and the worn, broken sofa. Some of the furniture was damaged and the flat as a whole gave a run-down, worn-out and only superficially clean impression. In the master bedroom, one wall was completely covered in mould and one of the balcony doors could not be securely closed. We were absolutely appalled by the condition of the flat, as it was nothing like what we had expected.
We immediately took photos and uploaded them via Sweetstay's complaints portal. In addition, we contacted the manager on site and informed him about the desolate condition of the flat. We also informed him that we would not stay in the flat, because as an allergy sufferer I definitely did not want to sleep in mouldy rooms, and we demanded our money back because the flat did not correspond to the photos on the internet. From our point of view, the flat was uninhabitable.
The manager replied that we should use one of the other bedrooms and that he would send someone the next day to wipe away the mould. This was followed by a lengthy email correspondence in which we repeatedly made it clear that we did not agree with the flat in this condition and did not want to live there, as we did not consider wiping away the mould to be a sufficient measure.
The rent was also not so cheap that we just wanted to give it up. Sweetstay then cancelled the booking with Booking, so we could no longer access the mail traffic. We received a minimal amount back, which was just a tenth of the rental price. Sweetstay then stopped all communication.
We had the impression that the company, at least in Malta, does not care in any way about the properties it manages. Otherwise, the condition of the flat and especially the mould in the bedroom should have been noticed and repaired before new guests moved in.
We usually rent holiday homes or flats when on holiday. The Fleur de Mai flat was the worst flat we have ever rented. We are more than disappointed with the service from Sweetstay. We would have liked the manager to be more accommodating. All in all, Sweetstay gave the impression that they are primarily interested in making money. They did not care about the guests' satisfaction.

CAPARRA MAI RESTITUITA.
Affitto per 4 giorni un appartamento a Firenze ,gestito da sweet stay.mi chiedono una caparra di 500€ ,che io verso. Una volta finito il soggiorno si rifiutano di restituirmela a causa di un lavandino intasato. Senza troppe polemiche gli chiedo di farmi avere la fattura dell idraulico per sistemare il tutto. Passano giorni e settimane in cui mi viene detto che il proprietario ancora non si è adoperato per far sistemare questo lavandino. Fino a quando arriviamo al punto in cui non rispondono più. Dopo qualche tempo li ricontatto. Chiamo ripetutamente al centralino e niente non risponde nessuno (solo una volta mi ha risposto un certo Francesco che appena gli ho raccontato la questione mi ha buttato giù il telefono). Inizio a scrivere di nuovo mail e mi rispondono che a causa dei danni non mi verrà restituito la caparra,rispondo chiedendo le Fatture (poiché queste servono per trattenere la Caparra). Ecco ,che come la volta precedente, SWEETSTAY smette di rispondere sia alle mail che al telefono. Sono mesi che mi fanno logorare. ASSOLUTAMENTE PERSONE POCO SERIE. MI sembr ovvio che queste fatture non esistano e che si sono tenuti la caparra in maniera ingiustificata.
NON PRENOTATE MAI DIRETTAMENTE TRAMITE LORO, se non volete perdere soldi.