Streamline Anmeldelser 

My friend ordered a taxi from my house to get home. He paid the fair (which was already more expensive than normal) up front via invoice. Having waited for 30 mins when originally told 20 minutes, my friend tracked the car on the app and seen it was still in Irvine. When he phoned them, they said he cancelled the car and would need to pay again upfront. He never cancelled the fiest taxi and now Streamline are refusing to refund the first payment. Having phoned today he reiterated he never cancelled the taxi it must be an issue with thier app he was told by staff "stupid drunk people do stupid things". Absolute bunch of unprofessional pirates and neither me or any of my friends or families will be using this firm again. Avoid.

I got a taxi early on the Wednesday morning, should have been about £4 but the lady driver kinda zig zagged through the streets on the way into town, adding 70p to the journey. So she forewent her tip.

Another driver charged me £5.90 on the Friday for a similar length of trip because of a lack of communication between him and the office.

Having downloaded the app, I discovered that their email address doesn't even work so I'll be boycotting them in future, clearly they care nothing for customer support.

Worst taxi company in the world left us at a layby claiming they couldn't stop we where stuck for 8 hours at night because they wouldn't show up very rude on the phone also wish I could give them minus 10 stars

Absolutely rubbish service waited three quarters of an hour for taxi for 5 people. Taxi for four turned up. Will not use this company again.
Disgruntled customer

For a large company who probably have a monopoly in the area can't provide a taxi at 5 on a Sunday morning. I have spent a lot of money on them this summer getting them to take me on my fishing trips and always give a tip, I suspect they had taxis but no driver could be bothered picking me up. Very poor service, considering as I said, the size of the company.

Got a taxi from bournemouth airport to bearcross said £24.95 on screen, then went to pay by card and taxi driver said oh that will be 29.95 as have to add on a fiver for Apple Pay? So went in got cash, then he said it’s still £29.95 as have to add on £5 for airport parking, I’m 3 miles from airport will never use them again absolute rip off, book your own

Was called after paying my fare online and was told that I had stole the drivers card machine. I said to the driver my fare was paid online and that I hadn’t touched the card machine. He proceeded to argue with me over the phone call so I hung up. 2mins later he phoned back to apologise because he had miss placed it. That’s what you call customer service 👍😂

horrible experience with nasty white male driver in cab 1 who was listening to GBNews while coming home from 15hours trauma in A&E. No customer service, sensitivity to distress. I will never use streamline again. This man shouldn't be allowed to pick people up from a hospital.

Today my niece's wedding at Bootham registry office. Your amazing taxi driver picked myself,neice and mum from Armana house care home with wheelchair. So polite, took us down in taxi in the little alley way to make it easier for us to access the room where we needed to be. It started to rain and absolutely helped with umbrella to keep mum and me dry. So kind thank you

I would have until today given 5 stars but I was let down one hour before my booking. I had booked a taxi for 2 journeys for my father in law about 4 weeks ago thinking that a wheelchair access taxi would be an easier option for him. One hour before pick up the 2 journeys were cancelled by streamline. When I called they advised they did not have an accessible taxi in my area. Why has it taken a month to let me know? If they had shown a little curtesay and let me know when I booked it would have given me time to book elsewhere

Tbf reception couldn't find address. However before I could give an explanation they just hang up. Overall after much calling around unfortunately this crew were my only option. Very very expensive and overall scored very rude. I'm not in the habit of leaving reviews but if you're going to quote £21 then charge £34 for 7 miles that deserves 1 ⭐!! Are you going to leave a tip? Sorry no!!!!

This is a excellent cab service qe called to get our elderly father home from the hospital when we were out of town this nice man went there placed our father into his van put his seat belt on took him home talked to us on the phone made our father laugh also encouraging him he'll get better took him into our home and left our father was so happy about his talk with the driver he started walking again telling us he's a fighter we thank you for this godsend the guardian angel sent to our father words cannot express our gratitude your our number one company.

Pre booked a taxi one morning a week for the past 3 weeks to get me to work. Pre booked the day before each time, for around 8am the next morning. For the past 3 weeks no taxi has arrived, it gets to the booking time without a taxi even being dispatched. Over the past few times I’ve had to cancel and get an Uber, get lifts from other people, or arrive to work considerably late. How a taxi booked for 8:15 doesn’t even set off until 8:37 is questionable. I would understand if they were last minute bookings but you’d think with 12+ hours notice you'd be able to get a taxi to someone on time. Don’t book unless you have a 2 hour window to get where you need to be, it’s worth the extra money to go with any other company, for piece of mind someone will actually turn up.

Booked tax yesterday to go to Bmouth hospital . Taxi Arrived 10 mins earlier than booked making me rush to finish getting ready to go to hospital for operation . Charged me more than was quoted over the phone and insisted on giving him my only cash £20 plus taking rest on a card. a dropped me off further away from entrance leaving me to walk with suitcase in pouring rain even though he could see i was Disabled and told him i was going in for foot operation. Then had the cheek to give me his card for his office . i wont be booking them again .

Shocking service!! Left standing in the pouring rain for almost 30 minutes after booked time on New Years Eve. Repeatedly told by the office ‘he’ll be there in a couple of minutes’ Driver eventually called from a number withheld, leaving a voicemail that just said your taxi is here’ …. It wasn’t and I had no way to call the driver back! When trying to contact the office the auto message said the driver was unable to locate us, despite us being exactly where the pick up was. Luckily the driver turned up for another booking and thanks to the taxi dispatched text I’d had 20 minutes before I had the registration of the taxi I was expecting. He had the nerve to say he’d been trying to contact me and I was the third not to turn up!!!!! by this time I’d called the office 3 times trying to locate the very late taxi. If his previous 2 fairs hadn’t turned up surely he should have been with us earlier as he’d not transported anyone from those 2 no shows. Just lying to cover shoddy service. Avoid this taxi company.

Booked them twice on New Year’s Eve, always a crazy time, but were on time and with courteous drivers.

Our 84 year old mum needed a taxi from her care home in Norden to my sisters for Christmas day.
What fantastic service they have vehicles to cater for mum to get in with her mobility with wheelchair and walker as well.
When she,arrived at her destination the lovely man even pushed mum right up to the door as he could see my sister struggling. Thank you so so much for your fantastic service you made my mums day and ours a good one and precious memories made.
It will be nice to use your sevice again for mum when we need it and not worry. Once again thank you guys.

Booked a taxi online for my dad who's in a wheelchair for his Xmas day out. Had 2 emails confirming the journey along with a job number to go and to return. Didn't show up on time so called to see where it was and was told it had been cancelled!! Under no circumstances was I informed of this and was told they didn't have a wheelchair access taxi available. Meaning that my dad, who doesn't get out very often and this was his first day out in 6 months, didn't get out that day to meet all his family who were waiting for him at a restaurant. Absolutely shocking service and no empathy at all was given by the call handler who was dealing with this. Will never use this company again!!

VO74GUH, driver named James made very rude, racist and sexist comments while refusing to drive me and my friend home saying “it wasn’t payed for” even though it was fully payed for. He then realised we had payed for the ride home and decided to drive 5 minutes past my house, even though I told him to stop and let us out multiple times.

It’s not often I’ll give a negative review as for the most part I understand that things can go wrong however, it’s clear that streamline have zero customer care.

I’d booked and prepaid for a 7 seater to arrive at 0015. No taxi arrived, when I called to get an update I was met with abuse from Jamie. I can live with the taxi being late. I called so that I could manage expectations & make arrangements to keep warm as we had children with us but Jamie in his top customer care skills brought into question my parenting skills by stating ‘I don’t know why anyone would have kids out at this time of night’ well Jamie, I was at a family event & booked & prepaid for a taxi to arrive at 0015 as that’s when the party ended. Had I wanted it to arive at 0035 I would’ve booked it for then. This shouldn’t have been a surprise as I booked it 12 hours beforehand.

The driver that arrived was spot on & I can’t fault him. I always tip but Jamie’s attitude left a bitter taste so sadly I couldn’t bring myself to part with anymore money to this company.