Stirling Ackroyd Estate Agents Anmeldelser 

I made an enquiry this morning and the gentleman, Ciaran, I spoke to was extremely helpful, polite and friendly! He has arranged to come out b value my flat and sorted out an appointment to take a look at another place we'd seen online.

Would give them zero stars if that was an option but need to tick at least 1 star to register a review. Appalling service & shocking treatment of customers. Really poor internal processes which they then make their customers problem. Zero accountability for their own internal errors. While they're after small amounts of money in the short term, (multiple small amounts add up to them), it will come to bite them eventually as folks will write honest reviews like this - reading reviews, sounds like I'm not the only disgruntled customer, doesn't surprise me. Shame they don't understand the saying "what goes around comes around"

Ciaran was very helpful in processing my viewing request.

Great assistance from Ciaran on a possible flat purchase. Super friendly and helpful.

STAY AWAY IF YOU COULD!!
This company is run by thieves. They were agents of the flat that I rented until Dec-2024. It has been more than 2.5 months since I vacated the flat and more than 1 month since the owner agreed to release the deposit but they still have not returned a single dime.
Worst thing is they don't even reply to any emails.

I have lived in multiple rented properties over 10+ countries before but never seen such unprofessional people anywhere.
A 10yr old could do a better job!!

My encounter with one of the letting advisors - Rubie is amazing. She makes you comfortable and guides you in all areas of the letting process. She also explained all the process in details. I must say Rubie is good at your job and Stirling Ackroyd is a good letting agency. Thumps up for them. Thank you

If I could give zero stars I would. I've had the worst possible experience with this branch from any letting agency. Absolute bunch of con-artists. They will take your money and do absolutely NO work in return. ZERO!!
No professionalism, non-existent communication, work-shy, money hungry. Since tenants are no longer able to be charge letting fees, SA have taken it upon themselves to leech money off landlords by any means necessary. Their T&Cs are a crime against humanity!!
DO NOT do business with these scammers. Do yourselves a favour and take your business elsewhere, and thank me later!

I recently had the pleasure of working with Stirling Ackroyd for a valuation. I can confidently express that the service exceeded all expectations. The entire process was handled with professionalism, efficiency and attention to detail.

The team of valuers is highly knowledgeable and really understand the market which is essential.

Stirling Ackroyd also excels at customer service. They were accommodating at short notice, understanding the urgency of my request and delivering the valuation within a remarkably efficient timeframe. The entire experience was smooth.

I highly recommend Stirling Ackroyd Valuers to anyone seeking a reliable, knowledgeable, detailed and customer-focused valuation service. I will certainly be using them again in the future.

I had a terrible experience with Stirling Ackroyd’s property management service. I hired them to find tenants and manage my property for a fee of 10% + VAT of the rent.
The tenants Stirling Ackroyd vetted turned out to be very problematic from the start and stopped paying rent. This forced me to initiate eviction proceedings. By the time the bailiffs removed them, my total losses had reached approximately £32,000.
The court awarded me a money order, including the tenants' deposit. However, Stirling Ackroyd deducted their full management fees, even for the months when I received no rent.
Naturally, I am very frustrated with the estate agent for two main reasons:

a) They failed to properly vet the tenants. While one could argue this isn’t entirely their fault, in hindsight, I can point to several things they neglected in their rush to rent out the property.

b) Despite my significant financial losses, they still charged management fees for months when no rent was paid.

I would avoid them at any cost.

I spoke to Ciaran on the phone this morning about a property and he was informative, professional and friendly. Definitely would recommend.

Ciaran was really helpful over the phone and via email (quick responses).

Georgia, a very friendly and professional real estate agent, has a comprehensive understanding of the local market. Known for being knowledgeable and easy to talk to, Georgia is an asset to any real estate transaction.

I spoke to Ciaran Gallagher re the sale of a flat which is part of a relative's estate. Although Ciaran was stepping in for his colleague looked into the case and was extremely helpful, efficient and informative.

By far and away the best element of our sale process. Outstanding communication, knowledgeable and supportive, every aspect of our sale was delivered.

Recently sold my house through Stirling Ackroyd. Mark (Englefield Green) and Ben (Egham) did a great job.
They use a professional photographer and put a lot of effort into getting to know the house. I really valued Mark's advice throughout the process.

The worst people to have a tenancy with, I have faced issues head on and had nothing but pain when they ignored my concerns. Ended up stuck in the worst tenancy ever where i feared for my safety

Spoke with Ciaran Gallagher today, very helpful and prompt

Excellent!!! I put my house up for sale on Saturday and it was sold on the following Tuesday! The Egham Branch guys are excellent. They were knowledgable, professional and were just simply great. I cannot recommend enough. If you’re looking for excellent service and some great salesmanship then these are your guys!! James and Ben are a real asset to the team.

Christopher was absolutely wonderful, polite, professional, and very knowledgeable about the property. He arranged the viewing quickly and made the whole experience smooth and enjoyable. Highly recommended!

Ciaran G. was extremely helpful over our initial phone conversation.
He answered all my questions and was quick to offer a range of options and viewing opportunities. Thank you!