Came out as an emergency as boiler shut down… am disabled and needed heat and hot water …. Which the smith & Byford man sorted … it’s only a temp fix but he was worried that i needed it functioning…ve... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The Gas Engineer arrived nice and early on Monday morning and sorted out the problem with the boiler very efficiently. Despite his busy schedule, he made time to answer lots of the questions we h... Se mere
Virksomheden har svaret
I'm surprised that the technician that attended my apartment for annual servicing on 25/9/26,disabled our Boiler. I suppose that the visit was for routine maintenance but now in repair mode wi... Se mere
Virksomheden har svaret
My boiler needed repressurising, phoned Smith and Byford in the morning and by early afternoon engineer had been and fixed problem. I was impressed with speed of sorting the issue out and how pleasan... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Smith and Byford were established in 1966. We now directly employ 400+ members of staff, yet remain a family run business. We specialise in delivering Gas, Electrical and BMS services to over 15 Registered Providers in London and the South of England.
Kontaktoplysninger
4,0
God
772 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Terrible
Last time the engineer refused to carry out the appointment and rudely said "i cant work like this !!" without stating why
Rebooked and no one turned up after i waited in all afternoon, after battling with the chatbot they said that they failed to gain access
So they lie as well !!
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good morning,
We’re sorry to hear you're unhappy with the service. Could you please email customercare@smithandbyford.com with your full postal address and details of the service you received so our team can investigate this.
Kind regards,
Smith & Byford
A young guy came to do a yearly gas…
A young guy came to do a yearly gas safe check, I didn’t ask his name. He was cheerful, polite, a tidy worker, respectful and knowledgeable when I asked some related questions.
Thank you for the great service provided.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your review & full address so we can locate which engineer attended and pass on this review to their line manager.
Thanks again
Smith & Byford
A boiler gas check I requested
Kind young man entered my home to do a gas check for me. Was polite and very sweet to my dogs. He was very proactive got the check done in 20mins was great.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your review & full address so we can locate which engineer attended and pass on this review to their line manager.
Thanks again
Smith & Byford
They Came to lovely young men said they…
They Came to lovely young men said they would be back on Monday they came and they carried out the repair. Very polite. .
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your review & full address so we can locate which engineer attended and pass on this review to their line manager.
Thanks again
Smith & Byford
Arrogant engineers
Engineer thinks he can park wherever he pleases, then acts ignorant when confronted.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good morning,
We’re sorry to hear you're unhappy with one of our engineers. Could you please email customercare@smithandbyford.com with your full postal address and details of the incident so our team can investigate this.
Kind regards,
Smith & Byford
Man very nice l told l have hearing…
Man very nice l told l have hearing problem he really good told what he doing and everything in good condition
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
It is the good service
It is the good service, on time arriving, perfect doing the job
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
I’ve always had a great experience with…
I’ve always had a great experience with Smith & Byford. They responded very quickly when I called, which I really appreciated. The engineer who fixed my boiler was friendly, professional, and took the time to explain everything clearly. Very helpful service — highly recommend
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your review & full address so we can locate which engineer attended and pass on this review to their line manager.
Thanks again
Smith & Byford
they just didn't bother to show up
they just didn't bother to show up. no call from them. no corospondane at all. a total waste of my time. called at 8am this morning...still waiting ar 5pm.. told my housing officer they can come anytime up to midnight. bearing in mind that I am an elderly person with disabilities and multiple health conditions. it's just not good enough..if you can't handle the job give it to someone who can.. I would definitely NOT recommend this company to anybody..I have read the reviews and to be honest THE PEOPLE ARE NOT LYING..I am one of those people. to be honest I'm flabbergasted.. Smyth and Byford GET YOUR ACT TOGETHER..
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good morning,
We’re sorry to hear you're unhappy with the service. Could you please email customercare@smithandbyford.com with your full postal address and details of the service you received so our team can investigate this.
Kind regards,
Smith & Byford
Turned up on time
Turned up on time, very professional treated my property with respect and a very pleasant man
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Turned up quickly after heating fault…
Turned up quickly after heating fault reported. Fixed within 30 mins of arriving by lovely young man. No mess or dramas, so very happy.
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
I wouldn’t even give them one star
I wouldn’t even give them one star! Called them about 9-10 times to sort my elderly mother’s boiler - she had no heating or hot water. She is 80 and in poor health living in sheltered accommodation. She tried to deal with it herself initially but was constantly fobbed off. I got involved to try to sort it and there are still issues. The engineers do not do their job. They are incompetent, careless and flippant. One engineer refused to move my mother’s towels to access the boiler in her hallway which is shocking given she is elderly and barely able to stand. Abysmal service. I’m still battling to get the issue fixed.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good morning,
We’re sorry to hear you're unhappy with the service. Could you please email customercare@smithandbyford.com with your full postal address and details of the service you received so our team can investigate this.
Kind regards,
Smith & Byford
Thank you, so much for your help and support. I appreciate the engineer who fix the job. 33 highcross way
They are professional and extremely helpful for the crucial time.
3. april 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Hi Khorsheed,
Thank you for your 5* review, we really appreciate you taking the time to write this. I've passed the details on to our Customer Care team, who will in turn pass on your feedback to the attending engineer and his line manager. We would advise you now edit your review for your privacy, as it contains sensitive information.
Thanks again,
S&B
Gas check appointment…
Engineer was very professional showed his credentials when I answered the door was very efficient doing his checks was pleased with service overall
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Gas safety check boiler/meter on rented…
Gas safety check boiler/meter on rented property, booked first call, bang on time, quick, no mess, all good.
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Professional and trustworthy
I used Smith and Byford services several times and repairs I needed were timely fixed.
Friendly and proffesional engineers.
Recommend.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Great service and friendly staff
Great service and friendly staff. Would recommend. Thank you.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Left my disabled cousin with no heating…
Left my disabled cousin with no heating no hot water and got told to use kettle water . Rude customer service advisor.
Ongoing still issue raised on the 17.3.26
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good morning Laina,
We’re sorry to hear you were unhappy with our service. We thank you for replying to our information request, but unfortunately we have been unable to find you on our system using the information provided.. If you could please send your full address and a recap of the issue to customercare@smithandbyford.com, we will be able to help address your concerns
Kind regards,
S&B
Very good
Very pleased with the engineer,who carried out a gas safety check. Arrived within time frame, polite and friendly and completed all checks,including smoke and carbon monoxide alarms. Thanks for keeping us safe!
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Arrived quickly very polite clean and…
Arrived quickly very polite clean and tidy ☺️ . Apparently this is not enough feed back do you want a Enid Blyton story to go with it ...
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good morning Lisa,
Thank you for your 5* review, we appreciate you taking the time to leave it. Regarding the information request, this is just so we can confirm your address and the relevant appointment on our system, then we can pass your feedback on to the attending engineer and their line manager.
Thanks again,
S&B
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