Dreadful after care experience. Bought a brand new Dacia January 2024, bi-fuel, had nothing but trouble with the L.P.G. adaptor, every time I try to fill at Morrison's they say it's a constant problem... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Dreadful after care experience. Bought a brand new Dacia January 2024, bi-fuel, had nothing but trouble with the L.P.G. adaptor, every time I try to fill at Morrison's they say it's a constant problem... Se mere
Virksomheden har svaret
I'm a happy person today! New car, delivered on time, nice and clean and shiny! Thanks to the team at Sutton Park Coventry Kia (that's you Jenny and driver Allan) for keeping me informed of progress... Se mere
Brought out Dacia Duster Dec 2024 - Believed it had the Zen warranty, as long as we adhered to the required Dacia service (which we did) Failed MOT due to Turbo issue, Dacia Zen wouldn’t cover... Se mere
Terrible Customer Service. I've been trying to arrange a replacement Radio/AVN unit and Brett just doesn't respond to my emails. Been going on for over a year. Hopefully voicing my concerns on here mi... Se mere
Virksomheden har svaret
Sutton Park Group are franchised dealers for new and used Renault, Kia, and Dacia cars. With 7 dealerships across the Midlands: Coventry, Sutton Coldfield, Warwick, Burton-on-Trent, Tamworth, Stourbridge and Perry Barr in Birmingham. As well as providing specialist service and repair work for Renault, Kia and Dacia, we are also able to offer all makes servicing, repairs and MOT inspection tests at all of our locations, for vehicles outside of warranty.At Sutton Park Group we are dedicated to finding you the right vehicle, at the right price, with tailored finance packages to suit any pocket.
Storbritannien
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I purchased my Vauxhall Crossland from Sutton Park Kia. Aaron the Sales Rep was extremely helpful. He got me a good price for the vehicle I part exchanged. Also when I reported some minor issues with the paintwork he got the car booked in & the work was carried out swiftly. Thank you Aaron.
We went to Kia Sutton Coldfield seen Aaron who was very professional, very knowledgable we told him what we was looking for also price wise, he done us a really good deal picked the car up a week ago, we are really happy with it, Aaron is really friendly and very polite also very helpful explained every thing on the car to us how it all worked , excellent service from Aaron
He made us feel at ease and not pressurised at all
I spoke to Aaron at Sutton Park group, he was really approachable and helpful. I didn’t feel like I was getting pressured into buying a car. He listened to everything I wanted and needed from mycar, asked questions around my budget and came back with a great car and agreement.
I was really pleased with the speed in which it was all processed and found Aaron to be very helpful throughout! I would visit the garage again in the future. Thankyou!
We had an appointment with Aaron to view a Picanto for my elderly parents. He was great from start to finish, always courteous and answered all the questions we had reference both the car and payment options . would absolutely reccomend this dealership
This was only my second time purchasing a new vehicle and I have to say it was one of the most swift and simple experiences I have ever had.
Many thanks in particular to Aaron who was key in making the whole experience so simple and efficient. From the point I first went into the showroom, Aaron was extremely polite, friendly and most helpful. Answered all of my questions in an instant and made the decision making process much easier.
From the point of ordering my new vehicle, I was told 2-3 weeks and it arrived in less than 10 days. Aaron was available over e-mail to answer the multitude of queries that I had, and provided excellent service in terms of customisation of the vehicle even at late notice in terms of extras.
Would highly recommend this branch of Kia Sutton Coldfield if you are looking to purchase a vehicle from this brand of motor, and I am really happy with my purchase - my first EV!!
Aaron Patel was great, Really good experience, helped me out, smooth process. Will be going back.
Great service received from the service department at Sutton Park Stourbridge. Was kept informed from the time my car was booked in. Driver collected and delivered my vehicle back to me. My only criticism is the washing of the car. As lovely as a complimentary wash is, due to it not being wiped dry I'm left with dry water marks which makes it look dirtier than before it went in. I also have a mark left on my dash from what looks like a rag. I will attempt to clean it off myself and if not cleaned off I will contact the garage. But apart from that lovely staff, friendly and helpful. Saleman who sold it me Neb was amazing, and the service staff on my first visit. A lovely video from the technician explaining what he had done to my car that day. Definitely recommend.
Amazing service from James Lowry at Renault Perry Barr. I went in to look for another car after mine was written off. Wasn't actually sure what I was looking for but it had to be big and high enough for my disabled sister and mother. After an informative chat with James (no pressure at all) we decided to go for the Renault Captur. The deals and aftercare are well worth the money. I pick my car up in the next couple of weeks. Thank you James top marks.
I contacted Sutton park Warwick for a security code, Colin took the time to find it for me, such a relief as driving can be boring without music, so refreshing to have a problem solved with patience,even though it did not result in a sale. Thanks Colin
Service advisor Karen and the service department at Stourbridge keep up the good work took my mini in for an mot all the staff are very friendly. Excellent customer service 👌.
A Hitchen

Besvarelse fra Sutton Park Group
I was considering buying a Zoe but was concerned that it would not fit in my garage.
Tom easily solved the problem by driving a Zoe to my home and fitting it in the garage
This is what I call good old fashioned service delivered with a smile
Many thanks to Tom who could not have been more informative about the vehicle

Besvarelse fra Sutton Park Group
I part exchanged my car at Sutton Park Kia. Ethan Bailey- Cruise was on hand to help me find the car I was looking for...
The car I purchased needed a few jobs doing to the bodywork and Ethan made sure everything was done smoothly. He went out of his way to get all the jobs done to a high standard. Ethan even let me use his works car so that I didnt have a small courstey car due to work commitments. He truly is a great salesman I'd definitely recommend booking Ethan to help you look for a car... AA+

Besvarelse fra Sutton Park Group
Thomas Morgan was brilliant very helpful and patient not pushy highly recommend

Besvarelse fra Sutton Park Group
Purchased an immaculate vehicle from the Warwick Renault garage and from start to finish, my customer journey cannot be faulted.
I first made contact with the group last week, and though I opted to collect the car this week, the purchase was completed within a couple days of my initial contact.
Gavin King was the sales executive who took onus of this sale and I could not have asked for anyone better.
He was honest, clear, professional, not forceful, knowledgeable and most importantly, he was an all round good guy and you could tell that a mile off.
Gavin is a credit to the company and I have no doubt the courtesy he extended to me and my family will be the same he extends to you and yours or you alone.
Thanks for everything Gavin.
Ordered a Kia Sportage on October for delivery in January and was told I would be regularly updated starting with a date on which the car would go into production. But now, in late January I have not received any news, except that there is no news and, except for one occasion, only when I have contacted the dealership. Even now, I don't think it has been scheduled for production.
So I have cancelled the order and guess what, even that has not been acknowledged.
I may as well not have bothered. Bye-bye Kia

Besvarelse fra Sutton Park Group
Great from start to finish Matthew at Reno, Sutton Park. Burton was amazing with us, he was extremely helpful and very friendly he made his feel comfortable and like nothing was too much of an issue. I had a great great experience and I’m loving my new car. Matthew thanks again. 👍

Besvarelse fra Sutton Park Group
Matt in Burton made the sale painless and went over and above to give a good deal, Even when the little issue of an alloy refurb wasnt up to standard, no problem, pop it back when you can and we'll have another go! Just waiting on my service history to turn up now.

Besvarelse fra Sutton Park Group
I had a problem with my Dacia Duster key fob and there were issues with the activation code for my new key. But Lee, the service manager at Sutton Park Stourbridge, came up with an alternative solution and solved the problem for me.
Excellent service - Thanks Lee
very good service and very helpful the best car dealer
i have delt with Well done I think the dealers name was
mow
Great company Sutton park motors made you feel welcome and very trust worthy the sales executive (Dan Clarke) was very helpful and went through every detail, great commutation from start to finish within getting the car, keeps you updated and always happy to answer emails or any questions you have.
Would highly recommend the dealership 5 star rating

Besvarelse fra Sutton Park Group
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.