Splash About International Anmeldelser 67

Ordered a happy nappy wetsuit in size 6-14 months in advance to take my little one swimming. However a few months later when trying it on it no longer fit my 9 month old (they do come up small)! Emailed customer services who agreed to a replacement since the item was unused and with tags on, bearing in mind I was well out of the 30 days return period. Yes I had to pay the return postage but they sent out the bigger size for free, which was better than me wasting £20 odd on a wetsuit that didn’t fit. Found them to be helpful, fast and efficient in answering my query. The wetsuits themselves are lovely and really well made, just size up!

In this day and age in my opinion it is quite a poor customer experience when a customer is required to cover a return cost. That is even more so when it is caused by the unclear product descriptions on the Splash About website. I will be looking for alternative brands in the future who provide a better customer experience.

We had a small manufacturing defect appear with our UV Float suit. The stitching in the back was not locked and came loose making a hole at the base of the zip.
I contacted Splashabout to say how disappointed I was, since the Floatsuit was only a few uses old.
They were very prompt at replying and dealing with the problem. There was no hesitancy in offering a refund or replacement and their customer services were very kind and courteous.
I wouldn't hesitate to buy more of their products knowing that they are backed by such quality after care.

Very very poor customer service. Extremely rude. AVOID ordering from their website directly.

I reached out to Splash About with a question about their products, and the response I received was uncaring, unhelpful and (from the typos) presumably not important to them.