Spirit Halloween Anmeldelser 

I placed an order on October 17th and paid an extra $14.95 to have it delivered on Oct 24th because my daughter had a party on the 25th. As I was checking everyday for 9 days , the package did not move and stayed at the warehouse for 10 days. It was very hard to get through customer service. Finally it arrived on the 28th, called to start a return. THEY DON’T EMAIL A RETURN LABEL YOU HAVE TO PAY FOR IT!!! $21!!! Unbelievable, never seen that…. It was the 1st time I’ve ordered from them and it is the last time. Horrible company to deal with.

I went to Spirit for the first time today, (10/29/2025) and my wife and I bought costumes for Halloween. The store was crowded and only had 1 dressing room with 8 people in line, so I bought an extra large which is what I wear according to their chart. When I got home and tried it on, it more like a 4x. Now they tell me all sales are final. They didn't mention that when they were taking my money. If you need a costume order it on Amazon of somewhere with a decent return policy.

I understand this store is only a seasonal thing, but if you have a family member that you are buying a costume for and it does not fit them then you are out the $100 it cost you for the costume and the person that you were buying a costume for will be out of a costume. You cannot return or exchange anything. I will never ever purchase anything from Spirit Halloween. I'd much rather order it online giving you can't try on the costume before you purchase it anyway why not give my money to somebody who does business correctly

I ordered a week ago, I was supposed to receive my package October 27, it’s currently October 29th & I have yet to receive my order. I also have no updates on the package, The last update is from Oct 24th stating that it was in OH, which it’s supposed to be in SC.

If I could give zero stars, I would. I bought a $60 suit for my son in Naperville a day ago, but it was the wrong size—even though it was labeled “one size fits all” (he’s quite slim). They claim to have an exchange policy stating that the costume must be exactly the same to be exchanged. However, the sign the staff referred to didn’t mention that it had to be the exact same item for an exchange. How can they loose if one suit is exchanged for another at the same price? The staff were almost like robots, repeating the awkward policy. Not service-minded at all. They would benefit greatly from being more customer-oriented. I thought the U.S. was known for excellent customer service. I was wrong.

Terrible, terrible, terrible. I hope this store goes out of business. Bought a costume, adult small. Received an adult xl. Spirit messed my order up and refused to fix it since its after Oct 24th. This is the very definition of theft.

I usually don’t write reviews, but this experience really pushed me to.

Last Friday, I went to Spirit Halloween and bought my daughter her costume. She wanted to be a police officer, and I decided to be an inmate to match her — so I bought an inmate tag. When we got home and tried everything on, I noticed the tag was completely broken. There was no way to fix it — even superglue wouldn’t work.

The following weekend, I went to a Spirit store that was closer to where I was at the time (not the same exact location I bought it from) and explained the situation. I made it clear I wasn’t trying to return it for a refund — I just wanted to exchange it for one that wasn’t broken.

The employee told me they wouldn’t do the exchange because I didn’t buy it from that specific store and that other locations weren’t accepting their exchanges either. So basically, because the stores within the same company are having issues with each other, customers are the ones who suffer.

I’ve spent over $350 at Spirit this season alone, and this is how they treat returning customers — refusing to replace a small, defective item. That’s just bad business.

I get that policies exist, but there’s also something called customer service. I wasn’t asking for special treatment — just a working product.

Do better, Spirit. This kind of unprofessionalism and lack of accountability is exactly why I won’t be shopping here again.

The costume arrived 10/22 when I was out of town, by the time I was able to try it on the date to exchange sizes had passed because the policy is they don’t accept returns or exchanges after 10/23. Terrible service, someone should start a better pop-up Halloween company. They make billions each year and this service sucks.

Return policy is the worst EVER! It has been an annual tradition for me to take my three grandsons to get their costumes every year and let them pick out whatever they wanted. For the first time this year one grandson needed a bigger size costume. We returned to exchange for a bigger size within 2 hours of purchase and was told no returns after Oct 23rd even though I purchased on Oct 25th! WTF? Seriously? Lost my business forever! I will purchase costumes elsewhere and will bad mouth this to the world. Stupidest policy EVER and was a huge let down to one child which is devastating to me as a doting grandparent!!!

If I could give a 0 star I would bought a 60 dollar costume was way to big for the size listed went in to exchange it with receipt and everything in the package and they said we can’t exchange it due to the same day we bought it was the last day for exchanges they have tons of the same costume on hand now have a costume we can’t use and couldn’t try it on no fitting room will shop else where from now on would rather spend more then have no options for good customer service

Terrible place to buy a costume. I bought a costume online that was too big so bought another size and when I went to return the original costume in the store that said I could not return it and when I attempted online I could not return as well. I will never buy another costume from them and I will tell everyone I know not to as well.

they totally messed up my Halloween with the false advertising. I ordered the bloody terrifier costume... for a 10/25 party. Only to receive an email on 10/20 stating that they don't have. These Mf's then turn around and send me the knife. Which I cannot exchange in the store or get a refund. It would cost me more than what the knife is worth to return it. I'm p!ssed. By the way.. I'm told that it's going to take 14 business days to get a refund. And I went to the store on 7601 S. Cicero.. and the manager there just blew me off. saiying I ordered online. People please beware of the business. Call and make sure they have what's appearing online. And note that if you do an online transaction the physical stores can't do nothing for you.

Bought the $50 adult Coraline costume. The wig is cheap and messy, the boots don’t fit and look terrible. Horrible costume especially for the price of it.

I ordered an inflatable balloon dog costume for my daughter online. It did not work when we received it. I bought new batteries twice just to make sure that wasn’t the problem. Now I have to pay to send it back. I run a small business and I can’t imagine sending a damaged product to someone and then expecting them to pay to ship it back to me. Poor business practice. I will never shop there again. Customer service was not helpful either. Very rude.

This was the first time that I ordered from Spirit Halloween online - and it will be the last. I first ordered two (2) Zombie Babies: Hiding Harry and Crawlin' Claudette. Both arrived OBVIOUSLY used/dirty. Harry didn't even have tags. I started a return online, printed out the return slip and learned that I was on the hook for return postage - which I didn't like, but accepted - UNTIL after 3 different attempts to return via a "convenient option" as noted on the website (I tried UPS, FedEx and UPPS) I realized it would cost me TWO TIMES MORE to return them ($126 each) then I originally spent to purchase them ($69.99 each). The UPS/FedEX/USPS reps ALL suggested that I just keep them, but I had already re-ordered replacements, not knowing!

Fast forward to the replacements - and a few other items that I ordered. The new shipment shows up, later than anticipated - but it arrived - and this time? NO Claudette! She's not in the box! SO - I go to the website - try the online chat first. No go. Next I call the 866# - after pressing a couple of buttons - I'm told I will receive a call back in 3-5 minutes! GREAT! And, I did! An "automated" call back, asking if I still needed to speak with someone. Really? I press 1 for yes, and at the 21-minute mark, someone finally answers and asks how she can help. I explain that one of my Zombie Babies was missing from my oder. She says, "that's an animatronic right?" My "yes" response resulted in me being transferred to the Zombie Tech Squad before I could get another word in. Unbelievable. Can't make it up. I then RE-explain to the Tech-dude and get immediately transferred BACK to Guest Service - and on hold, once again. Finally - I end up with Kim, who was helpful - and said that she would have Claudette reshipped, and that I "should" receive it before Halloween. She was perfectly lovely and helpful - and the ONLY reason I'm giving this experience 2 stars. First - the return policy - when a store messes up and sends "returned" products that should have been taken out of inventory - shouldn't be on my dime. Better quality control would have taken care of both challenges/issues. Now I will have (hopefully - if the "new" Claudette makes it) 4 zombie babies, when I only needed 2. I'll keep my future purchases to store only. Online needs some serious help.

Customer service is a joke had to call multiple times with one rep leaving me on hold for over 40 minutes. Finally after hanging up and calling back a rep tells me my order can't be cancelled even though it has never been shipped and has been sitting there with a label created for over a week. Now they also tell me that one of the items in my order is not available. I just wanted to cancel the order because I needed all three of the items but they wouldn't let me cancel. I will never buy from them again, there are plenty of other places to buy from. Stay away from Spirit Halloween

I ordered my daughter’s Halloween costume at the beginning of October. Yesterday, 10/20, I checked the status and it showed to have been delivered….to an address about two and a half hours away. I spent quite a bit of time on hold or trying to online chat with an agent with no success. This morning 10/21, i tried again and had about a 15 minute wait time. The agent was able to solve my issue and make my daughter’s day by having a replacement overnighted.

DON'T GO, Shop AMAZON instead! I could be here all day with the number of issues/complaints I have,
but long story shortened there are some RUDE, DISRESPECTFUL employees and also the Manager. Employees will hover over your every move- making you feel very uncomfortable as if you have done something wrong or going to. The manager will only take sides with the employees when there is a problem- even getting combative. AGAIN, DO not Buy from SPIRIT HALLOWEEN!!

I would really give them a - 10. They are horrible. The customer service is terrible. They are not helpful at all. I'm most definitely will never purchase from them again.

Sprit Halloween is a disappointment. The costumes look nothing like the pictures. The corsets are absolute garbage there is no support the sizes are not right, my costume came in broken and was none refundable this is the last time I purchase something from this store. The store itself is dirty I walked in and there was a bunch of dirt on the floor. The staff are not helpful.