SuperLogics Anmeldelser 748

TrustScore 4.5 ud af 5

4,7

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Had a rush order for an important customer demo, and the SuperLogics team went above and beyond to get the order ready quickly. Good bunch of folks.

Bedømt til 5 ud af 5 stjerner

Replacing obsolete panels and needed help with integration to our SCADA system. Sales and support were very helpful and insightful. Delivery time was excellent and we are back online. Thanks !

Bedømt til 5 ud af 5 stjerner

SuperLogics is an amazing company if you are looking for a high quality, custom computer system. They are super tech gurus, helpful, friendly and easy to work with. Even if a problem occurs, there is... Se mere

Bedømt til 5 ud af 5 stjerner

Rich Constantini was a huge help with his knowledge in helping us choose the next PC to support our long-term manufacturing usage. The website was easy to navigate, and the PC selections were clearly... Se mere

Virksomhedsoplysninger

  1. It-udstyrsproducent
  2. Butik med computertilbehør

Oplysningerne kommer fra forskellige eksterne kilder

SuperLogics, Inc is the computing leader you can rely on. We design and assemble a wide range of cost effective, high performance, extremely reliable Intel®-based rack mount and touch panel computers, and other computer related products, and have since 1995.

Skrevet af virksomheden


Kontaktoplysninger

4,7

Fremragende

TrustScore 4.5 ud af 5

748 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

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Bedømt til 5 ud af 5 stjerner

Highly recommend.

Super logics makes good quality components and delivers the goods in a reasonable timeframe. Support for the products they sell is top notch and if there is an issue it will get resolved professionally and promptly.

14. februar 2024
Bedømt til 5 ud af 5 stjerner

Computer broken out of the box

Computer broken out of the box. No video output.

They were able to take it back and correct the jumper setting (I tried, but it was too small and hard to get it, and I ended up just dropping the jumper somewhere in the case). Thanks to Superlogics for the fast repair and return.

20. december 2023
SuperLogics-logo

Besvarelse fra SuperLogics

Hi Steve, Thank you very much for taking the time to provide feedback. I apologize about your experience but thank you for sharing it as it helps us implement corrective actions/improvements. I forwarded your review to Gabe, our head of production, for a reply and this is what he said:
"I just spoke to Steve on the phone. I apologized for the issue and explained to him that we will repair it and turn it around quickly. I apologized and explained the situation.

The computer did not arrive broken. He did reach out to support via chat.
The issue was that his icons were displayed on a "ghost" secondary monitor. Something we did not experience here. By manufacturer default, we leave the JPG1 jumper to enable, (Aspeed graphics driver) shows up on device manager + graphics card driver which could lead to showing a secondary monitor. JPG1 is a known jumper that if set to the pin 2-3, it disables the VGA port. What we have done in the past is enable IGFX (internal Graphics) and leave VGA by default on pin 1-2 for customer who would like to use all video outputs including VGA. In this case, this customer did not have a VGA monitor and his graphics card was showing as secondary. Support assisted the customer with moving the jumper to disable VGA to remove the secondary monitor option. As the customer was being instructed, he dropped and lost the jumper. I'm guessing that is where his frustration came in. Support did send him an overnight return label to have the computer set correctly.

In my experience from being in Support, I have noticed that more customers don't really use VGA. The decision I will make going forward is to disable JPG1 (VGA Aspeed graphics driver) to prevent it from happening again. I understand some customers might call asking that they want VGA enabled, in that case the customer will have to enable the Jumper again. I'm sure there are less calls to enable VGA than to disable the second monitor because of the jumper. It is SuperMicro setting that we cannot change. Either Enable VGA and onboard video with two graphics drivers showing, or disable VGA output."
Again, thank you for taking the time to share your experience and helping us improve. Matt M

Bedømt til 3 ud af 5 stjerner

Unit received with a non-functional…

Unit received with a non-functional high end graphics card. Had to run to Best Buy to purchase a new one.
Real inconvenience.

26. oktober 2023
SuperLogics-logo

Besvarelse fra SuperLogics

Dear Reese, thank you for your order and thank you for taking the time to provide your feedback. I am very sorry for the inconvenience that this caused. Your feedback is invaluable to us, and we take it very seriously as it helps us identify areas for improvement. The graphics card that was not functional when you received it did work here, so the suspected cause of this issue is damage during shipment. The graphics card was large and heavy. We suspect that the root cause of this issue is that additional structural support inside the computer case is required in certain situations in order to make the journey to you safely. After meeting about the issue, we took corrective action by creating a procedure to use expanding foam from Instapak, to surround and support large and heavy cards in computers. We have updated our assembly procedures with this additional procedure. Again, I apologize this happened and am grateful you took the opportunity to let us know. Thanks, Matt M

Bedømt til 2 ud af 5 stjerner

Responsiveness is lacking

Responsiveness is lacking; it is very hard to get in touch with someone for a quote. This has not been just one time but several. We reach out to existing sales members that we have worked with in the past. Last year we ended up purchasing from a different company! Also the week lead time for a n order acknowledgement is ridiculous!

9. oktober 2023
SuperLogics-logo

Besvarelse fra SuperLogics

Dear Sarah, thank you for taking the time to provide your feedback. It is invaluable to us, and we take it very seriously as it helps us identify areas for improvement. I want to extend my apologies for the delay in our email responses and the inconvenience it caused you. Thank you again, Matt M

This reply is from the sales person (Rich C) you are working with:

Dear Sarah,
I understand how essential timely communication is, and I deeply regret that I fell short of meeting your expectations in this regard. Your time is valuable, and I failed to respect that. I genuinely apologize for any frustration this may have caused.

I am committed to rectifying the issues and implementing measures to ensure more prompt responses in the future.

I greatly value your feedback and thank you for bringing this issue to our attention. Your review serves as a reminder of the importance of responsiveness in my communication, and it motivates me to make the necessary changes to meet and exceed your expectations.

I hope you will continue to do business with us in the future. If you have any further questions or concerns, please do not hesitate to reach out to me, and I will make every effort to assist you promptly.

Thank you for your understanding, and I appreciate the opportunity to improve my services based on your feedback.

Sincerely,
Rich Costantini

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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