great staff, excellent service, quick and efficient with the jobs, then valeted, what else could i ask for highly recommend this dealership, there are 5 closer dealerships to me but i use this one du... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Laura was very friendly and professional. Kept me informed throughout my time in the service centre. She explained the costs to me and went through the health check. Outstanding service from my initia... Se mere
Virksomheden har svaret
I have worked with Simon Clark @ Nottingham service department now for a few years and think he's great at what he does, works with me, with my schedule and also helps keep my car ahead of programme.... Se mere
Virksomheden har svaret
I took our Defender in for it's first scheduled service. The work was done whilst I waited and the staff were all excellent, offering me drinks several times. The service was completed sooner than I e... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Skrevet af virksomheden
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Kontaktoplysninger
Enterprise Way, Nottingham, NG2 1EN, Nottingham, England, Storbritannien
- 0115 957 8000
3,9
God
399 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
When staff begrudgingly when asked to…
When staff begrudgingly when asked to quote after paying investigation price of £204 to do the work resorts to writing price by hand on the customer request form rather than providing a professional quote on corporate graded paperwork.
5. november 2024
Besvarelse fra Stratstone - Land Rover Nottingham
Hi,
We understand your frustration with the experience you had.
We strive to provide our customers with professional and courteous service.
We will take your feedback into consideration as we continue to improve our processes.
Stratstone Customer Services
Besvarelse fra Stratstone - Land Rover Nottingham
Hi Jacqueline,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
Amazing!
Amazing!! excellent customer service ( steve from nottingham branch) polite staff, well organised, no waiting around, and they cleaned my car a treat afterwards! Thank you so much x
11. april 2024
Besvarelse fra Stratstone - Land Rover Nottingham
Hello Kim,
Thank you for your kind words about Steve!
We are delighted to hear you had a positive experience and that our staff were helpful and friendly.
Stratstone Customer Services
Another great service
Another great service, car collected and returned in top condition. Really helpful team and a pleasure to deal with.
28. oktober 2024
Besvarelse fra Stratstone - Land Rover Nottingham
Hi Stephen,
We're so happy to hear you had another great experience with our team.
We strive to provide excellent service and are delighted to know we exceeded your expectations.
Stratstone Customer Services
GOOD JOB
GOOD JOB
BIT OF DELAY IN GETTING PARTS BUT OVERALL VERY SATISFIED WITH RESULTS
CUSTOMER SERVICES ADVISOR SIMON WAS VERY HELPFUL , THANKYOU
30. oktober 2024
Besvarelse fra Stratstone - Land Rover Nottingham
Hi David,
We appreciate your feedback and are glad you're satisfied with the results.
We understand that delays can be frustrating, and we're always working to improve our parts delivery process.
We're also happy to hear that Simon provided excellent customer service.
Stratstone Customer Services
Besvarelse fra Stratstone - Land Rover Nottingham
Hi Carl,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
The hybrid version of the evoque is not fit for purpose for
Service staff unfriendly at the Nottingham site. Every expensive to have the car serviced. Fuel (petrol!) in the oil, which caused the hybrid setting not to work. Apparently this is a fault common to the evoque. It should be sorted by Range Rover. As is the cost of replacing the cleaning of the crankcase and replacing the oil. Bad overall experience.
23. oktober 2024
Besvarelse fra Stratstone - Land Rover Nottingham
Hi Harry,
We understand your frustration with the service you received at our Nottingham site.
We are sorry to hear about the issues you experienced with your car, including the fuel in the oil and the cost of repairs.
We strive to provide excellent customer service and are committed to addressing any concerns you may have, however if you believe this to be a manufacturer fault, we would recommend contacting them directly.
We appreciate you bringing this to our attention and will use your feedback to improve our service.
Stratstone Customer Services
I was made welcome from the second I…
I was made welcome from the second I walked in to the service centre.
18. oktober 2024
Besvarelse fra Stratstone - Land Rover Nottingham
Hi Neil,
Thank you for your kind words.
We're glad you had a positive experience.
Stratstone Customer Services
Besvarelse fra Stratstone - Land Rover Nottingham
Hi Barbara,
Thank you for your kind words.
We appreciate you taking the time to share your positive experience.
Stratstone Customer Services
Absolutely brilliant service.
21. oktober 2024
Besvarelse fra Stratstone - Land Rover Nottingham
Hi Barry,
Thank you for your five stars!
Stratstone Customer Services
From phone call booking to actual…
From phone call booking to actual service completion was all done quickly, efficiently and with a smile. I am genuinely impressed with Stratstone
Steve Tait was a great ambassador too.
19. oktober 2024
Besvarelse fra Stratstone - Land Rover Nottingham
Hello Kevin,
Thank you for your kind words.
We are delighted to hear you had a positive experience and that you were so well taken care of by Steve.
We'll be sure to pass your compliments along to Steve and the management team.
Stratstone Customer Services
Water ingress on my F Pace
Simon was efficient and courteous - kept me updated throughout the process - couldn't fault - a credit to your business
8. oktober 2024
Besvarelse fra Stratstone - Land Rover Nottingham
Hi Steve,
We're thrilled to hear about your positive experience.
It's wonderful to know that you were kept informed and felt well taken care of.
We appreciate your kind words about Simon.
Stratstone Customer Services
Besvarelse fra Stratstone - Land Rover Nottingham
Hi Darryl,
Thank you so much for leaving us this great review.
Have a lovely day!
Stratstone Customer Services
Much improved experience in terms of…
Much improved experience in terms of customer service.
10. oktober 2024
Besvarelse fra Stratstone - Land Rover Nottingham
Hi Maureen,
We're so glad to hear that your recent experience was much improved.
We strive to provide excellent customer service and appreciate your feedback.
Stratstone Customer Services
Very helpful and comforting experience
Very helpful and comforting experience, customer service was very helpful.
7. oktober 2024
Besvarelse fra Stratstone - Land Rover Nottingham
Hi Alan,
We appreciate you taking the time to share your positive experience.
We're glad you found our customer service helpful and comforting.
Stratstone Customer Services
Besvarelse fra Stratstone - Land Rover Nottingham
Hi James,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Stratstone Customer Services
I usually give a 5 star review
I usually give a 5 star review as the service department staff are absolutely brilliant. However on this occasion I went to collected my car (at 17.50) and found it to be filthy (hadn't been washed)! I complained to the service agent and he was mortified that it hadn't been cleaned. He showed me the progress form for my vehicle and it clearly showed that it had marked down as washed! Unfortunately it was too late for him to do anything about it as the workshop had now closed. He apologised and said that he would escalate this disappointing issue with his manager and come back to me. Once again, the service agent was great, but there was little more that he could do.
3. oktober 2024
Besvarelse fra Stratstone - Land Rover Nottingham
Hi Chris,
We appreciate you taking the time to share your experience.
We understand your disappointment that your vehicle wasn't cleaned as expected.
We strive to provide a positive experience for all our customers and we're sorry that this wasn't the case for you.
We'll use your feedback to reinforce our cleaning procedures and ensure this doesn't happen again.
Stratstone Customer Services
Great service as always
Great service as always, They always go the extra mile. Well Done
2. oktober 2024
Besvarelse fra Stratstone - Land Rover Nottingham
Hello Alan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Besvarelse fra Stratstone - Land Rover Nottingham
Hi,
Thank you for your kind words.
We appreciate your feedback.
Stratstone Customer Services
Thanks to Rosie for her excellent…
Thanks to Rosie for her excellent communication and service.
A pleasure.
1. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Stratstone - Land Rover Nottingham
Hi Simon,
Thank you for reviewing us!
Rosie will really appreciate you taking the time to do this.
We hope you have a great day!
Stratstone Customer Services
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.