They compete with their own retail and had the same item for cheaper online and we had no idea and bought it for more. When we realised they refused to refund and basically said yes we have taken more... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bought 3 items for over $300 online and shipped by AU Post. Items lost after 5 days and confirmed by AU Post. Tried to contact with Superdry AU for a solution, unfortunately they don’t have phone numb... Se mere
Shirt sizes run much smaller than they used to and shipping/return shipping does not get refunded. I ordered 3 Large athletica t-shirts as the one I already own fits me well and is very baggy/loose fi... Se mere
The customer service is really the worst. Got a size 8 jacket, and have exchanged it for a size 10. Its been almoat 3 weeks, no mails responses or acknowledgement. Its a shame I had to waste $10... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Kontaktoplysninger
Storbritannien
- care@superdry.com.au
- www.superdry.com.au
1,2
Dårlig
4 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great tops and fabric always shop with…
Great tops and fabric always shop with super dry
Cheers
Mark
2. maj 2019
Uopfordret anmeldelse
I have brought items from Superdry on a…
I have brought items from Superdry on a number of occasions now. The quality is always good. My only criticism is the sizing frequently comes up small so buy a size up.
1. maj 2019
Uopfordret anmeldelse
Speedy delivery of online orders
Speedy delivery of online orders. Fab!
1. maj 2019
Uopfordret anmeldelse
Really happy with my purchase
Really happy with my purchase, shipped and received in no time
30. april 2019
Uopfordret anmeldelse
Aweful customer service
Aweful customer service. Bought a jacket and wanted to return because it didn't fit. Superdry doesn't have a clear return policy, the Aussie stores say they accept returns in 7 days only whereas online it says we can return in 28 days. Not buying anything online from superdry again.
28. april 2019
Uopfordret anmeldelse
Besvarelse fra Superdry AU
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our customer services team on 0333 321 2222 or at care@superdry.com
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Great didn’t take long at all
Great didn’t take long at all, couldn’t be happier
28. april 2019
Uopfordret anmeldelse
Great product, Great price, love home shopping!!
Great product, great price & so quick & easy with fast delivery
27. april 2019
Uopfordret anmeldelse
I absolutely love Superdry
I absolutely love Superdry, I have ordered a few items on their website, and am impressed how quick they deliver, and the items are well packaged. Thanks Superdry
26. april 2019
Uopfordret anmeldelse
Quick service
Quick service! Never had any problems, looking forward to shopping with Superdry in the future. Free shipping is also perfect.
25. april 2019
Uopfordret anmeldelse
Quick to ship but mystery fee appeared on my credit card
Quick to ship. Love the product. However, I ordered on Superdry AU, a .com.au website (Australian domain name), paid in $AUD, yet when I received my credit card statement there is an additional "overseas txn fee" which I wasn't expecting. I have no idea if txn is for taxation or transaction. Anyway, I expected that on a .com.au website and paying in Australian dollars there shouldn't have been any such fee. Will make me think twice about purchasing again. Just a pity the closed Superdry store is 900kms away.
25. april 2019
Uopfordret anmeldelse
Poor customer service
Delivery time was great & the product is great but that's it.
Customer service is non-existent apparently. I've emailed the company twice & have not received a single response. One was relating to missing data/ orders history in my profile, the other related to a return that I submitted.
Am very reluctant to purchase anything else online from Superdry until I receive confirmation of my return & receipt of the refund.
24. april 2019
Uopfordret anmeldelse
Besvarelse fra Superdry AU
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our customer services team on 0333 321 2222 or at care@superdry.com
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
The quality is always perfect but you…
The quality is always perfect but you guys need to change your online system. Need to give more details about length , chest size, sleeve lenght, in short more details about cloth size
23. april 2019
Uopfordret anmeldelse
Super fast shipping
Super fast shipping. Product is what was shown on site,even better in real life. Very happy with process.
23. april 2019
Uopfordret anmeldelse
Very bad shopping experience
Very bad shopping experience
This is a very very unhappy shopping experience. The clothing is unsuitable. I post it back to get an exchange one in last month. However, after one month, I still do not get the exchanged clothing. I even have not gotten any confirmation mail in my e-mail box. Also, I can not log in Superdry AU with my old account. This is quite funny. I paid for my order, but I got nothing.
23. april 2019
Uopfordret anmeldelse
Besvarelse fra Superdry AU
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our customer services team on 0333 321 2222 or at care@superdry.com
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Great products fast delivery
23. april 2019
Uopfordret anmeldelse
Great choices and great stuff
Great choices and great stuff. Will buy again for sure.
22. april 2019
Uopfordret anmeldelse
happy customer
I purchased 3 shirts for my husband.
The material feels soft to touch and of good quality.
My husband really likes his shirts, comfortable to wear, fit true to size and look great on
Delivery was great as well, especially considering we live in the Pilbara, everything else seems to take ages, Superdry was here within the week!!!
Will definitely be purchasing from Superdry again!!
Thank you 🙏
22. april 2019
Uopfordret anmeldelse
Brilliant as always.
21. april 2019
Uopfordret anmeldelse
Super fast delivery to Australia
Super fast delivery to Australia, my son loves the t shirt and it fits well, we know to buy a size L in Superdry when in other shops he is M. Colour is a vivid neon pink.
21. april 2019
Uopfordret anmeldelse
My online order was shipped express…
My online order was shipped express free of charge by DHL it arrived within 5 days from the UK to Aus,
21. april 2019
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.