Strictly Education Anmeldelser 13

Terrible! I was employed at a school and opted out of the LGPS however this did not happen and I paid contributions. I have contacted Strictly Education numerous times to no avail and I have also been in contact with Equiniti who deal with the pensions SE replied to one of their queries and I was refunded some money to be then told there was an overpayment. I am still waiting for another refund and after numerous emails to Equiniti, Strictly Education have not responded to them
nor myself. I left the school last June ! I need this money and it doesn’t look like I’m getting it anytime soon as SE will no longer be dealing with payroll. Equiniti are no better either !

I have tried calling for weeks about my pension as thousands is missing from my teachers pension. No replies, no one phoning back or returning email. I will have to take legal
action as it’s stealing. Disgusting company

Pension Contributions issue been ongoing since Nov 23. Had an amazing Pension handler prior, they left and it's been a nightmare ever since.
They're closing down their payroll service at the end of March, which means those who currently use them will have lots of unanswered questions as they are delaying responding to queries tactically.

Really do not recommend for payroll and pension services for your school. We have been with them a long time and they have got progressively worse over the years. The last year has been truly awful. They don't complete the pensions information requested by the local authority when staff leave or join, their year-end reports are a mess and not worth them even producing. They do not respond to emails or phone calls, they do not even respond to tickets raised on their own system!! The pensions team are a complete nightmare and ignore you so issues get left.
The payroll team are also useless. Often ignoring amendments required for payroll and then taking months to sort it out. There doesnt seem to be any sense of urgency when they mess up someones pay through their error. The payroll system is awful to use. I have submitted three complaints between November 2023 and October 2024 and have not had a response to any of them.
Cannot wait to change providers in April.

If only SE would answer e-mails, I have chased information from them for three weeks still do not have the answer. I have entered information on to the portal three weeks ago this has still not been implemented, so that means you miss the cut off date for payroll and have to wait another month for any update. Can not wait to change payroll providers

EVERY time I have password and username issues which take forever to resolve. On the verge of leaving my job so I never have to deal with this inept system again.

Have been waiting 5 months for them to fill in my pension form. Have telephoned and emailed numerous times but had no response. Appalling service

Do NOT use this company for payroll. I have a payslip from them showing money being paid into a Prudential AVC but the Pru say they have never received the money. The money has now been missing (stolen by this company) for over 6 months even though they have been notified of the error!

Horrific only giving one star as no stars is not an option. Pension contributions have been missing since they took over our schools payroll, in spite of numerous complaints thousands of pounds in contributions are missing still. Their HR department are even worse misadvising our school and then leaving management with egg on their faces when realising their advice was wrong. Any schools using this awful company need urge staff to check pension contributions as money is going missing.

A very poor service. Does not respond to emails and I have been waiting over 3 months for them to provide my employer with the appropriate reports so that they can be update contributions for pension.

Schools should not use them for payroll. Nightmare to work with.

Sloppy payroll department. They switched over to a new system recently and it's awful. I've had missing information on a payslip and the following payslip I'm still chasing nearly a month later to when I should have received it. I was sent what should have been the payslip after numerous emails to their team, only to find out it was the wrong payslip. Really needs some improvement I'm afraid.

My payroll was through Strictly Education as a teacher in a local school. When I left the job and ask for P45 they said we have sent via email which may have came in Junk but I didn't notice and despite chasing many times they have not sent it. Really backwards and slow, perhaps their system needs upgrade so that they can forward that email again or system might be ok but Payroll team is not capable, they should stop saving money on postage and send a physical copy. Really nuisance.