Came out as an emergency as boiler shut down… am disabled and needed heat and hot water …. Which the smith & Byford man sorted … it’s only a temp fix but he was worried that i needed it functioning…ve... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The Gas Engineer arrived nice and early on Monday morning and sorted out the problem with the boiler very efficiently. Despite his busy schedule, he made time to answer lots of the questions we h... Se mere
Virksomheden har svaret
I'm surprised that the technician that attended my apartment for annual servicing on 25/9/26,disabled our Boiler. I suppose that the visit was for routine maintenance but now in repair mode wi... Se mere
Virksomheden har svaret
My boiler needed repressurising, phoned Smith and Byford in the morning and by early afternoon engineer had been and fixed problem. I was impressed with speed of sorting the issue out and how pleasan... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Smith and Byford were established in 1966. We now directly employ 400+ members of staff, yet remain a family run business. We specialise in delivering Gas, Electrical and BMS services to over 15 Registered Providers in London and the South of England.
Kontaktoplysninger
4,0
God
772 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The engineer was very polite and new…
The engineer was very polite and new his job well done as im very pleased
5. juni 2026
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Besvarelse fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
He was a very polite and friendly young…
He was a very polite and friendly young man. In the 9yrs I have lived here no one has ever done such a thorough service. I told him about a problem with the boiler that I was concerned about (a very loud booming noise after using the hot water). That was the first thing he looked into. 10/10 for his work and demeanor.
2. juni 2026
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Besvarelse fra Smith & Byford
Good afternoon,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Well done. …
The gentleman who came to do my gas check yesterday was polite, pleasant, courteous, helpful and extremely efficient. I was pleasantly impressed.
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good afternoon,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Bad water leak
I suffered a sudden fairly bad leak from my kitchen pipes and was very anxious as I have health problems with limited mobility. Customer service told me someone would be sent out ASAP. One of their plumbers was in the area and did an initial inspection another plumber was sent out to complete the job. The plumber was very reassuring that it could be fixed that evening. He did a great job and I was extremely satisfied.
29. maj 2026
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Besvarelse fra Smith & Byford
Good afternoon,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Professional and Helpful Engineer.
The engineer who dealt with the faulty boiler was both professional and helpful in resolving the issue. He listened to all the issues I raised. Great.
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good afternoon,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Brilliant lady engender
The lady engender was very well prepared with equipment I have never seen before. She did all the tests and answered my questions. Se checked the gas meter with a special equipment, and sprayed the connections after (to check for leaks I suppose), then attached something else to the gas boiler and also filled some water as the pressure was a bit low. She looked inside the boiler and takes some pictures.
I am giving 5 stars because of this professional lady engender even though I haven’t had that experience before with the previous engineers.
22. maj 2026
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Besvarelse fra Smith & Byford
Good afternoon,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
They came to check my gas supply.
They came to check my gas supply, Guy was ok, but didn't speak very good English, I have lived in my home for almost 31 years, and have never had a gas supply to my home, I am all electric, I tell Smith and Byford this every year, but they still insist on coming, probably because they are being paid to do so by Clarion Housing.
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good afternoon,
We're sorry to hear you were unhappy with our service. If you could please email customercare@smithandbyford.com with your full address and the nature of the issue, they'll work to resolve this for you.
Kind regards,
Smith & Byford
Gas safety check. Very happy.
I had a gas safety check as required by my landlord. I received a text message containing a link to book my appointment. The engineer arrived on time and was very polite and professional. I have always had good service from Smith & Byford.
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good afternoon,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Excellent communication
Excellent communication, engineers are professionals , very good service
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good afternoon,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Gas review
Great service I have had a gas inspection every year it’s a compulsory service from the housing association I’m under engineer was very nice and respectful as he took his shoes off before entering. Quick efficient service.
21. maj 2026
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Besvarelse fra Smith & Byford
Good afternoon,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Great Service
Had two visits, one on Thursday and one on Friday.
The Friday visit was excellent...the engineer was very helpful, professional, and friendly. He fixed a leak and also helped set up my programmable room thermostat. I was very happy with the service provided.
Thanks to the customer service team for arranging the appointments, very helpful.
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good afternoon,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Besvarelse fra Smith & Byford
Good afternoon,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
They responded very fast when the…
They responded very fast when the office reported the concern to them.
They did a very professional job and I am very pleased.
Thanks.
18. maj 2026
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Besvarelse fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Operative was polite
Operative was polite, well mannered. Cant fault his work and was very efficient. Nice bloke
18. maj 2026
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Besvarelse fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
The job was done as expected
13. maj 2026
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Besvarelse fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Great service
A couple of guys came around I didn't get their names but they got my hot water working again they were very friendly informative and professional
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Besvarelse fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Central heating message display misbehaving!
MOST EXCELLENT service from Donna who understood my query without issue, booked the engineer's visit to erase the "service due" message on the central heating monitor (as boiler check was successfully done 3 months previously!) and escalated the visit by 3 days. Text message was sent, Donna also called back, the same day, to confirm escalation date & received postal letter. Engineer (professional, courteous and very friendly young man!) came on the day mentioned and changed the unit altogether as message couldn't be erased. Extremely pleased with service from S&B from start to finish. Would HIGHLY recommend.............5*****!!
11. maj 2026
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Besvarelse fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Arrived on time and worked thoroughly…
Arrived on time and worked thoroughly for 45 minutes. Previous time was 5 minutes. Vast difference but happy done properly. Thank you.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good afternoon,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
I had an electricity safety check done…
I had an electricity safety check done by this company and found the engineer they sent to be polite, efficient and helpful.
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Smith & Byford
Good afternoon,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
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