They compete with their own retail and had the same item for cheaper online and we had no idea and bought it for more. When we realised they refused to refund and basically said yes we have taken more... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bought 3 items for over $300 online and shipped by AU Post. Items lost after 5 days and confirmed by AU Post. Tried to contact with Superdry AU for a solution, unfortunately they don’t have phone numb... Se mere
Shirt sizes run much smaller than they used to and shipping/return shipping does not get refunded. I ordered 3 Large athletica t-shirts as the one I already own fits me well and is very baggy/loose fi... Se mere
The customer service is really the worst. Got a size 8 jacket, and have exchanged it for a size 10. Its been almoat 3 weeks, no mails responses or acknowledgement. Its a shame I had to waste $10... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Kontaktoplysninger
Storbritannien
- care@superdry.com.au
- www.superdry.com.au
1,2
Dårlig
4 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The experience with Super Dry was…
The experience with Super Dry was excellent the clothes came promptly and they let me know within a few hours my goodies were on their way
The clothing is of excellent quality
16. april 2019
Uopfordret anmeldelse
Difficult to refund outside UK
Difficult to refund outside UK. Not too happy. Have to check with Care by email, waiting for reply.
16. april 2019
Uopfordret anmeldelse
Excellent and quick service!
Excellent and quick service!! Really happy with our purchases
16. april 2019
Uopfordret anmeldelse
Good quality clothing and very fast…
Good quality clothing and very fast delivery. Amazing service
16. april 2019
Uopfordret anmeldelse
Fast and super easy
Fast and super easy, sizing help is very useful
16. april 2019
Uopfordret anmeldelse
Quick to take my money but very poor…
Quick to take my money but very poor return service it has been 2 weeks since I return a shirt for exchange with no conformation or exchange of shirt even after I emailed to find out what or where shirt is but still no reply or return
I sent it registered post with a signature and it was signed for at return depo
I’ve just bought again to see if it would flag
My previous order with return
But no it asked me to voice my opinion instead so again I ask where is my shirt and why has my email been ignored
16. april 2019
Uopfordret anmeldelse
Besvarelse fra Superdry AU
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our customer services team on 0333 321 2222 or at care@superdry.com
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Everything was so easy
Everything was so easy. Choosing the right size, ordering, payment. Shipping was super quick. The only problem - hard to choose from such a great range of styles :)
16. april 2019
Uopfordret anmeldelse
Super speedy delivery
Super speedy delivery and great customer service
16. april 2019
Uopfordret anmeldelse
Such a great online shopping experience!
Such a great online shopping experience! Easy to navigate website,great variety of clothing and in all sizes! Plus free prompt postage. Also easy to return system.
16. april 2019
Uopfordret anmeldelse
Perfect item
Perfect item
Fast shipping (from UK) yet its free shipping!!
15. april 2019
Uopfordret anmeldelse
Item came in different colour
Item came in different colour. Seems pink instead of organise as as described Shocking Red.
15. april 2019
Uopfordret anmeldelse
Product are good
Product are good, value on sale items excellent and the delivery was great
15. april 2019
Uopfordret anmeldelse
always brilliant
always as described always great quality and alway super fast delivery
15. april 2019
Uopfordret anmeldelse
Please do a better quality control
Please do a better quality control, because some stitches on my backpack are bad
15. april 2019
Uopfordret anmeldelse
The customer service is really the worst
The customer service is really the worst.
Got a size 8 jacket, and have exchanged it for a size 10. Its been almoat 3 weeks, no mails responses or acknowledgement.
Its a shame I had to waste $100 getting a jacket from Superdry. I would rather give it out on charity.
Superdry should stop selling stuff in Australia as long as they cant sort the customer service experience. I feel harassed.
14. april 2019
Uopfordret anmeldelse
Postage from UK was faster than within…
Postage from UK was faster than within Australia. T-shirt is top quality and perfect fit.
14. april 2019
Uopfordret anmeldelse
Sizing for women
I have no problem except the sizing for NZ women are small. I ordered an XL. This didn't fit me but fitted my daughter who is usually a size 12.
14. april 2019
Uopfordret anmeldelse
I love super dry!
I love super dry!! Definitely one of the very best companies I’ve ever dealt with. Very efficient service and great quality clothing.
14. april 2019
Uopfordret anmeldelse
exchange
I returned an order to Superdry Australia to exchange for a smaller size. There was a small issue with my order that was dealt with through Superdry UK. My issue was resolved within a few days and the staff at Superfry UK were understanding and so quick to resolve my issue. Thank you Superdry UK and Australia.
13. april 2019
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.