Came out as an emergency as boiler shut down… am disabled and needed heat and hot water …. Which the smith & Byford man sorted … it’s only a temp fix but he was worried that i needed it functioning…ve... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The Gas Engineer arrived nice and early on Monday morning and sorted out the problem with the boiler very efficiently. Despite his busy schedule, he made time to answer lots of the questions we h... Se mere
Virksomheden har svaret
I'm surprised that the technician that attended my apartment for annual servicing on 25/9/26,disabled our Boiler. I suppose that the visit was for routine maintenance but now in repair mode wi... Se mere
Virksomheden har svaret
My boiler needed repressurising, phoned Smith and Byford in the morning and by early afternoon engineer had been and fixed problem. I was impressed with speed of sorting the issue out and how pleasan... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Smith and Byford were established in 1966. We now directly employ 400+ members of staff, yet remain a family run business. We specialise in delivering Gas, Electrical and BMS services to over 15 Registered Providers in London and the South of England.
Kontaktoplysninger
4,0
God
772 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I’ve never had anything but positive…
I’ve never had anything but positive experiences with smith & Byford. Especially the friendly engineers always have a smile and have a good chat. Good Old school service.
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
I have been using Smith & Byford for a…
I have been using Smith & Byford for a number of years and have always been impressed with their service.
The staff are very helpful and friendly.
I would highly recommend them.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
NO NONSENSE GETS THE JOB DONE WELL PLUS
They were on time. Quick efficient thorough, clean and tidy and did extra jobs i didnt expect. Pleasant strapping lovely men ha!
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Very Polite, Professional & Efficient
The young man that attended my property was very polite as soon as I opened the door😊
He was polite & professional when he was in my home aswell.
He even took time out to try & answer some questions I had about my hot water.
Was very Pleased & Happy with his work & his mannerism!
***** Rating!
Would Recommend Smith & Byford Ltd
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Hi there,
Thank you for your great feedback, and for responding to our information request. Our team will look up the job and pass on your review to the engineer and his line manager. Please do get in touch if you require any further assistance.
Thanks,
S&B
The engineer who checked my gas boiler…
The engineer who checked my gas boiler was friendly and professional in his attitude
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Good job done fixed my heating came…
Good job done fixed my heating came back until they found the problem. Very polite and cleaned up afterwards no mess left
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Besvarelse fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Boiler one year check
Boiler one year check . Good service and turned up on time. Brilliant.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
He was very knowledgeable, respectful , polite and very professional
The member of staff who attended on Friday 13th of March to our home at flat 18 Turville Court , was very professional, very knowledgeable , respectful and he completed the job to the required standard. Could you kindly send massive thank you to your member of staff .We are very pleased with Smith and Byford work to our home.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good afternoon,
Thank you for your 5* review, we really appreciate your kind words. I've passed this on to our customer care team, who will make sure its sent on to the engineer and his line manager.
For your security, we would advise you edit your review to remove your address.
Thanks again,
S&B
Micheal
Micheal
Was punctual and identified who he is with his ID and my password and what works he is here to carry out
All corresponded with letter which I received
And micheal was very polite
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
We are both in our seventies and have…
We are both in our seventies and have been left without Heating and Hot Water for over a week because the boiler engineer came in to fix the boiler, cross threaded a part and now it needs 4 more parts replaced. They said they had the parts but now their saying they haven't been picked up and the manager wasn't available when we asked to speak too them! We have three rooms at under 60degrees and living room is barely above 60degrees!! We are cold and so fed up and angry 🤬🤬🤬 it's now Wednesday and we are awaiting an engineer to sort the boiler out
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Hi Wendy,
I understand that our Customer Care team have been in touch with you and the issue has been resolved. Please let us know if you require any further assistance.
Thanks,
S&B
They kept appointment and where very professional when arrived. Gas engineer was very friendly and professional and got straight down to fixing the problem 10 out of 10
They kept appointment and where accommoda
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Hi there,
Thank you for your great feedback, and for responding to our information request. Our team will look up the job and pass on your review to the engineer and his line manager. Please do get in touch if you require any further assistance.
Thanks,
S&B
Very pleasant
Very pleasant, and polite operative.
He cleaned any mess that was made, and completed the service, and the repair satisfactorily.
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
I am here in tears no one show up
I am here in tears. A priority appointment was made for me because I am a Elderly disabled person with no hot water or heating. I have been waiting for an heating engineer for 9 hours now. They should have been here 12.30pm.. now Smith and Byford wants to give me an appointment for 26th March. It's the 12th of March today. I am in so much pain because of my sickness.
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good afternoon,
We’re sorry to hear you were unhappy with our service. We have reached out privately through Trustpilot for further information, but have yet to hear from you. If you could please send your full address and a recap of the issue to customercare@smithandbyford.com, we will be able to help address your concerns
Kind regards
Smith and Byford
The gentleman arrived explained who he…
The gentleman arrived explained who he was & what he was here to do. He was polite friendly & a chirpy chap. He went about my gas safety certificate test in a methodical neat and tidy way explaining what he needed to do & asking permission at applicable times. He was extremely pleasant & i cant recommend him enough.
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Hi there,
Thank you for your great feedback, and for responding to our information request. Our team will look up the job and pass on your review to the engineer and his line manager. Please do get in touch if you require any further assistance.
Thanks,
S&B
The engineer who called was polite
The engineer who called was polite, friendly and efficient and quickly solved the problem with my boiler. He arrived within the alotted appointment slot.
5. marts 2026
Uopfordret anmeldelse
Was very efficient and professional.
Was very efficient and professional.
The gas engineer was happy to answer any questions I had regarding the boiler.
6. marts 2026
Uopfordret anmeldelse
I am very satisfied with the service of…
I am very satisfied with the service of Smith and Byford . They were on point , their staff was superb and I’ve received an excellent service, a job well done.
28. februar 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
CUSTOMER SERVICE FIVE STARS
The Customer Service Experience
i received from Sky at Smith and Byford was Excellent.
Thank You 😊
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can on this review on to Sky and their line manager
Thanks again
Smith & Byford
I heard the problem on the 3 of march…
I heard the problem on the 3 of march 2026 with my radiator not coming on the engineer came and he knew what he needed to do he needed to change the veil and he was explained in all the way through the process to me I forgot his name but he was a good man very clear for and very honest for what he had done it works now top marks to this engineer
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
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