Save Our Souls Clothing Anmeldelser 

I ended up with duplicate orders due to a glitch on the ordering system - ApplePay didn’t go through so I immediately switched to PayPal which was successful. Turns out both went through within a minute of each other. On receiving 2 items I emailed them but received no reply. I waited a few more days and still no reply, so I sent the extra tshirt back. As this was now over the 14-day return policy (as I’d been waiting for a reply) I was offered a credit note for the value of the item - I had hoped for the postage cost to be included in the credit note. There was no recognition of my email (they seem to believe that an auto reply is acceptable response), no acknowledgement that there might have been an error on the system, no hint of an apology. When I replied to express my disappointment they pointed out that “ all other customers have been able to follow the instructions” and I had my credit note cancelled with the extra item is being returned to me. Additionally “ There will be no hint of an apology or acceptance of error as there is none on our end.”
I was looking forward to buying more stuff from them and promoting them through my networks, instead I find myself here writing a bad review.

UPDATE - having since sent SOS Proof of Postage that I sent the item back within their 14 Day Returns policy they are now denying it and refusing to issue a refund.

Love this gear. Great quality. It’s a must have in ya wardrobe stuff. Great service.

Great quality coupled with awesome designs! Received a personalised email message as it was my first order which was a nice touch.

Purchased clothes from the team and not only are the designs unique, eye catching they're printing to such a high quality onto an equally quality material.
Great fit, great service all for a good price.
What more could you ask for!

Excellent quality and love the choice of designs! Will definitely be buying again!

I've been buying clothes from these guys for almost 3 years now and everything about them has been amazing. Their customer service has always been great, I live in Australia and can't track the post once it leaves the UK so they have tracked it for me and updated me if there will be delays etc. I love the clothing, my wardrobe is full of their rad designs and the quality is exceptional. The fact they are an ethical brand was a massive plus for me. They wash well and the prints last in the Aussie sun! They sit really well and the price point is spot on! Rad guys and awesome clothing!

I've been buying from these guys now for few years and have to say amazing! Never had any issues with quality or sizing, deliveries have always been speedy and communication and customer service has been spot on! Bumped into them at a tattoo convention and they were quite possibly the nicest gents you could meet! Definitely recommend them and the clothing is all great quality and value. The fact they also use vegan inks and the garments are ethically manufactured also is a big tick in the box for me! Well done guys keep up the good work x

I have bought from SOS multiple times and I will continue to shop with them. All my items have always been delivered on time, even during a pandemic and even over the Christmas period. Having worn, and washed each item multiple times both the print and shape has remained perfect. Different designs, some amazing collabs in support of other businesses and I have received second to none customer service every time. Been a pleasure to deal with each time and the process has been seamless.

Would highly recommend - as I have done and all my friends and family have been repeat customers too. Thanks team

Brought from these guys many times. Fantastic choice, excellent comms and good quality, unique clothing!

SOS are an innovative clothing brand. Their customer service has always been exceptional

Even before I write this review I already know that this company is going to quib back with some sort of smart arsed response to make out they are a totally reasonable company.
But my advice to anyone wanting to buy tattoo inspired clothing, is to go use a reputable company like Hobo Jack.
This is the worst customer service I've ever experienced!!
After emailing 4 times to ask if it was normal for my logo print to have faded so much I was met with such attitude.
No apology, just accused of not washing it correctly. The only offer they made was for me to send the product back for them to look at and they'll decide if I've washed it correctly, oh and their decision is final.
After I stated that I thought their customer service was rubbish they actually told me to (f) duck off!!
At least paypal sided with me and gave me my money back.
Cheers for the refund I've spent it on a decent quality product with another company.....👍

From reading the other reviews on here I think I got off lightly... have a read, if you have a problem with your order get ready for some pretty poor treatment, there's no bedside manner here.

I ordered two tops, then a week or so later got a PayPal notification of a refund which matched the amount of one of the tops. No email from SOS to explain why. I filled in the contact form on the website but never got a response.

I posted a comment on their Instagram account, explaining and asking for help. All I wanted was to choose an alternative as I'd already paid for the postage... whether that was too much like hard work I don't know. The person responding was clearly 100% unwilling to get in touch directly and offer any help, just repeating over and over that I would've had an email from them, and suggesting that if I want another top that I order again via the website. From other reviews on here I'm not alone in being treated with such disdain. From the defensive, passive aggressive response I got in the end on Instagram I have no doubt similar will appear in protest to this review. Such a shame the same effort doesn't go into listening to customers, hearing feedback, and actually trying to improve.

Fantastic clothing with some really cool designs.
If your a fan of the inked/tattoo style then there is something for you here!

Bought 2 t-shirts just before Xmas as intended gifts but I made a mistake on the sizing. I e-mailed SoS for advice on possible exchange which I received the same day, following their advice the shirt was exchanged. From my enquiry to getting the correct sized shirt was less than a full week. Excellent customer care. Thank you.

After more 35 days, of waiting and a terrible costumer service, I finally got my product. So let´s break this down:

Packaging: There is no packaging. The products came sealed in a black plastic bag with nothing to identify the Save Our Souls brand. Not even a printed receipt. Nothing at all.

Product: I purchased 3 hoodies. The quality of the fabric feels very good, The hoodies have 2 hand pockets instead of what you´re used to. In the left pocket, there´s a hole for you to pass your wired earbuds. That was definitely a nice touch, so kudos for that.
Sadly I find the quality of the printing very average and it will definitely start to fade away after a few washes, which is unfortunate. To delay this in these (and most clothes really) flip the hoodies before you put them in the washing machine.

Now the worst of all, the costumer service.
I had trouble with the sos brand because the hoodies were supposed to be a gift so I purchased them early in december. I explained this to the staff and they sent they can´t prioritize costumer orders, and that´s fair. To which I replied and said it´s ok but if they couldn´t ship it soon, I would have to cancel my order. After this they immediately cancelled my order because I was rude. After that I was definitely rude, and I apologized, and they didn´t care.
After going through the hassle of creating a new account, waiting and finally getting the product, I´m here sharing the worst experience I ever had with an e-commerce business. After many attempts to apologize and flip the page, the last message I got from them was
"Correct, you were a d!ck (not censored) and we don’t care about the review.

Please stop contacting us and don’t make any further orders"
Which they commented on this precise review a few days ago:
"Update: Text below is reply to customers original review where they made inaccurate and slanderous claims about us. They have since amended the review on realisation that they were, in fact, a d!ck (their words).

Which just shows lack of prossionalism and how immature the brand is.
So if you want an unprofessional brand that will even expose you in public, pick Save our Souls Clothing. Or go to a lemonade stand, you´ll find the same level of maturity with both options.
I would even return the products after this experience, but I just can´t deal with more of this terrible and infuriating experience. STAY CLEAR!

Options with better quality clothing and professional costumer service:
Hobbo Jack; Viento Clothing; Bad Monday Apparel, Drystoneshop

Update:

To clarify the false claims, here´s the copy of the e-mail I sent before they called me a d!ck, and now an imbicile:

"Certainty sir,

It´s not like I can buy you a pint from where I am to apologize for this whole situation, but my conscience is clear for I still tried to mend things, sorry you can´t let that go, life is too short for grudges.

Have a great day"

A bit different then "you wish you could take us for a pint and get to know us."

You´re looking at what they are saying, again proving their maturity and consideration for trying to make their unhappy costumers lose credibility. Buy at your own discretion, check other reviews here on trustpilot too, if you by chance have trouble with the brand, you´ll be met with sticks and stones.

Stumbled across this company/brand looking for a present for a family member. So glad I did, and ended up liking a lot of the products myself. Purchased my present and 2 more for myself while I was at it! Very impressed with the quality and designs. Fast delivery and regular contact with the people selling. Will return in the new year and look forward to buying from them again

Ordered 2 t shirts realised after I had ordered 1 in the wrong size so contacted the company who changed the sizes and sent them out the next day. Lovely soft material with wide necks so doesn't feel like you're being strangled! Will not hesitate to order again. Good job SOS clothing

Love finding quirky little indie retailers and this one didn't disappoint. Lots of fun, edgy prints for those that don't want to wear what everybody else is wearing...

Excellent clothes. Excellent service. Don’t think, just buy!

Fast delivery and easy transaction. Good product. Like the Tracey d don’t F with me tops Thanks Guys