Sweetstay Anmeldelser 

Excellent host with all the amenities provided during stay. Comfy beds and clean apartment makes it an excellent family or group stay.

Affittata casa a milano dal 6 all’8 ottobre in pieno centro vicinissima al duomo. Ottimo check in e check out. Un particolare ringraziamento al greeter Davide. Molto gentile e disponibile.

First of all, I asked for early check in and they responded by sending the keys at exactly the time and despite it was written than there should be extra fees for this early check in, they never asked for it.
The appartment was very spacious, ver very clean, very well equipped.
The location was perfect with very nice small balcony full of greenery.
The safety deposit was refunded 1 week after check out ( as mentioned in the site).
I had few questions sent by email and the response was very fast.
Finally it was an experience to be repeated again

Liked · We were grateful to get this booking last minute as our original one cancelled. The location was very nice - beautiful neighbourhood - the Santo Spirito square is always vibey with nice restaurants. The bed was nice and firm. The bathroom is new and nicely done. Quiet area around the apartment (good for sleeping).

Disliked · On our way to Florence we were told we had to pay a deposit, city tax, and a €45 late check-in fee or we would not be able to stay. We arrived to the greeting person sleeping haha, but he was very kind. There is VERY little natural light. The apartment is so low, and the courtyard is within high walls. So very little light comes in - only in the mornings. Because of this we spent very little time here - but the dark makes it easy to sleep. No couch, lots of wires tangled by the TV, etc (not much attention to these details). No where to hang towels, so it felt like this was a new place and needs some refining work. There was a dusty smell - I think this may just be the building. Apartment looks much better in the pictures.

Got an automated response to the above Booking.com review. And an automated email after my review:
"We are delighted to know you enjoyed your stay with Sweetstay in Florence. We would be grateful if you would also leave a ⭐⭐⭐⭐⭐ review on Google, it would help us a lot to increase our online visibility."

I also tried to give them feedback via the booking chat - they did not respond (but then responded to a later message). To me it feels like giving a good experience is not a priority. So sharing here since they asked me to...

مكان إقامة هادئ وجميل ..النظافة والمساحة واسعة..الموقع ممتاز وقريب من كل شيئ..النظام والتنظيم والأهم الآمان 🤩🤩🤩

This company is a joke, Terrible experience with this company. If I could give a rating lower than zero, I would. The team was completely unprofessional, both in person and through messages. It took them four days to respond to my request, and we were left in an apartment with no air conditioning, despite it being listed as an amenity. The temperature was 35°C outside, and all they provided were some fans.

There was no compensation offered, and the apartment itself was in awful condition. I seriously wonder if they have any standards for the properties they manage or if they even inspect them before renting them out. The company owner should focus on offering better-quality apartments instead of misleading customers with heavily edited photos.

If you want to enjoy your holiday do not book with SWEETSTAY at any cost.

Very poor.

Wanted us to collect a key from the other side of Gibraltar.

The apartment was not as described, work men were working on the apartment from 9am as it wasn't ready.

Wasn't cleaned properly either.

Clean and good location

I had an amazing time in Florence, the flat was fabulous provided with all the appliances you need during your stay.
incredible location in the center of Florence, soppertd from the team promptly and professionally.
just 2 words... Thanks Sweetstay!

Convenient and warm welcoming. Payment process was clear and easy, check in on time and the staff were super friendly. I've stayed at 2 of their properties now - Italy and London, and could not recommend them more than this!

We booked sweetstay 5 in Gibraltar which was advertised as an apartment with 24 hour reception and the photos were beautiful! We had an email on landing with a request for a damage deposit of £250 which we had not been told about and were not happy about but we tried to pay it …the link did not work on either phone . We got dropped at the apartment which was above a run down closed pub and alarm bells started ringing! I rang the number and spoke to a woman who was not even in Gibraltar who insisted that the link worked and it clearly didn’t!! It was bucketing with rain and we were drenched trying to sort it out. We were eventually sent another email with directions to pick up a key from another rundown padlocked building but we had no key code and no idea which key box to use because we hadn’t paid the ‘damage deposit’ I rang the number back several times and there was no reply! By this time we gave it up as a bad job and booked into a local hotel …full complaint to booking.com and we have had a partial refund so far but I’m fighting for the rest back! We spoke to other people who were staying there and they told us it was dirty, there were items missing from the rooms like bedding (pretty important I’d say!) and I’m glad we didn’t stay!

Réservé via booking, nous avons laissé un avis mitigé de l’appartement à Florence Synagogue Suite-Hosted (mauvaise odeur, mal entretenu et mal équipé). Pendant un mois, malgré de nombreuses relances, Sweetstay ne répond pas à nos demande de remboursement de la caution de 300€ qui nous a été demandée à notre arrivée. Finalement, un mois plus tard, après des dizaines de mails et coups de téléphone, la caution nous est enfin remboursée.

Myself and a friend booked an apartment for 2 nights in Gibraltar, hosted by Sweetstay and booked through Booking.com. We were contacted by Sweetstay on the day of travel who informed us we had to pay an additional £150 security deposit via an external link before they would release the key code for entry to the property. We had no choice but to do this, as we were already on our way, wouldn't arrive until late at night and didn't want to be stranded. One month later, despite sending emails, contacting the company on WhatsApp and via Booking.com and also lodging a complaint with Booking.com (which got me nowhere and who I certainly won't be using again) my deposit still hasn't been returned and I've had no acknowledgement whatsoever of my emails and messages. We took photos and videos on check in and again on check out to prove no damage was caused, but as I've not even had any response from Sweetstay I don't know the reason for withholding the deposit. A friend who also stayed in an apartment hosted by them in the same building at the same time is having the same problem, so this is obviously not a mistake or a one off. I am now pursuing a claim with my bank but urge everyone to avoid this company.

Simply one of the best apartments I have been in Malta. Great construction and finishes, high end equipment, spotless clean. Communication was fast and easy, no issues at all. Highly recommended!

We had an extremely pleasant stay. The location is perfect, close to the central train station and walking distance to the main street Buenos Aires (around 15 minutes). There is a lot of bars, restaurants around the property. Besides, very clean and cosy apartment with a lot of amenities. I would choose this place again for my next visit.

Valletta by Sweetstay never again, after three days looking for another accommodation. No contact person on site, everything is automated. The code for the key box is only given a few hours before arrival. Steep, well-worn stairs to the studio. You can't stand upright anywhere. Shower directly in the room, the toilet in a tiny chamber without a mirror. Hardly any space in front of the stone arch in front of the induction hob, no explanation on how to use it. Black mold on the device above the TV, this only with Netflix, nothing works without an account. Existing toaster defective. Draft through the door to the balcony, large gaps on the floor. You have to crawl into the right half of the bed, you can't stand up due to the stone arches. In front of the entrance door to the studio is a regular parking lot, often so busy that you can hardly get into the studio
Rented via booking.com, same review there

Great location, clear, easy check in

Go elsewhere

Andrea has some very well deserved negative ratings. He will play with pricing, cancel reservations and then tell you how he did it because he didn’t like your attitude. I have never dealt with someone so unprofessional before in the hospitality industry. Avoid him and sweetstay at all costs.
Andrea continued to change the rate and since I was already paying a fair amount, I questioned him. Anyone who would prefer the money is used for Israel and not Andreas pockets would do the same thing.
Everything I stated was true. It’s sad that even Airbnb could not rectify the situation with Andrea. All they could do is apologize.

Update- It is pathetic that the owner of this business continues to try and bully me to take the above honest review down.
I just got another notice from Trustadvisor that he is reporting that I made a mistake. I have more than enough proof to back up my claims.
There is absolutely no mistake. I believe the owner is truly one of the most unprofessional dishonest people I have ever dealt with.
The best news is finding that out before we arrived I was able to find a much better place. We are in a truly luxurious apartment now and we didn’t have to deal with the insanity of someone who demanded to know every persons full info.
When in Jerusalem do yourself a favor and rent from Isrentals. Their condo in city center is a new building with everything you can want. They are honest, easy to work with and most of all professional.
They didn’t tell me they had high prices because this is a popular time of year to visit Israel. Only a complete liar tells someone that it’s high demand this time of year - there is a war. Only a complete liar would say I was looking for a discounted holiday. That is truly the most idiotic thing. I am so thankful that we didn’t stay in the apartment he is renting now.
Please believe all the bad reviews on here when it comes to this guy / company. I have had nothing but fantastic experiences with the other 2 companies I rented from in Israel for this trip. I hope whoever owns the apartment that Andrea is renting out sees the response he gave me, other bad reviews and fires him. They didn’t deserve to lose revenue because of his ego. I feel bad for them. He doesn’t have his clients best interests at heart. Save yourself the heartache of dealing with him and go elsewhere.

Terrible customer service. £250 security deposit supposed to be not taken unless necessary. Guess what, the system not working so another company involved. Deposit taken but will not be refunded for 10-14 days. Now a week overdue and still not paid. Emails go unanswered, phones not answered.
Apartment in Gibraltar was tired, flower beds on balcony dead, IKEA bed collapsed on first night, food left it kitchen cupboards, host 30mins late on arrival.
Never again.

By the way, you’re going to court.

Great apparrtment and ideal location for sightseeing and relaxing. Close to metro and tram