Smith & Byford Anmeldelser 

I am totally disgusted by the Boiler Inspection engineers and their administration. As a caregiver we have a strict timeline to work to. As a disabled young adult with protected characteristics, an appointment was given with the legal expectation of reasonable adjustments to the appointment. But even with a clear understanding agreed by both the company and the client’s council ( who I was told was the client) the home tenant’s needs and rights was disregarded. The Tenant who I care for made three phone calls to ensure her appointment was adhered to, with regard to my next appointment where client had to attend hospital. Despite everything, the engineer turned up after the appointed time insisting to gain access to the property. This was post my client’s telephone can and email advising them that she would have to rebooked.
I called the office later as her caregiver and was advised the wrong time, they did not acknowledge my client’s calls or email advising them that the appointment would have to be rescheduled. They denied the client ever communicating with them.

The Disability Discrimination Act (DDA) was introduced to protect the rights of disabled individuals, including those with physical disabilities, mental impairments, or visual impairments. However, in England, Wales, and Scotland, the Equality Act 2010 replaced the DDA, bringing together and strengthening protections against discrimination.

Clearly training and an apology including rebooking the client’s appointment need a to be made by this company and the (client/council SE145NJ ) serving this vulnerable client.
United Kingdom

I was really impressed with the exceptional customer service provided by Miriam at Smith and Byford over the phone.She was very polite,professional and even went beyond to contact the Gas Engineer Stuart if he was still coming over to my property. Stuart the Gas Engineer was very professional too and he gave me a courtesy call before his arrival at my property.

Phil come out yesterday very polite talk me through it

Engineer arrived within planned window, work carried out swiftly, no inconvenience and no mess, very happy customer 😄

Staff are always pleasant, well trained and work quietly and effectively to either make a repair or carry out annual safety check.

They always carry and show ID and have clearly marked vans and company logo.

Have always had Smith and Byford looking after my boiler .recently put in a comby boiler and hid it away in my airing cupboard and fitted the shelves back for me .have alway done a great job and are professional and polite 👍

Good and bad. Replacement boiler good. Agreement to remove 30 year old not particularly working well large radiator. Your QC who came end of the day hot and bothered didn’t care what I said. Next day they drained it and that was it. Clarion told me to complain so I did your supervisor came out and immediately asked me what was happening as iv been here 30 years I know my house. He agreed it needed replacing and it was done. Thank you 🙏
I didn’t appreciate your QCs attitude
Thanks for everything else

Peter was prompt. Very polite and very professional, answered all my questions with smiles. Trust Smith n Byford

The man came during the time slot allocated which is brilliant and he done the job really well and completely it quickly which is fantastic! Super polite as always and explained everything! Thankyou :)

Very good service man was very polite just did his job quick and finished in time.

Prompt service, good clear communication and polite. Finished the service in good time and left everything clean and tidy.

The young man turned up promptley got on with job most polite. Very pleased no problems. Always pleased with hiw smart and polite Smith an Byford staff are.

Absolutely lovely man even put up with my grandchildren getting in the way

I had my recent boiler service and Joshua spotted some faults and come back within a few days and fixed them. When he managed to get the parts He also fixed a broken radiator valve. I was very impressed with his can-do attitude.

They turned up and got straight to work on my gas meter They were hard working and very professional. They were a good team well pleased thanks

The smith and Byford engineer arrived bang on time. Got straight to work turned out he was a Chelsea fan like me so we spent the whole time talking about Chelsea 😊 he was working whilst talking by the way! He was a lovely young man very polite and totally respectful. He would be welcome back anytime. Thank you

They do a very good service, booking process is excellent and they keep you updated. The staff are polite and professional

I had a Gas inspection few days ago to check my boiler as I didn’t have hot water as it keeps going hot and cold for about a year. I had carbon oxide in my back bedroom now it disappeared. I’ve got one in the dining room and I used to have one in the back bedroom upstairs but now it’s gone I'm not happy with that. I am deaf and partially blind and I can’t smell anything which it does frightened me:(

This appointment was scheduled for the annual service so can only comment on professionalism and was happy in that regard. The time frame was respected and the engineer was respectful and efficient.