Southern Anmeldelser 

An amazing journey.From the moment this guy made his first announcement we new we where safe.We where on the 13.58 on 14/03/26 service on from Brighton to Littlehampton.Peter was so engaged ,totally security aware and ahead of his game.Ive travelled this route a thousand times but never had this attention to detail.Please pass on this compliment.Well done Southern.

I am writing to formally complain about the conduct of a member of your staff at East Croydon Station at approximately 8:55–9:00pm.

My mother, who is disabled and unwell, was spoken to in an aggressive and unacceptable manner by a female member of staff. She repeatedly shouted at my mother approximately seven times to “press the assistance button.” My mother was clearly unwell and vulnerable at the time, and there was absolutely no justification for speaking to her in such a harsh and dismissive way.

As her daughter, and a visibly Muslim woman, I also felt that we were treated with particular hostility and disrespect. The staff member was dismissive, rude, and spoke to us as though we were beneath her. No passenger — especially a disabled and unwell individual — should ever be treated in this way.

We initially approached another staff member, who appeared confused about the situation and was not particularly engaged with our concerns. However, a different member of staff later approached us, apologised sincerely, and treated us with kindness and professionalism. This demonstrates that respectful conduct was entirely possible in that situation.

The behaviour of the first staff member was aggressive and completely inappropriate. She had no right to address my mother in such a manner. Her conduct reflected very poorly on your organisation. I would also question whether she has received adequate training in how to communicate with passengers, particularly those who are disabled or vulnerable.

I request that this matter be investigated thoroughly. CCTV footage from approximately 8:55–9:00pm should clearly show the interaction and the manner in which we were treated.

Please confirm that this complaint has been received and inform me of the outcome of your investigation. I would also like to know what action will be taken to ensure this does not happen to other passengers.

not only did the train delay its leaving, midway through the journey it decided it was no longer stopping at dorking, the final stop, therefore i was left more stranded than i was if i hadn’t even bothered getting the train, this was a late train too making it extremely difficult to get out. Totally unacceptable, if this was a one time inconvenience fair enough but southern railway has been poor everytime i have used it! only plus if they have chargers

Train almost late everyday, cannot even claim a late repay for replacement bus when train cancelled. Price is expensive and ticket collector is rude as well.

poopy train, need to sign in for internet, it smells, euw. Also too expensive for a poopy train ride.

Just met Ellie the conductor on the Seaford train 7.57am Sunday morning and she was absolutely brilliant. Helpful engaging and a breath of fresh air!

Assistance was there at Clapham junction on 21st Jan and on the return journey on 31st Jan. Brilliant Assistance service for a 75 yr old female with a heavy case.
Journey to Gatwick airport from New Milton on sw trains.
On 31st Jan there had be an incident on the line at Clapham, so it was extremely busy but the young woman operative got me on my train. Thank you to all involved. Will use again.

Yesterday I had to make a journey by southern trains to balham no biggie you think but it was for me as I am disabled and need a walker to assist me .I booked assistance and being a bit of a Jonah I didn't think this would work how wrong was I from polegate where I started the agency staff came to my aid we discovered I didn't need a ramp for polegate he helped me on train then radioed through to Clapham junction I was worried about the big gap unfortunately we had to terminate at Haywards heath but even then the staff took care of me and with a ramp got me on to next train to Clapham junction where the guard got me off the train safely I then went in the lift to platform 15 as my final destination was balham where paul was waiting and he put me on a train to balham and again someone was waiting for me at balham so I was amazed at how courteous and polite and helpful they all were a gold star for southern in my books .so I went to my reunion and had to get back to polegate via balham where I met pam in the ticket office who said georgina isn't it wow she was expecting me she got me on train to Clapham junction when I got their blimey the same paul I had going and he stuck me on train to polegate where my partner was waiting to get me off the train but even so the guard was happy to help me it made my journey a doddle and reassured me for next time as what was my first journey with my walker was no mean feat to all the staff at different stations through out the southern network I thought I got treated like a princess cos I was an ex colleague lol .I know they get a lot of stick when things go pear-shaped well this needs to be praised I will have no qualms travelling again thankyou to you all you made a disabled 65 yr old very happy

Appalling service
Cancelled trains, had to pay another rail firm for travel.

Extremely difficult to apply for a refund. Wasted a good two hours over a few weeks phone calls and emails to b offered £3.20 refund

Will vote with my feet like other reviewers
Can’t wait till
They go bankrupt

These guys couldn’t organise a piss up in a brewery. I have been commuting to London for 29 years and I have only got there a handful of time on time. They are useless. No info. Always late. Never apologising and when you try to claim delay repay they always find a way to deny it. Useless is a kind word when it comes to these guys

Paid an extra £60 for 1st class tickets for seats that were less comfortable than the standard class, cold, no power to sockets and no catering facilities, which for a 3.5 hour journey is disgraceful. However, the train was on time, hence 2 stars. Would actively avoid using Southern for any future journeys.

Their Tattenham Corner service is unreliable with constant cancellations. A 58 minute journey from London Bridge to Tattenham Corner can take up to 2 hours or more with cancellations primarily at Purley. LIKE TONIGHT!!!
We are paying sky high prices for a mediocre service.
Oh the trains are disgustingly dirty and smell like a mixture of damp, sewage and marijuana
Unbelievably slow making everyones journey a misery! And there is nothing we can do about it! Thanks to an unregulated public service
Where in the world is this acceptable?
Look at all the complaints and not a word from Southern because they know that they are untouchable and they don’t care!
Another great service from the useless TFL and the Mayor of London

Sam, on board supervisor, was kind, very funny and made a lone traveller feel secure. Tonbridge service from Redhill on 14th Jan

Never a problem with booking tickets on the southern railway app. Also cheaper than trainline, especially if you want a physical ticket.

Yet another replacement bus service.
When are you actually going to run a proper service according to your timetable?
Totally fed up with having to endure another cold bus journey because you can not be bothered to actually run the trains for the full journey late at night.
Piss poor service

This is about the customer service I received. I have mobility issues. On Tuesday 2nd December I travelled from Hove station to Victoria and back. I had my small dog with me and a dog push chair which aided my balance also. I cannot say how incredibly helpful staff were at Hove station and Victoria. Helping me on and off and guiding me through the barriers. Then today I needed to pick up a parcel from Hove station and honestly must have looked so confused!! This absolutely wonderful gentleman working at the barrier noticed and followed me outside to ask if he could help. He took the number for the locker, insisted I stay by my car and fetched the parcel for me!!! These acts of kindness are so lovely and literally made me cry. I should have taken names but hope these comments are passed on and you know who you are. Thank you so very much. ❤️

The 5 seats/row configuration is so uncomfortable and even dangerous. What on earth were they thinking when they designed those interiors?

I get the train to college every day and today the first two trains have been cancelled!! which means not only am i going to be late, i also miss significant lesson time which will definitely affect my grades at the end! i shouldnt have to worry about if my train is going to arrive or not, seriously annoyed by this!! sort it out!!

Just on the platform waiting 8 minutes for the 1501 to Victoria from Billingshurst. Walking up to 1st class carriage when train just pulls away from me despite me hitting open as the doors closed. Elapsed time 2 minutes.

Now late, sat in 1st class next to chewing gum on my left hand seat.

Pictures available.

Furious.

Made formal complaint. Filmed the next train for evidence on Super 8.

Cold miserable and in a black mood.

Thank you southern railway.

Beyond terrible. Rude staff. Trains never on time.