Sofia was really helpful and rapidly resolved the query re my order. She also sent me email confirmation as I requested. Quite excellent. She was 5 star. The only reason this is not 5 star overall... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Actual human beings answer the phone!! Very helpful and friendly, I adore Sosander clothes, fantastic quality, beautiful styles and affordable. I was really pleased to get a gorgeous trouser suit 40%... Se mere
Virksomheden har svaret
Contacted Sosander by email as hadn't received email confirmation of order. Faye contacted me to explain the order had gone through via an older email address that I don't use. She explained what had... Se mere
Virksomheden har svaret
Firstly I have loved my dresses. I have purchased from Sosandar, as it’s difficult not knowing sometimes which size I have ordered two sizes to see which one fits the best. Obviously upon returning on... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
A new destination for women's clothing, fusing shopping with exclusive daily fashion news and style advice. Created by women, for women.
Kontaktoplysninger
Water Lane 40, SK9, Wilmslow, Storbritannien
- customerservice@sosandar.com
- www.sosandar.com
4,6
Fremragende
2 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Annie was great and very helpful Many…
Annie was great and very helpful Many thanks !
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hello
Thank you so much for your lovely review ⭐
We’re delighted to hear Annie was so helpful — we’ll be sure to pass on your kind words to her!
Team Sosandar xx
Sophia was brilliant when I called…
Sophia was brilliant when I called Sosander because I couldn't download the returns form. She e mailed me a copy straight away. Excellent customer service. Thank you.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi Michaela
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Sophia was able to help you quickly by sending the returns form straight away. It’s great to know you received such excellent service — we’ll be sure to pass on your kind words to her.
Thank you again for your support!
Team Sosandar xx
The young lady was extremely helpful
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi Carol
Thank you for your lovely review ⭐
We’re delighted to hear you found our team member so helpful — we’ll be sure to pass on your kind feedback.
Team Sosandar xx
I faux dress I'd ordered
I faux dress I'd ordered, was extremely creased where it had been packaged, nothing I'd tried had been effective. Faye advised to get garment professionally steamed, this resulted in a near perfect dress.
Very polite and helpful on phone, a few emails answered promptly, and partial refund to reimburse me for cost of steaming and inconvenience. I'm well impressed. Thank you 😊
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
HI Trudy x
Thank you so much for your lovely review ⭐😊
We’re sorry to hear your dress arrived heavily creased, but we’re really pleased Faye was able to help and find a solution that worked for you. It’s great to know the steaming made such a difference and that everything was resolved to your satisfaction.
We’ll be sure to pass on your kind words to Faye — she’ll be delighted! Thank you again for your support.
Team Sosandar xx
Wonderful Customer Service / Faye :)
Thank you so much for the lovely conversation and for helping me resolve my issue so efficiently. I truly appreciate your polite, kind, and highly professional approach throughout the entire process.
I wholeheartedly recommend Sosandar and especially you, Faye! :)
Thank you again!
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hello Ellie
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Faye was able to help you so efficiently and that you had such a positive experience. Your kind words about her polite, kind and professional approach will mean so much — we’ll be sure to pass them on to her.
It’s fantastic to hear you’d recommend Sosandar, and especially Faye — thank you for your support!
Team Sosandar xx
Annie is customer service was so…
Annie is customer service was so helpful, I had a tiny problem and had to message, Annie helped me fast and professionally. Makes a change to see good customer service from a company!
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi Lisa
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Annie was able to help you quickly and professionally — even with a small issue, we always want to make things as easy as possible.
It’s wonderful to know our service stood out to you — we’ll be sure to pass on your kind words to Annie!
Team Sosandar xx
I recently purchased a Navy Blue Jersey Dress for Work
I recently purchased a Sosandar Navy Blue Jersey Dress for work and was genuinely impressed by the quality, which exceeded my expectations for the price. The design is stylish and elegant, yet perfectly simple, and the fit was spot on. The colour was also exactly as pictured online.
The initial service and delivery was very prompt. I did return a few other items from my order; while the quality was great, they just weren’t for me. The refund took about 11 days to come through, and this was after having to send a quick prompt to customer service to check on the progress.
Aside from that slight delay, I’m delighted with my new dress and would definitely shop here again.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi Rachel
Thank you so much for your thoughtful review ⭐
We’re delighted to hear how much you love your navy jersey dress — it’s wonderful to know the quality, fit and colour all met your expectations.
We’re also pleased your order arrived promptly, although we’re sorry there was a slight delay with your refund on the returned items. We appreciate your patience and your feedback, as it helps us continue to improve.
It’s great to hear you’d shop with us again — thank you for your support!
Team Sosandar xx
Excellent customer experience with Faye
Excellent customer experience with Faye
Its so easy to order and return items
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi Julie
Thank you so much for your lovely review ⭐
We’re delighted to hear you had an excellent experience with Faye and that you find ordering and returns so easy. We’ll be sure to pass on your kind words to her!
Team Sosandar xx
Beautifully made dresses.
I have now recently bought two dresses from Sosander. The first one was at Christmas and the second one just a couple of days ago. They are beautifully made and fit to size. They are expensive but worth every penny. I had a query about the second dress I bought so got in touch with Sosander. My question was dealt with efficiently & promptly by Faye to a very satisfactory result. I wish all companies would be this efficient!
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hello Theresa
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear how much you love your dresses and that you find them beautifully made and true to size — that means so much to us.
It’s also lovely to know that Faye was able to help with your query so efficiently and promptly. We’ll be sure to pass on your kind words to her.
Thank you again for your support and recommendation — it truly means a lot to us.
Team Sosandar xx
Excellent company
I have used Sosander on a few occasions. Sometimes the items I have ordered have not been suitable. Their customer service is second to none. Swift reply to my emails and easy returns. Their clothes are always good quality and I would highly recommend them. I really wish one of their shops was nearer to where I live.
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi Suzanne
Thank you so much for your lovely review ⭐✨
We’re delighted to hear you’ve had such positive experiences with both our clothing and customer service. It’s great to know you find our returns process easy and our team responsive — that means a lot to us.
We also love hearing that you’d like a store closer to you — we’ll certainly pass that on!
Thank you again for your recommendation and continued support.
Team Sosandar xx
Customer Services
When placing an order on the website i msde a typo on the email address do had no fonfirmation of my order. I contacted Customer Services and Faye was extremely helpful and remedied my mistake
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi Maddy
Thank you so much for your lovely review ⭐
We’re really pleased to hear that Faye was able to quickly help correct the email address and get everything sorted for you. We’ll be sure to pass on your kind words to her.
Thanks again for taking the time to share your experience.
Team Sosandar xx
Wonderful Customer Service
The Agent - Faye - answered my call very quickly and was charming and helpful. My problem was solved in minutes. Thank you.
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Faye answered your call so quickly and was able to resolve your issue in minutes. We’ll be sure to pass on your kind words to her — she’ll be so pleased!
Thanks again for your support.
Team Sosandar xx
Prompt and helpful
I had difficulty using a gift card and emailed.
Charlie sent me another code and that solved the problem. Very prompt and helpful service. I wouldn’t hesitate recommending Sosandar to friends.
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi Alison
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Charlie was able to quickly resolve the issue with your gift card and get everything sorted for you. We’ll be sure to pass on your kind words to him.
It means a lot that you’d recommend us to your friends — thank you for your support!
Team Sosandar xx
Excellent customer service
I needed to return two items and replace them with the short version but as they don’t directly swap, you need to get a refund and then generate a new order. This meant I would lose the 20% discount. I called and spoke to Annie who said she would honour the discounted price by taking the order over the phone. Excellent customer service.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi Sue
Thank you so much for your lovely review ⭐
We’re really pleased Annie was able to step in and ensure you didn’t miss out on your discount while arranging your new order. That’s exactly the kind of service we strive to provide.
We’ll be sure to pass on your kind words to her — she’ll be delighted to hear them!
Team Sosandar xx
Great customer service
Annie was really helpful in answering my query about the measurements of a particular item of clothing. She replied promptly, told me she was referring my query to the garment tram and passed on their response the next day. Excellent!
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi Debra
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Annie was able to help with your query and keep you updated while checking with our garment team. Providing clear and helpful information is so important, so it’s great to know this made a difference.
We’ll be sure to pass on your kind words to Annie. Thanks again for sharing your experience!
Team Sosandar xx
I spoke with Faye on email regarding a…
I spoke with Faye on email regarding a missing item from the order I had just received, although the email said they would respond within 48hrs, I had an email from Faye in less than an hour informing me that she had taken ownership of my issue and she had dealt with it promptly. Faye had already arranged for me to have a replacement on next day delivery which is amazing. I would just like to say a big thank you to Faye, I worked in customer service for over 40years and prided myself on my skills at putting the customer first whilst being mindful of company rules and I can see that Faye has very similar work ethics to me, well done Faye and well done Sosander for great staff.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hello
Thank you so much for your wonderful and thoughtful review ⭐✨
We’re really sorry to hear about the missing item, but we’re absolutely delighted that Faye was able to step in so quickly, take ownership and arrange a replacement for you on next day delivery.
Your kind words, especially given your extensive experience in customer service, truly mean a lot to us. We’ll be sure to pass your feedback on to Faye — she’ll be incredibly proud to hear it.
Thank you again for your support and for recognising the care our team puts into helping our customers.
Team Sosandar xx
Faulty Jacket replaced with no fuss
I recently had to return a jacket to Sosandar as the dye had run during washing. This is very unusual for their products. I dealt with a lovely lady named Sofia who arranged for the faulty jacket to be sent back to Sosandar and now a replacement is on its way out to me. Fabulous customer service from Sofia!
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi Rachel
Thank you so much for your lovely review ⭐✨
We’re sorry to hear about the issue with your jacket, as that’s certainly not the standard we aim for, but we’re delighted Sofia was able to arrange everything smoothly and get a replacement on its way to you.
We’ll be sure to pass on your kind words to her — she’ll be so pleased to hear them!
Thank you again for your support.
Team Sosandar xx
Annie was very helpful with my refund…
Annie was very helpful with my refund and very efficient. Thank you Annie
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi Caroline
Thank you so much for your lovely review ⭐
We’re delighted to hear that Annie was able to help with your refund quickly and efficiently. We’ll be sure to pass on your kind words to her.
Team Sosandar xx
Customer Service
I had to email Customer
Services about something I didnt understand regarding my refund of items that didn’t suit. Annie responded quickly and explained everything. Ist class service
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
HI
Thank you so much for your lovely review ⭐
We’re delighted to hear that Annie was able to respond quickly and clearly explain everything regarding your refund. Providing helpful and easy-to-understand support is exactly what we aim for.
We’ll be sure to pass on your kind words to her.
Team Sosandar xx
Very helpful after my parcel did not…
Very helpful after my parcel did not arrival
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi Gwenda
Thank you for your lovely review ⭐
We’re sorry to hear your parcel didn’t arrive, but we’re really pleased our team could step in and help get things sorted for you.
Team Sosandar xx
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.