Great visit in store, they didnt have my size out but was able to get one for me, always prefer to shop instore than online. Will be visiting again :)
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Se, hvad kunderne siger
I am absolutely addicted to Superdry, especially their beanies because they come in so many amazing colors. I love collecting them, and the sales on the older models are fantastic. The staff at the Bo... Se mere
Wrong item sent click and collect. Had to go back into a store as online and telephone customer service was impossible to access. Whilst the people in store were very helpful, the whole experience was... Se mere
Excellent service in store, staff were extremely helpful with ordering in an item not stocked in the store. Polo shirt arrived and was considerably smaller than other in-store polo shirt. Staff assis... Se mere
Virksomhedsoplysninger
Om Superdry - Bournemouth
Skrevet af virksomheden
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensKontaktoplysninger
Part Ground Floor, BH1 2AD, Bournemouth, Storbritannien
- 01202 310032
4,6
Fremragende
172 anmeldelser
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Shoddy Branding
Long term Superdry customer, the quality is always on point which keeps me coming back to store and online. I usually by trunks & boxer shorts from Superdry. Always very comfortable and plenty of options in regards to colours. I do have to say however the latest trunks I purchased are below par in regards to the branding. On the waist elastic the wording has been cut in half and then stitched back mid-matched so that it reads supedry, the other pair are not much better with the stitching running through the R which makes it look very distorted. I just think this makes them look really shoddy. I do think for the price of the trunks I would expect better. Purely a visual thing, the trunks are still comfy and I would not return. But it is very noticeable and again I would say it just looks poor from a company that prides itself in quality.
29. maj 2022
Uopfordret anmeldelse
Besvarelse fra Superdry - Bournemouth
Hello,
We appreciate you taking the time to review your recent experience with us. We endeavour to give our customers a really positive experience, so we're really sorry that we didn't get it right this time.
Unfortunately there is not enough information to contact you, but please email us with a picture of the quality issue and your receipt so we can locate the item code, and we can look into this further for you. You can email us on care@superdry.com.
We will endeavour to do better next time. Thanks so much for your review and comments.
Superdry Care
All the team was friendly
All the team was friendly. The products of Superdry are fantastic.
Thanks
11. maj 2022
Quality and service
Loved the coats , so many I could buy. Stopped at 2. Service was refreshing from helpful polite staff instore to quick delivery online Def my favorite brand from now on 5 stars plus
27. februar 2022
Called into the Bournemouth branch to…
Called into the Bournemouth branch to return an item, the assistant was so helpful and very efficient.
31. januar 2022
The sales consultant was very helpful…
The sales consultant was very helpful and did my order and sent the item for home delivery.
17. januar 2022
Haha I still haven't received it yet…
Haha I still haven't received it yet and u want me to rate your service 😂😂tbh the problem is not with superdry its hermes there a f**king joke
5. januar 2022
Excellent product and service
Excellent product and service. I'd absolutely recommend.
30. december 2021
Fantastic company to deal with...
I ordered the mans Bomber Jacket online, the site is great, so easy to oder from and quick. I opted to collect in-store as I wasn't sure if I was going to be in or not. When I went to the store in Bournemouth the lady that dealt with me could not have been more helpful; so impressed.
The jacket was so well made but I didn't keep it as it was slightly shorten than I'd have liked, but I am slightly older than the majority of Superdry customers so I am sure it would have been prefect for 95% of people. The Returns process was so easy to, very straight forward; I have nothing but good comments for this company.
14. december 2021
Excelent product!!
28. november 2021
Staff were super helpful
Staff were super helpful. As a senior citizen who had never heard of the name Superdry before asked to buy a certain top for my grandson's Christmas present the member of staff who served me couldn't have been more helpful.
23. november 2021
Staff very helpful and friendly and the…
Staff very helpful and friendly and the Bournemouth store.
16. november 2021
Perfect coat
Perfect coat for UK unpredictable weather! Great fit and colour. Ideal for long dog walks and room to layer up when it’s chilly.
Fantastic service online and in store.
23. juli 2021
Good
I recieved excellent service as usual the staff at Bournmouth are always polite and helpful that is why I go there when.on holiday.
6. juni 2021
Would have been 5 stars but online return issues
My items arrived promptly.. However I'd ordered multiple sizes as not certain of fit..
I could not input my data on the returns page online.. I followed all the instructions for order number etc.. I ended up returning them just using collect plus return online.. If you are not going to include paper work to return.. Online returns must work..
22. maj 2021
Shop staff were brilliant in a slightly…
Shop staff were brilliant in a slightly complex return, allowing me to exchange a late gift due to lockdown with a gift card that I could then use at my choice online. I was also pleased to see the renewable packaging that my item was delivered in.
13. maj 2021
Cannot review it yet as I have not had…still waiting
Cannot review it yet as I have not had it delivered.
Apparently it is still in transit somewhere.
4. april 2021
Besvarelse fra Superdry - Bournemouth
Hi,
We are sorry to hear that your online order took longer to arrive than expected.
The delivery dates that we provide on our website are estimates, although we do strive to meet these with all orders so it is disappointing to hear if this was not the case. We monitor our delivery procedures and timescales very closely, so customer feedback like yours is a vital part of measuring their success and improving our processes going forwards.
In order to increase the stock available for our customers to purchase online, we now fulfil orders from two distribution centres – one in the UK and one in Belgium. This may mean that we split your order into separate packages depending on where the stock is located resulting in some items arriving separately to others. We also may, on occasion, ship an item from one of our stores.
If you continue to have further issues with your delivery, please contact us on care@superdry.com, or you can contact us Facebook, or through the webchat on our website.
https://www.superdry.com/help-centre/articles/401900000007310
We appreciate your feedback and thank you for taking the time to review us.
Kind regards,
Superdry Care
I like the quality olso the size…
I like the quality olso the size meseure is good as well colors brilliant and design. Only the price sometimes maby a little to expensive overall very happy 😊
24. marts 2021
Whatever I buy from superdry it is the…
Whatever I buy from superdry it is the tops, for size, style and quality 👌
24. marts 2021
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