Stirling Ackroyd Estate Agents Anmeldelser 

Really awful company. Katy and Melanie often lie to hide the fact they do as little possible.
Terrible experience on what should really be a straightforward let.
Obviously their manager doesn't care as long as the money rolls in. Avoid!!!

As an update to my previous review, we are now going through the end of tenancy process with SA. It is worse than I expected.. the checkout report took me several hours to check and fortunately I did as I found approximately 50 errors of issues that they mention, but are also clearly apparent in our check in report. When I informed them they ignored me and later proceeded to take a large amount out of my deposit for which most was for existing issues, or problems that were not our responsibility as per the tenancy agreement. Please please do not use them as it will take a great deal out of you.

If you are a student in London avoid. They would not give holding deposit back after agreeing terms they delayed us to the extend we had to go else where.

Having been initially impressed that within the space of five days from the property going live, a suitable tenant was found, (15th Aug)what has been extremely disappointing about Stirling Akroyd South Norwood, is that the wrong rent amount was paid to my account. This was an under payment of £571. When the error was identified and communicated to the accounts department on Tuesday 19 Aug, the matter was still unresolved on Friday 22 Aug, despite assurances being given that it was being sorted. I rang on Friday morning after allowing a grace period of three days. I rang and the phone was answered and I was then just left waiting, when I verified who I was. The payment I have been advised will not be made until 26th August.It means that having been paying my mortgage for the property for the previous months whilst the property was empty, I will for another month have to do the same. For me the mark of a true professional company, is not just a quick turnaround of finding suitable tenants, it is also about identifying and addressing matters PROMPTLY if there are errors made, as and when they arise. As a result, my view of this company, is that they have not demonstrated professionalism, or a sense of urgency and naturally this is disappointing and means that they would not be who I would recommend.

We had an excellent experience with Livia the property manager. She answered all our questions all the time . I can't recommend her highly enough. She was professional and committed to helping us.
Adama

It was an absolute pleasure working with Stirling Ackroyd Canary Wharf team. A special mention to our property manager, Rebecca Heslam, who has been professional, prompt, and extremely helpful throughout. She made everything smooth and stress-free, always quick to respond and supportive whenever needed. Couldn’t have asked for a better experience!

Absolutely awful experience with Stirling Ackroyd Guildford. I rented a flat in Farnborough through them, and it was a nightmare from start to finish. They clearly didn’t do any proper checks on the property before handing it over — within weeks I was dealing with severe mold, a leaking ceiling, a broken boiler in the middle of winter, and even a rodent infestation. The place was completely unfit to live in, yet they dragged their feet every step of the way when it came to sorting anything out.

Communication was terrible, promises were made and never kept, and I constantly had to chase them for updates. It honestly felt like they cared more about protecting the landlord than their tenant’s safety or wellbeing. I wouldn’t trust them with a garden shed, let alone somewhere to live.

If you value your health, sanity, and basic living conditions, avoid Stirling Ackroyd Guildford at all costs.

Hussain Achour - Streatham Branch
After discussing what kind of property I was looking for, price range, location & amenities nearby.
Hussain organised 3 viewings for me that matched just what I was looking for.
He sent all the information by email and confirmed meeting point and time by text.
Hussain was prompt, polite and knowledgeable. He drove me to the other 2 viewings.
He let me explore each of the three properties and asked if I had any questions.
He was really enthusiastic about his job and obviously enjoys it . Hussain was an excellent guide and I will be contacting him about arranging a second viewing of a property I particularly liked.
He was a very careful driver.

Went for a viewing and they weren't even there at the most confusing maze of a location, no one picked up our many calls, no one called us whatsoever. A waste of a lengthy trip. Horrible agency!

I recently had a residential valuation survey carried out on my property by Stirling Ackroyd for remortgage purposes. The appointment was originally cancelled at short notice due to a surveyor being unavailable and then I received a call to reinstate the appointment.

The surveyor went out but totally undervalued my house!! The valuation was so shocking that the house was valued higher 2 years ago. I don't think the surveyor had a clue or bothered looking at any compatarable properties in the area before submitting their valuation. Highly disappointing.

I had a great experience speaking with Ciaran — such a lovely, helpful guy! He was really professional and made the whole process easy. I really appreciated the excellent customer service. Thank you

They were super quick at getting back to me after leaving a message to requesting a viewing, Ellis was so friendly and super helpful.

Spoke to Ciaran. Nice bloke. Approachable.

Great, prompt service. Nathan was very helpful.

I met with Harris from the Hackney Office. Hands down was the best agent I have met in my whole search. He asked the right questions and was so helpful with additional information and advice. Super impressive guy and company

Had a viewing with Harris. He was professional. Met me at the station and walked me to the unit. Answered my follow up questions. Good experience.

Enquired for a property on Rightmove and about 10 minutes later I received a call from Ciaran and had a viewing booked straight away. Thank you Ciaran for the support!

Terrible experience with Stirling Ackroyd, particularly due to the poor management by our assigned agent, Dottie Wilson. Communication was consistently lacking — we had to chase her with multiple emails just to get basic responses, and even then, the replies were often vague or unhelpful. Throughout our tenancy, she offered little to no support, and never provided real solutions to the issues we raised. It always felt like she was acting entirely in the landlord’s interest, with no consideration for us as tenants. A very frustrating and disappointing experience — I strongly recommend avoiding this agency if possible.

Interested in buying and sent an inqiry via RightMove. I received a call within 24 hours and spoke with Ciaran. He was kind and efficient.

Super helpful and friendly!