Bought a shirt before Xmas in central Edinburgh which was too small.Returns policy says have to go back to store but store now closed! Tried online and went round in circles - wouldn't accept order nu... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The staff were so helpful and considerate. I am 75 and they were youngsters who could not do enough to make sure that I got what I wanted and what was right for me. It’s not often that young staff hav... Se mere
High quality clothing, atmosphere is perfect and it feels like I’m somewhere tropical. I like the changing rooms too! The only thing I would say that needs a bit improvement is the energy of the staf... Se mere
The company does exactly what it says. I have shopped in store and online for years and welcome this company to continue to serving the customer the products it sells. Online shopping keeps you update... Se mere
Virksomhedsoplysninger
Om Superdry - Edinburgh
Skrevet af virksomheden
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensKontaktoplysninger
14/22, Princes Mall, EH1 1BQ, Edinburgh, Storbritannien
- 01315 583328
4,2
God
262 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The fact the shop will not order stuff…
The fact the shop will not order stuff online that is out of stock for customers is very dissapointing.
28. april 2025
Disappointing state of jacket
Jacket covered in makeup and no option to get an exchange!
Staff in store were great when I returned it. Really apologetic and very helpful.
16. april 2025
I purchased 3 ladies tops put one on…
I purchased 3 ladies tops put one on for the first time 2days ago then discovered there were two little holes on the front of one them.
I don’t stay near to a super dry shop nearest one is around 40 mins away so will need to rake it back next week. I called the shop a couple of times but as yet not been able to speak with anyone
19. april 2025
Very poor service,
As a costumer of Superdry for many years,
I was really shocked about this shop not because of the quality about clothes,but the attitude of the customer service,5 staff members was chatting inside the counter at the time I was there no customers just me my wife and daughter,we spend £150 in 4 items, in the time we were there no one came to ask if we need any help,when we paid I told him thank you he his back on us and back to the chit chat laughing etc etc, we did feel complete ignored buy the stuff.
20. april 2025
Exchange process and service very…
Exchange process and service e very good. Sizing is shockingly bad as I bought a 2xl for my some and it would not fit a wee boy! Am not in Edinburgh and unable to return to Abedeeen as no longer a store there is stuck with a no use to anyone nearly £60 purchase. If it’s 2xl make it so please!!! Please how do I exchange (again!!)
26. marts 2025
Good experience
Great experience, friendly helpful staff and good discounts available. Managed to exchange an item, without any issues.
Although would have been more convenient if St Andrews or Dundee store had been available.
3. februar 2025
Coat was excellent quality but was just…
Coat was excellent quality but was just too big. Excellent service when i returned it and my refund processed very quickly 😊
10. januar 2025
Arrived too late
I already phone the shop. Spoke to the very efficient and professional staff. I am afraid your website wrong advertise. As I ordered dress on Friday. Came to pick up the dress on Monday as dress according to the website was supposed to arrive on Sunday. Staff kindly explained to me deliveries never arrive on Sunday. It wasn't there on Monday either. As I needed that dress for Tuesday it was way too late when it arrived in the afternoon as I needed it for Tuesday lunch.
20. december 2024
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Outlet retailer was very helpful
Outlet retailer was very helpful. Home delivery sorted and package delivered before expected date. Unfortunately this meant I was away at the time so product was left on doorstep. Would have been better dropped with a neighbour considering value and Superdry logo on outside of the package. Not the stores fault I know but this is the overall experience. Would still use the service just prefer to be at home to receive the goods.
26. november 2024
Besvarelse fra Superdry - Edinburgh
Hello,
We appreciate your feedback and understand your disappointment about the delivery situation.
We strive to provide a seamless experience for our customers, and it's unfortunate that the package was left on your doorstep while you were away. We value your trust and will continue to work on improving our delivery processes.
Thank you,
Superdry
Quick service, fabulous hoodie
Quick and seamless delivery (to store), website easy to use, and the hoodie itself is fabulous.
25. november 2024
Besvarelse fra Superdry - Edinburgh
Hello,
Thank you for taking the time to leave such a positive review.
We're thrilled to hear you had a smooth and enjoyable experience with your click & collect parcel via our Edinburgh store.
We're always striving to provide the best possible service to our customers.
Thank you for shopping with us.
Superdry
2 in 1 pea coat
Good staff in the Edinburgh store. Originally bought the XL two in one pea coat. Having tried it at home I felt maybe it would be better in a bigger size. Called the store direct and a staff member looked a 2 XL out from the shop floor and kept it aside. Much better fit. I am usually a large so this is very small made! Very good quality stylish coat 👍
25. november 2024
Lots of great quality products and…
Lots of great quality products and choice. Fit is excellent and staff were very helpful.
22. november 2024
10/10
the cashier charged my phone for me while I was shopping in the store. Amazing! amazing! I wanted to buy everything. Such a wide selection and they’re all gorgeous
22. november 2024
Besvarelse fra Superdry - Edinburgh
Hello,
Thank you for your great feedback about our Edinburgh store.
At Superdry, we want our customers to have a really positive experience, so we love to hear from happy customers.
Thanks so much for shopping with us. We look forward to welcoming you again in our store.
Superdry Team
I got a discount because they accept…
I got a discount because they accept bluelight card
21. november 2024
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