Smyths Toys Superstores Anmeldelser 

superbe magasin, mais il fait trop chaud !

I ordered a parcel to be delivered to my niece for her birthday, this was delivered to an address down the street but no card left to say it had been dropped off. When I followed up with smyths to find out where the order was they provided an address and photo of a property from a distance supplied by dpd. The person at the address said they hadn’t received it which to be honest I think probably isn’t true, however I can’t prove otherwise. Smyths referred me to their fraud team stating they would take 7 days to investigate and dpd would likely visit the property they dropped it to. However the next morning I received an email saying they had delivered to a neighbour and it was now a civil matter between me and the neighbour and that they wouldn’t discuss the matter further. Firstly, I didn’t consent to the parcel being delivered anywhere but the delivery address I provided and my contract is with Smyths and in my view they have failed to deliver the goods to me. But also the fact I have been told that I can’t respond to the email is really poor service. Very disappointing from a big company and means I won’t be buying from them again

I purchased a stroller from smyths, we had the stroller for around 3/4 months. In this time the front wheels were faulty. I took it back and it got sent off to be checked, which come back as no fault. Smyths would not do anything to help this situation as they believed nothing to be wrong with the pram. However, the front wheels randomly falling off when going up/down a curb or into a doorway seems to me as unsafe. Would not order again.

Very disappointed with Smyths Toys.
We bought a bouncy castle, assembled it at home, and realised it wasn't suitable for us because we didn't know it had to run continuously with the blower on. We carefully packed everything back into the original packaging and returned it the next day with the receipt.
The refund was refused simply because the box had been opened, even though the item had never been used.
Be sure you're 100% happy before opening any product, as Smyths Toys may not accept returns once the packaging has been opened.

J’ai fait 1h30 de route pour une commande en clic and collecte et un des article n’était plus disponible…contrairement au stock affiché lors de la commande. Je ne recommande donc pas ce magasin. Tant de route pour une commande incomplète!!!

Awful company now 328.00 out of pocket so was expecting my daughters bday presents with dhl 1st delivery was delayed and couldnt take off work so 2nd delivery i thought ill just set a safe place well wouldnt let me didnt think for one minute they would leave over 300.00 worth of stuff on front door for everyone to see well that went but weirdly there was one parcel berween bins which i got from smyths same delivery guy well got hold of smyths spoke to someone that shouldnt even be in the job she was that rude basically saying they cant do a thing as the parcels were left at a same place i literally do not understand how in gods name is your front step a safe place this shop is diabolical stay clear they were gifts for my daughter and now i have to re purchase somewhere else

Terrible condition and no packaging inside. They handle your goods so poorly and when they arrived it looked like they just threw them into a box. There was no bubble wrap or anything. These are expensive and you would think they would handle with care. Customer support couldn't care and sent a ai generated message.

I bought a car seat in Carrickmines and as usual the staff were great, Zara new everything about all the car seats and was able to advise me and and she fitted the seat in my car. A young man called Davy carried the box to my car and opened it and took the empty box away for me, he was so helpful and kind id give 10 stars it the option was there.

Always able to find Pokemon TCG products at there stores. Normally drops stock on Fridays depending on where you live. Definitely coming back in the future.

Check you are getting your preorder bonus gifts when collecting video games at Smyths Toystore.
I was scammed by getting only half of the gift for purchasing StarFox for the Nintendo Switch 2.
This happened at their Biggleswade store. It if not the first time this has happened there either.
Order number UK290295050

Management seem to think company policy overrides the consumer rights act. This sentiment is also noted in other reviews on here. Will simply just shop elsewhere

Delivered my package to wrong address. Tried to call me a liar and privided geocoded/gps proof and proof via photo. Explained the geocoding was not my house and the front door colour was not the same. Offered no redress or refund. Have had to make a formal comlaint under consume rights act 2015. Terrible service and advise all to stay away from this shambles of a business they dont know how to treat honest customers correctly.

First order, never again.

I ordered an item for collection, money taken, order confirmed no problems so it seemed.

Received an email this morning saying they are unable to secure stock, check the website, they are still advertising 5+ available for pickup.

not a good first experience, do better

They sell collectible toys yet regularly send damaged items. Fine, but worse is the after-sales service where you have to go through several stages of contact until you can get through to a real human, and then you may as well not have as they're almost as useless.

I’m so frustrated at this.
I ordered £60 worth of goods from Smyths online.
The courier they used left the parcel at my front door in my block of flats and it has gone missing.
After I spoke to the help team, they said the courier left it at my front door with a picture and this is proof of delivery??? and it was my responsibility to ensure I was in to receive the parcel.
Under the consumer rights act 2015 this is wrong and just poor customer service.
So i’ve just gotta say goodbye money for there mistake?
Absolutely awful service

I ordered a number of toys online from their UK store for a five year olds birthday. Received all the relevant emails about the parcel being dispatched and the dispatch company successfully delivering the parcel.
Was then contacted by the child’s Mum to say the parcel never arrived. After a lot of difficulty I contacted the courier company who sent me a photo of the parcel being delivered to a man&a property I didn’t recognise. The courier company - Yodel - couldn’t have cared less that they delivered the parcel to the wrong address.
Now Smyths are insisting it was delivered to the right address and sent me the same photo of it being delivered to the wrong address. Totally exasperating dealing with Smyths and Yodel.
Avoid if you can, totally unreliable courier service and useless customer service

De watertafel voor mijn zoontje zijn verjaardag was door DPD op een totaal verkeerd adres bezorgd.. contact opgenomen met klantenservice van Smyth Toys, ik kreeg erg snel een reactie! Ze hebben mij goed geholpen en heb binnen een week mijn geld teruggestort gekregen.

My son and daugter in law chose the travel system that they wanted and and we went to purchase it for them from the shop in Luton. The staff were brilliant. Approached by a member of staff who helped us find what we were looking for and went to get it for us so we could pay. Whilst waiting another member of staff who was arriving for her shift saw us waiting and said she would be back out to help us shortly.
Items arrived at the desk all paid for with the first member of staff and the second member of staff loaded it all on to the trolley for us to take to our car.
Upon reaching the downstairs I thought we would have to go through the tills again to exit the building NO the very kind security guard let us through the entrance and offered to take the trolley back for me once loaded.
Its so nice to encounter people who actually seem to enjoy their work who were really polite, helpful and not pushing a sale on you.

Hi just to let everyone know out there,for people thats wanting a trampoline for their kids make sure you have been on steroids for the last 3 years to put it together. I got a 12foot by 8 foot trampoline and I wouldn't recommend this service is absolutely diabolical. This trampoline is terrible

Nous avons eu un problème en scotchant un cadeau au moment de couper le scotch merci de bien vouloir les changer ou de faire quelques choses (merci à Noa pour le sauvetage)