Ich finde das Service von Swapfiets großartig. Beim Abholen des Rades im Frühjahr wurde alles genau eingestellt und erklärt und jetzt im Herbst hat die Rückgabe ebenfalls ganz unkompliziert funktionie... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Sehr unkomplizierte und schnelle Abwicklung des Abos, nette Mitarbeiter, fairer Preis. Jedoch nur für gemütliches Fahren geeignet - um schnell von A nach B zu kommen oder längere Touren zu machen ist... Se mere
Virksomheden har svaret
I would recommend Swapfiets to anyone wanting to rent a bike in Vienna. Smooth process and amazing support from Sebastian!
Virksomheden har svaret
Sehr freundlicher Mitarbeiter bei der Übergabe, schöne Bikes. Kleine Hiccups wie zb dass der mitbestellte Korb dann mit dem Rad doch nicht kompatibel war, da es vorne einen fix montierten Strahler h... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Das Fahrrad-Mitgliedschaft | Kostenlose Reparaturen – wann du willst, wo du willst | Wir machen Städte lebenswerter
Kontaktoplysninger
4,6
Fremragende
152 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Schlicte firma
23. december 2022
Uopfordret anmeldelse
Besvarelse fra Swapfiets Österreich
Hi Abdullah, es tut uns leid zu hören, dass du nicht zufrieden bist! Ich würde gerne mit dir nach einer Lösung suchen und habe dir eine direkte Nachricht gesendet. Liebe Grüße Steffen
The guide was very nice
The guide was very nice, he explained everything I needed.
15. december 2022
Uopfordret anmeldelse
Besvarelse fra Swapfiets Österreich
Hi David. That sounds great. We are glad to hear that you were happy with our service and team at the store.
Best regards,
Nina
No good work cicle
30. november 2022
Uopfordret anmeldelse
Besvarelse fra Swapfiets Österreich
Hi Ravi,
I'm sorry to hear your bike isn't working properly. Let's make an appointment so we can make sure you get a new bike! You can plan your own appointment via our app, or contact our customer service at info@swapfiets.at
Looking forward to hearing from you!
Kind regards,
Lotte
Very friendly and helpful
Very friendly, personal approach from the staff - very helpful. ;-)
Highly recommend.
4. december 2022
Uopfordret anmeldelse
Besvarelse fra Swapfiets Österreich
Hi Sven,
So glad to hear that you were so happy with our service. Thanks for sharing this review with us.
Best,
Nina
Great onboarding and good value for money
The onboarding process was super smooth and easy, the rental price is excellent and the staff at the store were very kind.
The only thing I didn't like: the bike is too heavy which made it very difficult to get in the train with it.
31. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Swapfiets Österreich
Hi Sandra. That is great to hear. Thanks for this positive feedback. And we hope everything else is to your liking except the weight!
Best,
Nina
The boy attended me very well and…
The boy attended me very well and quickly, nothing to say, he gave me good attention.
20. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Swapfiets Österreich
Hey Federico, we're super glad to hear it, thank you for your feedback! :)
Sehr Gut!
Ich bin sehr zufrieden mit dem erhaltenen Service.
Das Personal ist sehr professionell und aufmerksam.
Ich musste etwas warten, aber es hat sich auf jeden Fall gelohnt.
Danke schön.
11. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Swapfiets Österreich
Vielen lieben Dank für das super Feedback und die tolle Bewertung. Wir freuen uns sehr.
Liebe Grüße,
Nina
It’s not working totally zero, I paid 150€ but it worth zero
It’s not working totally zero
1. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Swapfiets Österreich
Hi Mustafa,
I am really sorry to hear your experience with us was so poor. I would like to discuss this case with you personally, so I kindly ask you to write us an email to info@swapfiets.de so we can find a solution together!
Best regards
Alessandra from Team Swapfiets
It was great experience...I will…
It was great experience...I will appreciate staff..he is very helpful ...but the problem is he is working alone there ...he doing help to customer and bicycle repair ..I think this is too much burden only one staff..last I would say it was great experience...
3. september 2022
Uopfordret anmeldelse
Besvarelse fra Swapfiets Österreich
Hi there. Thanks a lot for your very nice and positive feedback. We appreciate it. We will also take your comment about the staffing situation into consideration.
Many thanks,
Nina
Die Registrierung und Lieferung war…
Die Registrierung und Lieferung war schnell und bequem
18. august 2022
Uopfordret anmeldelse
Besvarelse fra Swapfiets Österreich
Hallo, vielen Dank für dein positives Feedback. Wir freuen uns sehr, dass alles so unkompliziert und schnell verlaufen ist. LG, Nina
I recommend Swapfiets to everyone!!!
I recommend Swapfiets to everyone that needs a bike for a specific, not-so-long period of time. Once, I had a small accident and my bike needed repairing, it was totally free. When at the end, I terminated the contract and returned the bike back, there where some scratches and small damages, because I was parking it somewhere outside and it was during all the summer under the hot sun, but I was not asked of paying for them.
6. august 2022
Uopfordret anmeldelse
Besvarelse fra Swapfiets Österreich
Hi Dom, Thank you for taking the time to share your positive experience with Swapfiets. We are glad to hear you enjoyed our service and maybe we can welcome you again as a member in the future. Best regards, Nina
Erasmus Sollution
It was fantastic. If the bike had an issue i just swung it into a swapfiets shop and they immediately replaced it. I usually ride street bikes, but this cruiser style bike was shocking zippy.
I was on an erasmus semester. I didnt want to buy a bike or do one of those subscriptions where you have to plug the bike back into a dock every 30 minutes. This was a perfectly cheap and safe option.
29. juli 2022
Uopfordret anmeldelse
Besvarelse fra Swapfiets Österreich
Hi Eric, So great to hear that you had such a positive experience with us. Thanks for sharing it. Best regards, Nina
Mario was great
Mario was great. He showed me everything I needed to know about the bike and was very courteous.
19. juli 2022
Uopfordret anmeldelse
Besvarelse fra Swapfiets Österreich
Hey Alexis, thank you for your review; we're glad to hear you had such a positive experience with us!
staff was very friendly and helpful
17. juni 2022
Uopfordret anmeldelse
Besvarelse fra Swapfiets Österreich
Thank you for the positive feedback Carmen!
Account change
I wanted to change the account from which I am paying, this was not done.
14. juni 2022
Uopfordret anmeldelse
Besvarelse fra Swapfiets Österreich
Hey Christoph,
We're sorry about the experience you had!
If you'd like, you can call us at +49 30 700 14 500 or email us at info@swapfiets.de and we will gladly help you further with your payment method issue, since often it's a very simple solution we can sort out quickly!
Best regards,
Alessandra from Team Swapfiets
Good services!
2. juni 2022
Uopfordret anmeldelse
Besvarelse fra Swapfiets Österreich
Thank you Mădă! :)
Very friendly people
Very friendly people, easy pick up and drop off :)
16. maj 2022
Uopfordret anmeldelse
Besvarelse fra Swapfiets Österreich
Hey Laura, thank you for your feedback, we appreciate it! :)
Alessandra from Team Swapfiets
Highly recommend
The staff is super helpful and extremely nice. Speak great English and have the cutest pet!! Also the bike that i got is very aesthetically pleasing and easy to ride.
10. maj 2022
Uopfordret anmeldelse
Besvarelse fra Swapfiets Österreich
Hey Yana - thank you so much for your feedback and we're glad to hear you had such a nice experience with us! :)
Alessandra from Team Swapfiets
Great service and help
Great instructions and help from the employee. The shop looks nice and the service is fast. Typically company with some nice Dutch values
3. maj 2022
Uopfordret anmeldelse
Besvarelse fra Swapfiets Österreich
Hey Sebastiaan - thank you so much for your feedback, we really appreciate it! :)
Alessandra from Team Swapfiets
he was a very nice guy and informative…
he was a very nice guy and informative speaker. i liked him so much
26. april 2022
Uopfordret anmeldelse
Besvarelse fra Swapfiets Österreich
Thank you Pouya, we appreciate the feedback and are glad to hear you had a good customer with our swapper! :)
Alessandra from Team Swapfiets
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.