SP Energy Networks Anmeldelser 

Absolutely disgusted, 3 power cuts last week, 1 the week before, 1 yesterday and 1 today 6/5/24, when you phone it’s been a fuse at the sub station…. Surely by now you know it’s something else causing it, get it fixed, only seems to have started when they were demolishing the shop’s opposite😡😡😡

Had 2 engineer's out to my property last night to fix a problem with my electric meter...They were polite chaty & done a very good job...Thanks guys!

I am not 1 for calling out businesses but the way I have been treated from Scottish Power over the last 2 weeks is absolutely disgusting!

2 weeks ago on Saturday 24th February a squad of workers turned up to dig up the road outside my new gym.
No prior warning and no permission from the local businesses which they denied.
I decided to let them get the job done anyway to save hold ups for our neighbours earthing issue.

On Tuesday 27th I had noticed a few machines not working so I started to investigate further.
All my new electrical heaters , running machine , WiFi router , emergency door lights & someone pointed out the main lights on the roof had every second brand new light off too.

I have had 2 separate electricians come in to investigate the issues.
Everything is back on normally but all my devices are blown internally and need fully replaced.

This lighting loop is the emergency system so comes on in the event of a fire etc.

This gym is not safe without it so I can’t open to the public.
Our open day was cancelled because of this.

I made contact with Scottish power on Thursday 29th Feb .
I was assured I’d be phoned back Friday or Monday but no call.

Saturday 2nd of March another squad started digging up the street , again with no permission or previous notice.
I spoke to electrical charge hand and explained my gym situation.
He admitted to testing my unit on Monday and it must of been a surge .
He also walked around with me and I showed him everything.

After phoning SP over 6 times , speaking to the charge Hand and his supervisor on the phone twice over the last 2 weeks I have no answers or call backs.

Not even ONCE !!!🤬

I heard this social media tagging helps to speed up the work so I’m trying my best to get this matter resolved.

My gym is a fantastic facility offering a BRAND NEW fully kitted out gym , mental health lounge for our fantastic members and projects with multiple other areas available to everyone

This is all having a massive impact financially & mentally which is kind of ironic considering what the purpose of this facility is for - isn’t it 🙄

I need help TODAY before I go insane

This is a brand new unit that’s been ripped out and fully renovated to a very high Standard with no faults from my team of contractors.

I am on the priority register with Scottish Power after a long battle with mental health sought employment and got a job with them in prenton site. I was sacked after months employed doing nothing then trying to arrange my own training sacked. I tried to arrange a discussion or return to work to discuss my mental health struggles. Nothing just dismissed. If you think this company cares re mental health it doesnt even look after who's working for them

Thanks so much for the quick response tonite when we had a power cut. Turned out our silly neighbour had turned off the main fuse on a looped property. Had cakes in the oven and tablet cooking away. What a waste. The serviceman was so helpful. Finding the fault quickly and restoring our power.
Thank you

We live in a very rural, quite remote area, with overhead power lines. We had a power cut at about six o'clock on a very stormy and windy Saturday night. This has happened before, it's usually a tree or branch that's come down and fallen on the power lines. Reported the outage to SP Networks, they got engineers out to the area immediately and had fixed the broken power lines by about 3 a.m. on Sunday, in the middle or a raging storm! Absolutely excellent response under very difficult conditions.

SP Energy Network have no care or consideration for their vulnerable and disabled customers. Four power cuts in just a short number of weeks and we just get the off-script patter. The priority services register is not worth a jot. What help do you offer SPEN? The reporting line is a joke as phone lines are out when the power is off, disabled people having to use mobiles is not always an option.. software voice recognition that does not recognise a speech difficulty. Customers still have to waste time listening to all the recorded updates and either press keypads or speak into devices before eventually getting someone to speak to. Not good enough. The customers who need this service, do not need these obstacles. SPEN should be enabling customers not disabling. The power cuts are not just an inconvenience for this group of people. Stair lifts do not work, rise recliner chairs do not work, air mattresses etc. it is frightening and causes real suffering to the most vulnerable. Pull your socks up SP Energy Networks.

Absolutely fantastic and very helpful people. Particularly Dean M. in design team and Simon M. in Projects has been great during my dealings with them. They have gone extra mile in providing me with most cost effective solutions along with ensuring the job will be fully compliant and safe from a H&S perspective. They have regularly updated me on the progress, provided most cost effective solutions and site visit retrospectively to answer my questions face to face.

Rest of the team (Kirsty, Denise and anyone else i spoke with) have been excellent with speedy responses and resolution. Highly recommended people who drives the business forward and must be recognised for their great personalities or work ethic.

Thank you all very much for everything.

Regards,

D. Denli.

Wanting to un-loop and update of the (old) electrical supply to my property. First contacted EDF eight months ago, have had two site visits, multiple phone calls (at my expense) chasing for updates which have been either completely ignored or call handler can’t help me. My previous contact now seems to be ignoring my many voicemails/blocked my call as phone always turned off! This is becoming an absolute joke and is stopping me from moving into my property. There is no way to directly contact the department (new connections) I need and I am no further forward than I was eight months ago.

I cant thank these guys enough. They worked all day & night to sort my power cut so that my son & I were not left another night without any electricity also the call handler was so polite & helpful.

Mess one big mess, people working there can not deal with simple tasks, bills overpriced, no support, avoid them worst service in my life so far

Avoid like the plague, terrible customer service.

Reported a problem Tuesday afternoon, attended within a couple of hours, generator in place an hour later. Problem solved the next day…less than 24 hours after it being reported. Remedial ground works resolved the following day
All the team from the first call to the final Duttons operatives were courteous and helpful

My supply disconnected, after phoning 105 engineer attended well before time frame. Established not problem inside house, outside supply, arrived within timeframe advised and sorted Big Thank You SP Network Energy this happened on a Saturday, from initial call to Tracy all way through to getting my electricity supply back on cracking job.. Thank you all so much.

These people have a hard job as they dont make a profit and when they went wrong with me they refunded all for my 3 phase supply which mean they try hard to please all really appreciate how they dealt with me in Edinburgh amazing company

We had a fault in our postcode area which I reported and was fixed within 45 minutes. Communication from the team on call back and sms was first rate. Great job by the customer services team and engineers on restoring service

Wa4 Warrington

For years we have been having regular power cuts at my property and when power is resumed it trips my 30ma RCD, now whilst this is annoying SP energy networks denied that they had power cuts even though they were posted on there twitter page! This review is based on recent events where we have had low voltage issues which sp energy networks denied even though others have reported power issues several occasions we have had voltage as low as 180v ac, which clearly causes issue with electronic equipment, As I have no choice to which distribution company I use at my property then all I can do is log all these events and if damage occurs pursue through compensation

Electric went off Easter Sunday. They had an engineer out within 2 hours and a generator to us by 6pm. Easter Monday the engineers arrived at 9am and fixed the problem by lunch time. Excellent service

The power supply to my house was very non existent & so I rang 105. The call handler was very pleasant & efficient . The engineers arrived within an hour or so and were extremely pleasant , professional and efficient. They provided us with a kettle full of boiling water to make ourselves hot drinks whilst they got on with repairing the cable. The job was completed within an hour & now we have full power . 10 / 10 for service & efficiency !

We lost power in the recent storm and had no power for 4 daysDespite being on the priority register we got no support and I use a machine to breathe at nightWe had no call backs and nothing from them at all. We had to walk 3 miles to get a phone signal climbing over trees and stayed in the freezing cold for 3 hours before we could speak to SPenergy network.We got no offers of any help despite having no heating or cooking facilitiesAfter 4 days the power came on for an hour then went off againThis was followed by 4 days of cuts usually for around 6 hoursAgain we rang numerous times and were told as we were on the priority register we would get regular updates. Not once did this happen. We were told numerous times when power would be restored but this just kept changingOur MP got in touch with them as we were desperate. We had put in at least 3 official complaints and they responded to our MP but not once to any of our official complaints. This shows their utter contempt for customers Their communications department advertised a text number for hot foodWhen we texted this number it did not work The comms team could not have cared less that the number they were tweeting did not work and told us to ring another number. It is now around 6 weeks and we have had no response to our complaints but they did respond to our MSP!!!
Obviously their customers do not matter to them but they are afraid of Politicians. Customer service is the worst I have experienced with staff who do not care and say anything to get you off the phone.