Splash About International Anmeldelser 67

Ridiculous that a company will not allow any amendments to the order prior to shipping. Placed order on a Friday evening and emailed straight after to request a change of size, also rang and left a voicemail and at 9am on Monday as per their opening hours rang to see if an item could be changed to a different size to be told no changes can be made. The most ridiculous thing is that it’s now Wednesday and the order has only just been shipped from their warehouse. V poor customer service!

This review is mostly about the customer experience with Splash about international. We originally bought two items from them, only to hear a couple of days later (the first working day after placing the order) that one of them was sold out. We were offered a replacement or refund. Within 48 hours we had the new order at home.

We haven't tested the swimwear yet (our little one will start swimming classes next week), but it looks sturdy and the sizes are as expected.

Yeah, really good customer service. I messed up an order by putting the wrong postcode. They were very decent and sent out new items.

The team at SplashAbout, particulary Sarah, are always super friendly and quick with their support!

Sarah provided amazing customer service and made resolving my order issue stress-free. She was quick to respond, helpful, and went above and beyond to make sure everything was taken care of. Her professionalism and kindness really stood out. Thank you, Sarah, for turning a frustrating mix-up into a positive experience.

Thrilled with every aspect of my experience with this company and their products! I needed something to help keep my toddler granddaughter warmer when swimming and the products offered from Splash About were fantastic! When I needed to change one of my purchased items to a different style (bc of a sensory issue) the subsequent transactions went well. I simply followed the online return directions carefully and with help from their amazing customer service, everything went wonderfully. And because of their exemplary customer support, I highly recommend Splash About!

We had several Splash About items over the years, all of great quality. When I had an issue with our latest purchase, the response was prompt and the item was replaced in record time. Highly recommend for products as well as their customer service!

I had chosen the wrong delivery option, a quick email to Splash and it was sorted, my order arrived the next day. Thanks for being so attentive.

Excellent customer service and fast responses. Sarah particularly went out of her way to provide a high level of customer service and support my query.

Absolutely fantastic customer service. I made absolutely mistake with my order and they went out of their way to help me resolve it.
Will def use company again!

The amount we needed to resolve the problem, so as the tone of communication made me order more things than I initially planned.
Highly appreciated approach, regardless of whether the problem was solved or not. Way the go!
You splashed it! 💫💦

Ordered my new granddaughter a swimsuit and toys, unfortunately Evri did not deliver so contacted Sarah and she resent my order via Royal Mail, she also checked to make sure I had received it. Fabulous service and fantastic products.

Excellent products. Wanted to exchange one and Sophie couldn't have been more helpful. Highly recommended

Brilliant customer service. Problem resolved with ease straight away. Thank you

Great customer service, placed a few orders recently and quick delivery. Lovely to receive free gift, a bath toy and when requested a certain colour because we had already received a previous one they went above and beyond. Would buy again for next swim suit and nappy as baby is rapidly growing 🤣

Great products and very helpful people.
They kindly swapped a nappy . Granddaughter is enjoying her swimming;

Great products delivered in a timely manner

I ordered my Teenage son some Swim pants as he is disabled. Unfortunately at the point of ordering I had not noticed that the size had toggled back to small and we needed extra large I was completing this order in between Christmas and New Year as he needed them for the new term. I managed to get some help through the website chat facility. The most amazing and fantastically helpful young lady immediately rectified the situation and made sure that the correct size was dispatched to us. I was so very grateful as I understood they were on a skeleton staff because it was during the holiday period but she understood my issue straight away and sorted it out. Fantastic customer service product has arrived exactly as we required and of a very high-quality, I cannot recommend this company highly enough.Kris Gunputh

Have used splash about happy nappies since my baby was little as they are great extra protection. Recently made an order and needed some help from customer services who were great, really quick responses over email and resolved the issue straight away

Great product and even great customer service experience! Thank you Sarah for being so helpful 😊