We have just booked a villa in Sorrento through Luca Trotta at Summer in Italy. It could not have been easier! Luca was extremely professional, friendly and responsive. Luca answered our questions bef... Se mere
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Luca is so very helpful, responds really quickly to all questions, however silly they may seem from my end. I'm super impressed with the service and with such a large group of us travelling from diff... Se mere
Just booked a villa in Sorrento for September 2020 through Summer In Italy. The service in doing so has been first rate, with speedy, personal and friendly responses by email and over the telephone fr... Se mere
Booking review only. Will follow up with a complete review post trip. SII was quick and thorough with responses to our questions from the start. It was easy to reserve, and then confirm the booking. W... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Rent your vacation villa or apartment in Italy. Villas, apartments and vacation houses in Amalfi, Positano, Capri, Sorrento, Cilento, Tuscany, Umbria, Rome, Venice, Lake Como. Descriptions, pictures and rates of Italian holiday homes.
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773 anmeldelser
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Excellent customer service
Excellent customer service and great response times.
Luca and Kristiana always answer queries promptly and do their best to provide as much information about the properties as they can.
3. februar 2021
Uopfordret anmeldelse
100% positive.
My interactions with the good people at Summer in Italy have been 100% positive. I find them to be immediately responsive and exceedingly helpful, no matter what the topic. When dealing with renting a property from halfway around the world, you can't ask for anything better.
17. november 2020
Uopfordret anmeldelse
Booking made EASY on Summer…
We booked a villa in Positano on Summer In Italy. It was seamless and quick. All the information we needed to make a decision was there. We contacted the site with a few questions and received a response within hours. Fantastic Service
15. november 2020
Uopfordret anmeldelse
The most generous of gestures... Summer in Italy is simply a superb company, and here is why...
I had plans to stay at an amazing 20-person Villa on the Amalfi Coast, booked in December ’19 through Summer in Italy, for my Fiancée’s immediate family, and mine, who would have been attending our Wedding in Ravello in late Summer. The help and assistance I received in advance of the booking from Luca and his Team, was instantaneous and exceptional, and nothing was ever too much of a problem for anyone.
Over the early months of this year, however, it became clear that our stay at the Villa was going to be an impossibility this year. Like so many people whose travel plans have been disrupted due to Covid-19, disappointment prevailed. I certainly was not expecting any pleasant surprises as I worked through the process of cancellation with Summer in Italy. In an extraordinary act of kindness, seldom seen in this day and age, while I was fully expecting to lose (justifiably) my initial deposit, Luca who runs and manages Summer in Italy, unprompted and unsolicited, suggested that he would turn a blind eye to the terms and conditions which I signed up to, and rather than lose the initial deposit, said he would provide me a voucher, to the value of the deposit amount, which would be valid for 3 years.
I was, and still am, shocked and aghast at this unexpected level of consideration and kindness.
In an age where, in my opinion, this world is overrun with selfishness and greed, particularly corporate greed, it is enlightening to find a small gem of a company, whose ethics and ethos are more aligned to the well-being and interests of their clients, than themselves. This ethos emanates from the top at Summer in Italy, but you can experience it at every level in the company. All you need do is phone them and you will see this for yourself – unparallel Italian charm, hospitality, and genuine care.
In this instance, however, this remarkable gesture goes above and beyond. To explain, contractually Summer in Italy would be totally within their rights to retain my deposit, and not return a single cent. Not only has Luca decided not to do this, he also has, somehow, managed to convince the owner of the Villa concerned to be equally generous, and overlook contractual terms. And it seems he has managed to agree this with all of the owners of all of the Villas, which are promoted on the Summer in Italy Website. This would have been no small feat to get all to agree, but somehow, this have been achieved. Which is why I cannot understand any of the ‘single-star’, negative feedback comments, which I have read below. People making such complaints have no argument. They signed an agreement. Even if they had taken out travel insurance, the insurance companies would not have covered the costs of their initial deposits, because of Covid. So why expect a small company to fulfil the responsibility these very same ‘complainants’ assumed, when they signed the agreement, when even insurance companies won’t...? I am simply baffled by these comments...!
The offer of the voucher by Summer in Italy is, consequently, a monumental gesture of support, nothing short of virtuous, and something only to be lauded, in my opinion. Especially on a platform like Trust Pilot, where I see that some people try to take unjustified advantage.
I have never used Summer in Italy before, or contacted them prior to my initial request in December ’19, regarding my summer booking, but anytime I return to Italy from now on, I will absolutely use them without hesitation. If everyone in this world acted and behaved as honourably as Luca and his entire Team have in the circumstances, the world would be a far, far better place.
Even though I have not been to Italy this year due to Covid, the experience I have had overall with Summer in Italy has been amazing, culminating in what I can only describe as an amazing act of unadulterated altruism, and I am delighted to know that such “good” people exist in this day and age. If your intention is to plan a rental holiday in Italy, I can say - hand on heart - that there is only one choice in my opinion, and that is, Luca and Summer in Italy, all of whom are entirely honourable and dependable people.
A presto, Italia... 😊
2. august 2020
Uopfordret anmeldelse
OUTSTANDING customer service!
We were so sad to have to move our trip to the Amalfi Coast to next summer 2021 because of COVID. However, the staff at Summer in Italy and in particular, Luca, were outstanding in all aspects of customer service. Luca answered all of our questions and was extremely helpful with travel plans...and then was super responsive and flexible when we ended up having to move the trip to next summer. The pandemic has been so hard for the hospitality industry and we appreciate Summer in Italy's flexibility! Wonderful staff:)
9. juli 2020
Uopfordret anmeldelse
Crisis doesn't create character, it reveals it! Highly recommend Summer in Italy
Excellent experience with Summer In Italy from planning to cancelling due to Covid-19. While planning, I emailed and called Summer in Italy several times while deciding on the perfect apartment to rent for my family of 5. The staff was patient and very helpful with details about the apartment, polices and the neighborhood. The website is very user-friendly and gives you a lot of travel information about Italy in general and your destination city.
While waiting for our April trip to happen, the world was struck by Covid-19 and my travel plans had to be postponed. Promptly and without question, I was emailed a voucher for a future stay within 3 years. I was in disbelief that a small company would go above and beyond their own refund policy since clients are advised to purchased travel insurance and the no-refund policy is plainly stated before and at the time of booking. The way in which my cancelled reservation was handled, prompts me to highly recommend this company to anyone considering Italy travel. The owner, Lucca, personally wrote to me, further adding to how impressed I am with Summer In Italy's compassion during their own crisis. My family and I will definitely visit Italy as soon as we are able, and I will look no further than Summer In Italy for a perfect Italian appartamento!
3. maj 2020
Uopfordret anmeldelse
My every concern put to rest.
I currently have a villa reserved for June, and Luca is going above and beyond to help us with the reservation. Of course no one knows the outcome of this horrible virus, but Summer in Italy is doing all I can expect them to at this time to work with me and my family. This is the time for everyone on the globe to join together, and find the best solutions for everyone. Everyone that I have talked with, and discussed our reservations, and solutions for what is best for all of us has been very accommodating, open to changes, and truly seems concerned with helping us. I don’t think I would have gotten this friendly and concerned response from many other travel services. Thank you Luca, and everyone at Summer in Italy. I hope we see you soon! Ciao! 🧡
6. april 2020
Uopfordret anmeldelse
BEWARE DO NOT USE
BEWARE! Do not use!! I have been travelling to the Amalfi Coast for 10 years and have NEVER experienced anything like this than what I did with Summer In Italy. I had accommodation booked through this company for Aug 6-26 in Positano. Given the state of affairs and not being able to leave my country Australia (We have been advised by our government that we are to cancel all our plans) due to COVID this organisation refuse to provide me a refund of the $1400 deposit i left, wanting to issue me with a voucher. I have spoken to ever single one of my friends in Positano and Praiano who are also in the travel industry who have confirmed that this is COMPLETELY ILLEGAL! Luca has refused to call me even though I have asked him 3 times, he called my friend instead when I has ASKED HIM TO CONTACT MYSELF. They refuse to provide me a refund of money that I have paid and ......told me the voucher is "A Gift" from them. A gift ahahhaha what for taking my money, thats so generous!! Grazie!! I have spoken with a lawyer, please beware this is completely unethical given the circumstances and with MORE THAN ENOUGH notice anyway given my date. I can recommend so many other locals to do business with please email me at az_besim@yahoodotcomdotau
29. marts 2020
Uopfordret anmeldelse
Besvarelse fra Summer In Italy
Dear Az,
thank you for being in touch here with your kind note. I am sorry if I you missed a direct interaction over the phone. Our phone number is, of course, available for anyone to call. It was a pleasure to speak to your friend twice, and I regret that you never took the time to give me a call, although, obviously, we have been personally in touch every day for days, as the difference in our time zones allowed me to start every morning trying to assist you and to make sure you would be able to enjoy your stay without losing a penny of what you had paid.
As you know, Az, on November 15th you rented a holiday home for a stay in August. We don't know if you will be able to travel on not in August, which is 5 months from now, but it doesn't matter, does it? What matters is that you are, at this moment, afraid to travel in August, and that we want to help you.
Before you booked, back in November, you asked to be allowed to pay only a small deposit for your 20-night stay, 728.50 euro, to be exact. I informed you that we could arrange that for you, but that the deposit would have been non-refundable. You agreed, and entered into a contract.
Then you decided to cancel you contract, even if your stay is 5 months from now, and, again, I can understand. I told you "Hey, Az, look, you have a contract with a non-refundable deposit, I am sorry, I am not in the position of processing a refund, but I will send you a credit voucher, so that you can apply your deposit to a future reservation. No need to give me the dates right now, let's wait for things to calm down. You voucher will be valid for the next three years, and since you come to Positano every summer you will have plenty of opportunities to use it. Also, Az, don't worry about paying the balance now, that goes without saying."
Az, we are doing this for 100s of travelers who had non-refundable contracts. All of them, except 3, at this time, have written back saying "thank you". A lot of travelers contacted us saying how sorry they were for Italy, how sorry they were for cancelling, understanding that they were backing out of a contract, and wishing us the best for the future. I will let you imagine their surprise and gratitude when they found that we were able to help them move their stay at a future time without penalties!
Still, I am very sorry for the three travelers who felt we haven't been good enough for them. As every company on Earth in these unprecedented times, we are facing difficult choices, and have limited options. At this time, our priority is to guarantee that travelers who were supposed to stay at one of our holiday homes will be able to enjoy their stay at a time when they will be able to travel.
Before I go, Az, I need to draw your attention on a statement you made. How is illegal to offer you a voucher when, according to the contract you entered into, you are not supposed to receive anything at all? I tried to explain this in our private correspondence in every possible way, and I am sorry if I wasn't successful. Happy to keep trying , and, hopefully, to welcome you whenever you will be ready to take your trip.
Do not book with this company for cancellation reasons
I have had the most difficult time canceling my reservation in Positano with Summers in Italy. Every other company, tour, hotel, airlines, train, etc. has fully refunded monies due to the pandemic which inhibits travel between our countries and is a global, certified pandemic. This makes our contract null and void. DO NOT book with this company. They offered a ridiculous credit for future use which we cannot use.
24. marts 2020
Uopfordret anmeldelse
Besvarelse fra Summer In Italy
Dear Toby,
I very much regret to hear that we have not met your expectations. I know that we have corresponded privately, but I would like to take this opportunity to explain to other travelers how we are trying to help, and to apologize to you for not being able to address your particular needs.
As you know, you have placed a non-refundable reservation for the summer, which you are cancelling months in advance as you are disinclined to travel at this time. We respect your decision, although it is not confirmed that at the time of your visit there will be any restriction in place. We assisted you by doing the following:
1 - we are not charging you the balance for your reservation, 75% of the total, which would be otherwise due as you chose to place a non-refundable reservation; that's so obvious that is barely worth mentioning, but someone who might not be familiar with your situation might think that we are grabbing your money in exchange for nothing. No way, Toby, that's not us. Maybe it would have been fair to let people know that you are not being charged for your reservation.
2 - we are offering you travel credit to reschedule your holiday at a future time of your choice, in 2020, 2021, 2022, 2023, or even later, if requested. I am sorry if you feel that the credit is "ridiculous", but it is exactly for the amount of 207 euro that we have received from you. There is no penalty, no catch. That's just what many other companies, including airlines, are doing for travelers who are afraid to travel.
As other travelers with non-refundable travel plans may know (and, on a personal note, that includes myself), not even paid travel insurance offers that level of protection. Disinclination to travel is generally not covered, and travelers are subject to the cancellation policies of the individual providers.
We have worked with you beyond the policy, by voluntarily renouncing the 75% balance payment and by providing credit for the 25% deposit paid. That's the best we are able to do, and this is what we are doing at this time for ALL of our clients, regardless of when they have booked or when they are travelling.
I apologize, again, if that was not good enough for you. I hope you will be able to plan this trip again in the years to come, and we will be here for you, with no hard feelings, to help you with your reservation and, hopefully, to show you that Italy still is that beautiful place that you planned to visit before fate decided to reclaim a few months of our lives.
I asked to cancel my vacation because…
I asked to cancel my vacation because of the pandemic of Coronavirus and I was told I could cancel but they would not refund my deposit and there was nothing more they would do. I explained how I wouldn't be comfortable going to Italy anymore and yet Luca the owner advised me there was nothing he would do. In a time like this, Customer service means everything and no o e should be denied a refund because they are uncomfortable with traveling. Horrible company.
19. marts 2020
Uopfordret anmeldelse
Besvarelse fra Summer In Italy
Hello, and thank you very much for your feedback. Unfortunately, you are providing it anonymously, so that we don't have a way to confirm your identity and provide specific details.
Regardless, saying that there is nothing we would do is simply not true. We are providing all of our guests with credit to reschedule their stays at any future time, or with refunds according to the cancellation policy, as well as with cancellation invoices that they can use to make claims to their travel insurances.
We are doing this even for those travelers who are supposed to visit Italy months from now, when the pandemic is supposed to be over, because we realize that there are travelers who are just too scared to even think of leaving their homes, even months from now. After all, you know, people are hoarding supermarkets and buying guns, which is totally irrational, if not dangerous. We don't discuss, we just help.
We are sorry if we have not been able to make everyone happy. We are trying. As a reputable company, we feel that it is our duty to offer an opportunity to all of our clients to enjoy their stay at a time when they are comfortable traveling. No one is losing their deposit, no one is being charged a balance if they don't feel like they will be able to travel.
We are told that not even travel insurances are providing the level of service that we are offering at this time. That might be true, or not, but we would like to wholeheartedly thank all of our clients, and friends, for their support in this difficult moment, not only for Italy, but for the entire world.
Stay safe, be healthy, and, even before that, make sure no one is left behind.
Top service!
12. marts 2020
Uopfordret anmeldelse
Summer in Italy responded to all my…
Summer in Italy responded to all my questions ASAP. They even extended to help with tours. Very easy booking. Five Stars
Thank you,
Charlie Concepcion
10. februar 2020
Uopfordret anmeldelse
These guys are the real deal
These guys are the real deal. They correspond with you every step of the way. They also respond to any questions or requests immediately.
8. februar 2020
Uopfordret anmeldelse
Efficient service
Its always difficult to find somewhere to accommodate a large party with questions to ask. This company do a very efficient and helpful live chat. Luca was the agent who was there and helped through the whole process. He found the place knowing my budget. Fantastic service. 5 star. We cannot wait to go.
7. februar 2020
Uopfordret anmeldelse
Our vacation is 5 months away
Our vacation is 5 months away, and I'm already excited about how great our host has been!
3. februar 2020
Uopfordret anmeldelse
Easy booking and friendly reception…
Easy booking and friendly reception over email. Looking forward to spend holiday in Tuscany summer 2020 //Thomas in Sweden
31. januar 2020
Uopfordret anmeldelse
Very easy to book and very responsive…
Very easy to book and very responsive to any questions or concerns.
31. januar 2020
Uopfordret anmeldelse
Booking Experience-Summer in Italy
I just booked a home in Positano, Italy through Summer in Italy. The response time was excellent and communication has also been excellent so far. Looking forward to our trip in July 2020!
30. januar 2020
Uopfordret anmeldelse
Solid service, very helpful and responsive
I’ve been very impressed so far with the responsiveness of the staff at Summer in Italy. They have replied to my messages within hours, and provided excellent information.
28. januar 2020
Uopfordret anmeldelse
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