Audi - Liverpool. Alex was fantastic and made the entire process of purchasing our Q3 smooth and straightforward! He was friendly, very knowledgeable of the car, the products and took time to explain... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Left a google review a few weeks ago, wont bore you with the details, but the level of service was a joke. Got a nice polite public reply (generic) off Audi customer services, thanks for your review i... Se mere
Virksomheden har svaret
Due to a mistake by the technician inputting the wrong mileage at last year's service/MoT every visit since had been fraught with problems. This was no exception. TBF the assistant kept me appraised o... Se mere
Virksomheden har svaret
Had to leave my car for mot today when we went to pick it up due to a technical problem they hadn't been able to start mot. I spoke to service manager Alan who couldn't have done enough for us arran... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Skrevet af virksomheden
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Kontaktoplysninger
41 Sandhills Lane, L5 9XN, Liverpool, Merseyside, Storbritannien
- 01518 080 793
3,8
God
82 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Such a lovely team at Audi Liverpool
Such a lovely team at Audi Liverpool, so welcoming and professional
27. januar 2025
Besvarelse fra Stratstone - Audi Liverpool
Hi Jackie,
We strive to provide exceptional customer service and appreciate your kind words.
Customer Services
Besvarelse fra Stratstone - Audi Liverpool
Hi Fiona,
We appreciate you taking the time to share your positive feedback.
We're glad to hear that you were kept informed throughout the process and that you're satisfied with the service you received.
Customer Services
I can't praise Audi Liverpool enough
I can't praise Audi Liverpool enough. The whole experience was excellent. From making a phone call to book my car in for a service to dealing with the service team. A special mention for Katie, she is very professional, helpful and friendly. She is a credit to Audi. Well done and keep up the great work.
I would highly recommend this dealership.
6. januar 2025
Besvarelse fra Stratstone - Audi Liverpool
Hi Gary,
Thank you for your kind words and for taking the time to share your positive experience.
We are thrilled to hear that you had such a great experience with our team, especially with Katie.
We are committed to providing excellent customer service and we are delighted to know that our efforts were appreciated.
Customer Services
Besvarelse fra Stratstone - Audi Liverpool
Hi Jiri,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
Besvarelse fra Stratstone - Audi Liverpool
Hello Cathy,
We are delighted to see such a positive review.
Have a great day
Customer Services
Friendly helpful staff
11. december 2024
Besvarelse fra Stratstone - Audi Liverpool
Hi Mr Longstaff,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
Besvarelse fra Stratstone - Audi Liverpool
Hi Jimmy,
We appreciate your kind words and are glad to hear you had a positive experience with our customer service.
Customer Services
Staff helpful and efficient as…
Staff helpful and efficient as mentioned in previous comments. Airbag recall check. Replacement not required so given complementary health check and wash and vacuum.
29. november 2024
Besvarelse fra Stratstone - Audi Liverpool
Hi,
We appreciate your kind words and are glad to hear that you had a positive experience with our staff.
We're committed to providing excellent customer service and are pleased that you were satisfied with the airbag recall check and the complimentary health check and wash and vacuum.
Customer Services
If it wasnt for Kate from Audi…
If it wasnt for Kate from Audi Liverpool going above and beyond whilst being ill to help solve a problem which was caused from the booking team 5 star customer service
18. oktober 2024
Besvarelse fra Stratstone - Audi Liverpool
Hi,
We appreciate you taking the time to share your experience.
It's wonderful to hear about the exceptional service you received from Kate.
We're glad she was able to help resolve the issue and provide you with a positive experience.
Customer Services
Very good experience and polite and…
Very good experience and polite and helpful staff
13. november 2024
Besvarelse fra Stratstone - Audi Liverpool
Hi Christina,
Thank you for your kind words.
We appreciate you taking the time to share your positive experience.
Customer Services
Besvarelse fra Stratstone - Audi Liverpool
Hi Paul,
Thanks for the great rating!
We are always happy to help.
Customer Services
best dealership in town
What a great experience best dealership in Liverpool by far we went in to look at a new A3 and Alex was great he went the extra mile to make sure the process was smooth we have had experiences at other top quality car dealers in town but they don’t compare we will only ever return to Audi Liverpool for our next vehicle … everyone in the dealership makes you welcome . Brilliant service and a top quality car . Thank You
18. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Stratstone - Audi Liverpool
Hi Chris,
Thank you for taking the time to share your positive experience.
We are delighted to hear about the exceptional service you received from Alex and the team at Audi Liverpool.
It's wonderful to know that you were happy with every aspect of your experience, from the initial visit to the final purchase.
We appreciate your kind words and look forward to welcoming you back in the future.
Customer Services
Took car for a full service
Took car for a full service. Upon picking the car up there was a fresh deep stone chip on the bonnet. It was immediately pointed out and I was informed it would be sorted out. They took Photos of the damage and said they would fit me in with the body repair guys. Called numerous times since but they are waiting on the body repair guy and manager. I’ve heard nothing since. They were very concerned about customer positive feedback which would have been positive if it wasn’t for this outcome.
16. oktober 2024
Besvarelse fra Stratstone - Audi Liverpool
Hi Jasper,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Jenna/Emma were super helpful
Jenna/Emma were super helpful. Car was in and out in a couple of hours and came out super clean.
Really friendly staff, will definitely be returning again.
Thank you all!
15. oktober 2024
Besvarelse fra Stratstone - Audi Liverpool
Hello Amber,
Thank you for your kind words.
We are delighted to hear you had a positive experience and that Jenna and Emma were helpful and friendly.
Customer Services
I would like to take the opportunity to…
I would like to take the opportunity to express my gratitude to Simone. On every occasion that I have dealt with Simone she has always resolved any issues I have had. If it wasn't for her assistance it would have been unlikely I would of purchased an Audi from the Liverpool Dealership again. Simone always goes above and beyond and her customer service has been second to none. Simone is a real credit to the company and invaluable member of the team.
14. oktober 2024
Besvarelse fra Stratstone - Audi Liverpool
Hello Thomas,
We appreciate you taking the time to share your positive experience.
We are thrilled to hear about your interactions with Simone and how she went above and beyond to assist you.
We are committed to providing excellent customer service and it is wonderful to hear that Simone exemplifies this commitment.
Customer Services
the car dealership was excellent
the car dealership was excellent
Alex helped me through the process
30. september 2024
Besvarelse fra Stratstone - Audi Liverpool
Hi Linda,
We're so glad to hear you had a positive experience!
It's wonderful to know that Alex was able to provide you with excellent service.
Customer Services
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.