Absolutely fantastic experience - we had exhausted all options with both our own builders (and a second building firm we tried just on the off chance!) trying to source a tile that we wanted with no l... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bought some roof windows from this company, but my client changed their mind the next on the type of window they wanted! because they had sent them out they charge me 25% of the original cost to send... Se mere
Virksomheden har svaret
I have bought quite a few loft windows from Sterlingbuild over the years, but a friend gave me a Fakro window and l just needed a flashing kit to make it work, l looked online, called to confirm l’d f... Se mere
Virksomheden har svaret
Spoke to a very knowledgeable guy called Jamie who discussed all the different options available to me. Arranged the delivery and kept me informed of dates etc. Also pointed out the Velux rewards s... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Leverandør af vinduer
- Leverandør af entreprenørudstyr
- Dørbutik
- Marked for byggematerialer
- Leverandør af PVC-vinduer
- Butik med tagmaterialer
Skrevet af virksomheden
Here at Sterlingbuild we specialise in daylighting homes through the supply of high-quality fenestration products and glazing systems. Now part of the JJ Roofing Supplies Group we continue to be committed to providing first class service along with the ease and convenance of being able to purchase through our network of nine branches throughout the South East. With the largest stock of roof windows and roofing materials we're confident we can supply your next project to anywhere in the UK. With a strong focus on home extensions and loft conversions, we are the largest independent retailer of roof windows in the UK and one of the country's largest VELUX stockists. Among the thousands of roof windows, rooflights and doors we sell, you’ll find industry leading brands such as Korniche, VELUX, RoofLITE+, FAKRO, Keylite, and many more. We cater for both pitched and flat roof new build and refurbishment projects by supplying all the necessary pieces you'll need to satisfy your home improvement needs, from flashing and blinds to bifold doors. To discuss any existing order please feel free to contact our award-winning customer support team at cs@sterlingbuild.co.uk or to place a new order, please contact us at sales@sterlingbuild.co.uk You can also place an order or chat with our team at www.sterlingbuild.co.uk Thank you for your preference!
Order With Confidence
Skrevet af virksomheden
- At Sterlingbuild we are committed to delivering the best customer service we can and providing as much value possible.
RoofLITE+ | Budget Friendly Without Compromising On Quality
Shop now from only £198!
RoofLITE+ pitched roof windows combine high quality design with a price suitable for most budgets.
Kontaktoplysninger
Unit 6a Riverside Industrial Estate, London Colney, Hertfordshire. , AL2 1DT, Hertfordshire, Storbritannien
- 0208 830 7000
- cs@sterlingbuild.co.uk
- www.sterlingbuild.co.uk
4,2
God
470 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 92 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent from Start to finish ordered…
Excellent from Start to finish ordered it on the Monday lunch it was delivered by Wednesday Lunch Brilliant The Sun Tunnel it’s self is great our builder said it was first rate and one of the better ones he had previously fitted
15. juni 2026
Besvarelse fra Sterlingbuild
Dear Ian,
Thank you for your fantastic 5-star review!
We're delighted to hear that your Sun Tunnel arrived so quickly and that you were pleased with the service from start to finish. It's especially great to hear your builder rated the product so highly.
We really appreciate you taking the time to share your experience and hope you enjoy the extra natural light.
Thank you for your custom!
I placed the order online.
I placed the order online.
I was contacted by phone the following day to confirm what I had ordered was correct. The item was with me the following day.
5. maj 2026
Besvarelse fra Sterlingbuild
Dear Hall
Thank you for your 5-stars!
We're delighted to hear your feedback and take great pride in your satisfaction.
Thank you for choosing Sterling Build.
Delivery on time
11. maj 2026
Besvarelse fra Sterlingbuild
Dear Ken
Thank you for your 5-stars!
We're delighted to hear your feedback and take great pride in your satisfaction.
Thank you for choosing SterlingBuild.
Besvarelse fra Sterlingbuild
Dear Mr Walker
Thank you for your 5-stars!
We're delighted to hear your feedback and take great pride in your satisfaction.
Thank you for choosing SterlingBuild.
Besvarelse fra Sterlingbuild
Dear Raymond
Thank you for your 5-stars!
We're delighted to hear your feedback and take great pride in your satisfaction.
Thank you for choosing SterlingBuild.
Zakari was great.
Zakari was great! I was confused about window sizes and he calmly sorted out my order, which all arrived perfectly.
Would definitely recommend Sterling Build. Helpful professional advice on all occasions that I’ve used them.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Sterlingbuild
Dear Kay,
Thank you for your wonderful review!
We are very happy to hear your feedback, Zak will be especially pleased to hear that his support made a difference.
We look forward to serving you again in future.
SterlingBuild
Besvarelse fra Sterlingbuild
Dear Paul
Thank you for your 5-stars!
We're delighted to have provided a great service and take great pride in your satisfaction.
Thank you for choosing SterlingBuild.
I bought a window with 1 to 2 days…
I bought a window with 1 to 2 days delivery, however it has been delayed - and I have still not received it. I am very disappointed
29. april 2026
Besvarelse fra Sterlingbuild
Dear Veronica,
Thank you for your feedback.
We are sorry to hear of your disappointment. We are currently in direct communication with both yourself and our supplier regarding your order and have provided an update on the revised dispatch and delivery timescales.
As advised, your window is scheduled for dispatch tomorrow (15/05/26), with delivery expected within 2–3 business days from dispatch.
We appreciate your patience and will continue to monitor this closely.
Please do not hesitate to get in touch should you require any further assistance.
Kind regards,
SterlingBuild
Besvarelse fra Sterlingbuild
Dear Craig,
Thank you for your 5-stars!
We are delighted to know that you're pleased with our service, and look forward to assisting you again.
Thank you for choosing SterlingBuild.
Excellent customer's service
21. april 2026
Besvarelse fra Sterlingbuild
Dear Ms Yael Stobezki,
Thank you for your wonderful review. We are very pleased to know that you are happy with our service.
Thank you for choosing Sterling Build.
Besvarelse fra Sterlingbuild
Dear Sharon
Thank you for your 5-stars!
We're delighted to have provided a great service and take great pride in your satisfaction.
Thank you for choosing SterlingBuild.
Bought some roof windows from this…
Bought some roof windows from this company, but my client changed their mind the next on the type of window they wanted! because they had sent them out they charge me 25% of the original cost to send them back even though I’m not even taken delivery of them, absolutely ridiculous, wouldn’t use again.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sterlingbuild
Dear Brian
We have requested further information to better understand what has happened and review this matter thoroughly.
Our returns policy is in place due to the handling and transportation costs once items have been dispatched, but we’d really like the opportunity to look into this further and see how we can help.
In the meantime, please contact our Customer Services team at customerservices@jjroofing.co.uk, and we’ll do our best to assist you.
Many thanks,
Helen Walsh
Jamie provided a lot of support on the…
Jamie provided a lot of support on the ordering and worked the quote to be the best I could obtain. He has also provided support following the purchase and assurances.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Sterlingbuild
Dear Matt
Thank you for your wonderful feedback. We’re delighted to hear that Jamie was able to provide you with excellent support throughout the ordering process and secure the best possible quote for you.
We truly appreciate your kind words and look forward to supporting you again in the future.
Many thanks,
Sterling Build
Delivery dates far in excess of those…
Delivery dates far in excess of those stated at time of order with zero updates as to status unless chased..
Frankly a very poor service...Will not use again.
25. marts 2026
Besvarelse fra Sterlingbuild
Dear Mr A
Thank you for taking the time to leave your feedback. We’re very sorry to hear that your experience did not meet expectations.
We aim to keep the lead times shown on our website as accurate as possible with the logistics environment continually changing. Unfortunately, the manufacturer of the items you've ordered experienced recent disruptions, which impacted delivery schedules as communicated to you via email, and we appreciate that delays can be frustrating, regardless.
Your comments have been noted and will be used to review how we can improve updates during periods of disruption.
If you would like to discuss your experience further, we would welcome the opportunity to do so directly and see if there is anything we can assist with.
Kind regards,
Sterling Build
Highly recommend
Great service. We were on a deadline and the company went above and beyond to make sure we got the window we needed on time. Our communication was all via email and very responsive. Helen who we dealt with was professional, friendly and efficient.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Sterlingbuild
Dear Bex,
Thank you for your kind review.
We are delighted to hear that your service was great, and we managed to help keep your project going smoothly. Helen will especially be pleased to know her support made a difference.
Thank you again, and we look forward to assisting you in the future.
Kind regards
SterlingBuild
Excellent👍
From the competitive price through checkout and onto delivery, I received great communication with updates on delivery etc, the products turned up on time and in mint condition. I would highly recommend
Regards
Michael
27. marts 2026
Besvarelse fra Sterlingbuild
Dear Michael
Thank you very much for your fantastic feedback!
We’re delighted to hear that you had a smooth experience from pricing and checkout through to delivery, and that our communication and updates met your expectations. It’s great to know your order arrived on time and in perfect condition.
We truly appreciate your recommendation and look forward to supporting you again in the future.
Kind regards
SterlingBuild
Estimated delivery time completely wrong
Ordered a roof window.
The website says estimated 2-3 working days delivery. Only after ordering it did I find out that it was actually 15-20 working days as they have to order it from the manufacturer and the manufacturer sends it.
I would expect an 'estimated' delivery time to be fairly close to the actual time - a few days, not a few weeks.
Their emailed receipt said 2-3 working days, and their website (3 weeks later) still says 2-3 working days even though this product is still not in stock.
Our new roof cannot be finished until this arrives. Had we known the accurate delivery time we would have chosen a different window.
The websites order status says 'shipped', but apparently this only means they have sent the order off to the manufacturer. Completely useless.
All the poor customer service people can say is 'sorry, this is the way the system is set up' or similar. They have been polite, but so far that's the only good thing I can say.
At least other suppliers of this product have the honesty to put the correct timescale on their websites.
Will update this when (if) the window eventually arrives.
Update: Dale in customer services was excellent, trying several times before he managed to get a despatch date from the manufacturer, and keeping me informed by email.
SterlingBuild have responded to my review below, but that reply does not address several of the points in my review.
They say they have updated the website with accurate lead times, but I'm still seeing the 2-3 days estimated delivery.
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sterlingbuild
Dear Penny,
Thank you for your feedback.
We are currently in direct communication with yourself and the manufacturer to facilitate the fastest delivery timeframe they can provide.
Regrettably, there are occasions where unforeseen circumstances outside of our control can impact delivery schedules. As advised via email to you today, your order is due to be dispatched on the 13th April, and we have updated the website lead time accordingly.
We work hard to keep lead times as accurate as possible across all ranges, despite the ongoing changes within the logistics and roofing industry.
Please be assured that we are actively monitoring the order and will continue to support you with updates where available until delivery is completed.
Kind regards
SterlingBuild
Absolutely fantastic experience
Absolutely fantastic experience - we had exhausted all options with both our own builders (and a second building firm we tried just on the off chance!) trying to source a tile that we wanted with no luck. (Rosemary Brindle 3/4 tile) Jamie sourced a batch, a few broke on the first attempt at delivery so he replaced them quickly and efficiently. Without contacting JJ Roofing I honestly believe we would not have been able to source what we needed. THANK YOU
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sterlingbuild
Hello Katie,
Thank you for taking the time to leave this wonderful 5‑star review.
We’re delighted to hear that you had such a positive experience with Jamie.
Having the chance to speak with a real person who genuinely cares makes a big difference and we’re so pleased that Jamie was able to offer that experience.
Your feedback means a lot to us, and we’ll be sure to pass along your kind words to Jamie and the wider team.
Thanks again for choosing Sterling Build.
This product was fitted by ourselves
This product was fitted by ourselves, only for the customer to complain and tell us they weren’t happy with how the product had been manufactured. We will now have to source another product and remove yours and install the new all at our cost. Not happy at all.
27. februar 2026
Besvarelse fra Sterlingbuild
Hi there,
We do not manufacture rooflights; we are a supplier. Any concerns relating to manufacturing quality must therefore be reviewed by the manufacturer directly.
You contacted us on Friday 6th March and we responded the same day. The reported issue was immediately forwarded to the manufacturer for assessment as advised, which is the correct process for any potential manufacturing concern. We are currently awaiting their response.
As the manufacturer is still reviewing the issue, it is not appropriate at this stage to assume responsibility for any replacement costs. We will continue to assist in resolving the issue once the manufacturer has completed their assessment.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.