Streamline Anmeldelser 

Didn’t turn up despite me booking well in advance and confirming earlier today that my wheelchair taxi was booked at 1:30 to take me to a hospital appointment. When I rang after waiting 15 minutes after the time it was booked I was told they were busy and they would be 45 minutes late. That would have made me late for my appointment. So I had to leave it and rearrange a long awaited appointment. No one bothered to let me know they were going to be late. If they had, I could have made alternative arrangements. Very very poor service for disabled users. Don’t take the booking unless you can honour it.

Absolutely shocking service. I've spend hundreds of pounds using this firm in the past couple of years but they are no longer able to guarantee a car at the time you book for. Ordered a car for 11:50am to take me to a ferry booking. I called at 11:55am and was told it would be 20 minutes .. Hoping Troon Cabs can get me there on time!

Usually great..but when i get told my drivers outside 10 mins prior....wait outside for 10 mins...come in call them to be told theyre 2mins away...
Then call again after 5 mins...for them to have the audacity to tell me the driver arrived and i missed it!!@?@?@ would love to know when i missed it.
They're excuse was its busy cos of bank holiday. I work a bar...i get it...but im a young female who got catcalled over the road cos they had me waiting out in the cold for 10 mins...then i was the issue.
I cancelled my booking and suggest if its a weekend or bank holiday i wouldnt bother unless you want to be gaslit into believing a taxi miraculously escaped your view on an empty one way road? Ridiculous. United came within 2 mins and also waited whilst i locked the front door for the 3rd time in the past half hour.

Terrible taxi firm. Do not use them. We booked a taxi at 22. 50. It never showed up. Phoned the firm and were assured it was on its way. Eventually arrived at 23.35. I will not recommend to anyone.

May I say how fantastic the service was from streamline taxis when ordering a wheelchair taxi to visit the hospital with my 88 year old mother whose husband was on palliative care at st James hospital. They were courteous on time and wonderfully friendly even to the point when after not long leaving the hospital we had to go back as we got a phone call to say that mums husband was deteriorating fast. There was no questions asked and the driver turned round and took us back. The office was efficient and understanding.

Thank you so much for everything

Linda

Terrible app and service!
Via the app I pre booked a taxi at 1pm to pick up my wife at 3.35pm in order to collect my child From preschool. 2 minutes before the taxi was meant to arrive I received a message saying my booking had been cancelled.
After calling streamline York office the lady I spoke with said “we don’t have any cars and this is why you should have phoned and booked instead of using the app”. Even though the app confirmed the booking.
I was also told,after airing my frustrations for such a late cancellation with no earlier communication, that if I wanted to complain then I would have to complain about the app!
This IS streamline York’s app!!!

Horrendous service that left my wife stranded and my toddler wondering why her mummy hadn’t picked her up!

I sorted the collection of my daughter but no thanks to this company, their shoddy app and abysmal customer service.

I received a phone call on Monday 4th December from Streamline in Kirkwall, to say that they had a parcel of meat for me and what did I want them to do with it? I asked them to send the parcel to the outer isles depot. I was told the parcel had arrived on Friday 1st December and too late to be sent to JBT so had remained in their warehouse all weekend. I asked why it had not been kept in refrigerated conditions and was told they do not have that facility. I eventually received a parcel of stinking out of date meat on 6th December. Had someone thought to have taken the parcel to JBT over the weekend I would have received the parcel on 4th December and may have been able to salvage some of the contents.

The parcel was a surprise present from my friend in Cornwall. Sadly her nice kind thoughts were ruined.

Easily organised an on line payment whilst waiting on taxi as I had no cash on me , having gotten to the hospital in ambulance with my client who was then kept in overnight ! Taxi clean comfortable and only took 5 mins to get there and sent a text to let me know ! Driver polite and helpful ! Will be using these taxis again ! Ps the price was good too

So poor customer service,

Non of the staffs willing to deal single issue.
Transfering in to one another.

So bad customer service I ever had.

Jonathan
Director
ELECTRONICS-PRO LTD.