Spoonflower Anmeldelser 1.555

عال بوده تو ایرانم

I used the calculator to figure out how much wallpaper I’d need and was told to order 7 rolls. I ordered 8 just in case we messed up in installation. When the paper arrived, it wasn’t a repeating pattern as I’d been made to believe from the website, but a drop down pattern, meaning that the 7 rolls I was told to order was not enough to cover the wall properly. What I would have needed was 10 rolls. When this was brought to the attention of customer service I was told that I should have used the calculator because it’s a useful tool in figuring out how much product to buy. I’d included in my email to the company that I used the calculator so it was wildly clear my email wasn’t actually read. When I pointed out that I did use the calculator I was then told that it’s just an estimate and I may still need to figure out whether I’d need more or less for my project. I’m sorry, but WHAT?! What’s the point of a calculator if I still need to guess whether I need more or less. The woman “helping” me couldn’t have been more useless. There was no apology for the misinformation, no acceptance of accountability in the fact that the website is misleading or that the calculator is pointless. Overall, disgusted with the customer service I received. Thankfully, the wallpaper is beautiful otherwise I’d truly have nothing good to say about this company. As it is, this experience has left me with not much good to say. You guys really need to do better and accept accountability for how poorly described your products are. And either stand behind your calculator or don’t, but the mixed messages I received about it are laughable.

The instructions on your wallpaper very clearly warn against cutting the paper, but I was told by your representative that I’d need to order longer rolls and cut the paper to fit properly with the pattern. Again, mixed messages and just absolutely useless “help”. When I pointed out that the instructions say not to cut but she was telling me to cut there was no acknowledgment from her about this contracting advice. You guys really need to get your information straight.

0/10 experience with your company. Maybe have someone look over allll of the inconsistencies because it’s truly unacceptable.

No details in the patterns claiming to be ‘drop down’ wallpapers and their ‘calculator’ does not take that into account when using it. When we reached out about not having enough wallpaper because their website didn’t give us the right number or instructions, they said it was our fault and didn’t apologize or offer to help. Told us to order more of their grotesquely priced wallpapers. Completely useless company would not recommend.

The Spoonflower site has not been working for customers in Singapore since - as far as we know - July. Essentially it works for a page or two, then shows an HTTP ERROR 429 message and you can't proceed to search, log in, purchase, anything.

While their service reps sometimes politely acknowledge this (other times no reply at all), nothing has been done, making it quite clear that they really don't care about customers in this part of the world at all. It is, by the way, not just us having this issue -- we have heard from others as well.

As longtime customers, we are incredibly disappointed. Their product quality is so-so at best, yet we still loyally continued purchasing from them for years, but now that this has happened, we get the message loud and clear and will not be returning.

* Reply to company's reply -- Seems to me it would make more sense to just get the website up and running again when clearly the Etsy site has significantly less choice available and is more expensive. The website used to work fine internationally -- is the technical team so inept it can't make it work again?

I've ordered the fabric print, and they didn't send the order. I waited 5 weeks to be reprinted the order....

I needed to reorder some fabric and spoonflower was very gracious in helping me! The link was sent and I did the reorder seamlessly!I also created an account to help me if I need to reorder again!
Thank you so much for everything!
😊

Ordered samples at a rate when i got them and was ready to order they jacked the prices DONT TRUST

Found the perfect fabric for my tote bag project, vintage Mad Hatter. Received it a day before projected delivery date, they fixed a little snafu with my account so I could actually get in my account, and they answered my email and fixed it same day. The quality of the fabric is stellar, so soft, vibrant colours. The best thing, my best friend loves the print and that's who the tote bag is for. Definitely be ordering more fabric from Spoonflower again!

I have ordered in the past and forgot what to do about getting a pattern rotated and got help, unfortunately after getting my first order. I contacted Spoonflower and they gave me directions on how to get the pattern I wanted.
I am not a fan of “Chat” I would rather have talked to someone personally but did get help and was satisfied

Spoonflower doesn’t just print fabric—it empowers my creative process. I can iterate quickly, trust my colors, and deliver professional-grade samples for clients and shops. This level of quality and consistency makes it my go-to print-on-demand partner.

I had a problem receiving my order due to the actions of the local post office. I contacted Spoonflower and they responded right away and kept in touch until I figures out what happened at the post office. As soon as I knew, they reprinted my fabric and sent it to me directly! I received it today and it's beautiful! Thank you!

It's the second time I needed Spoonflower's support and I was very pleasantly impressed by their fast reaction and willingness to help.

I love the choices. You can find just about anything you are looking for. Where else can you do that. Their customer service is also fantastic.

For verifying my address I must buy something so I do not ahave any afford for it

The origonal order got lost, it showed out for delivery but never was delivered.
When I contacted Spoonflower by email and explained what happened, I really expected them to say "sorry, you'll have to reorder it";however, that is not what they did. They confirmed my mailing address, then proceeded to tell me thay would reprint the order and send it all at their cost. I have never been so happy with a company, not only did they resolve the issue, they did it in record time. They seem to truly care about their custoimers, which is rare in this day and age.

love with this company. They went above and beyond for me . They made a mistake printing my order and brought it to my attention b4 I ever could. To me this is great customer service. I will definitely place more orders in the future.

Love my new curtain. Spoonflower has so many thousands of interesting and cool designs that it took me weeks to decide which one I wanted.

Customer service was very helpful and responded quickly when I need to correct an error I made.

Very happy. 10/10 would use again.

The fabric is outstanding quality, the designs are beautiful and different than mass produced fabric.

Lousy customer service. They want you to purchase a sample. That’s not fair to charge when they aren’t delivering the color that is so far off you can’t even recognize it’s the same fabric they advertised. Wish they would allow me to add pictures here. I am realizing by the reviews they have a lot of unsatisfied customers.

Now that I read the reviews I see that my negative experience could have been expected. The color representation is horrible. I did get a swatch, but when I went to have it made into placemats at $44 for 2, they came back a TOTALLY DIFFERENT color. Nowhere did I see to order different swatches in each fabric because the dye takes differently. If I was into dying fabrics, I might have known this, but given that I am not, this was an expensive surprise. Also, the response from support was not very understanding. As a matter of fact, "Your best option is to reorder the same placemats in the Wide Cotton Sateen 6.5oz, and they will arrive in a closer color to the sample you received. Here is a link to the same placemats so you can place your new order." didn't do it for me!!