Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
2,5
5 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Dangerous fault developed in wireless module causing battery to swell. Obviously not safe to use. Emailed re warranty and was ignored. Order replacement out of desperation to sleep and it never turned up. Ignored by customer support and had to dispute through lloyds to get money back.
The products are OK but the support model is abysmal.
I recently bought their most expensive Effortless model and had some trouble with it.
The only way to contact support is to email an address at sleepphones.co.uk. I tried that and got an out of office message back from somebody at go10.co.uk. They didn't say when they would be back, but they did mention another 'team' email address at go10.co.uk, so I emailed that. In reply I received a different out of office email from someone saying they were out for the rest of the week but somebody from the team would get back to me. They didn't.
There is also an 0800 number on the website for sales, so in desperation I tried that. It went to an EE mobile voicemail.
It seems pretty clear that SleepPhones UK has outsourced their UK support to go10.co.uk, so I searched my Linked-In contacts for go10.co.uk and their Managing Director was there, so I messaged him for help. He didn’t reply, and instead simply blocked me.
So by all means buy some SleepPhones, but don’t expect any help from them if you have a problem. Instead, you will have to do as I will, and go to your credit card company and dispute the charge.
I have used SleepPhones for some years now, and the time came to replace them recently. The new sleephones have improved Bluetooth support and last longer. Their customer service is excellent and they were very helpful in resolving a query I had with my new device.
Great idea but quality of the headset is lacking. Used them once a week for a year and then the headphone jack began creating static. Subsequently the jack stopped connecting at all. As the purchase was just over a year prior, the company would not replace them. The company rep very unhelpfully told me that as the warranty expired I’d need to purchase another set of speakers. I clearly won’t be doing that if they’re only going to last a year! Found some cheap replacements on Amazon instead…
These are just what I was looking for! Due to being bedridden, I find the regular over-ear headphones extremely uncomfortable; they actually cause neck injury/strain because they push me out of alignment - pushing my head forward because I'm resting on a pillow, and obviously you can't lay on your side with either over-ear headphones or earbuds without experiencing pain!
You can lay on your side with these and still be comfortable. Some have said they become uncomfortable with all-night wear but I can't comment on that as I only use them for an hour-or-so at a time. They double as an eye-mask which is very handy for me as I always use a mask to help with rest/sleep. I chose the corded version as I don't trust wireless for health reasons, and they were despatched/arrived quickly despite covid lockdown.
I have deducted one star because I sent a product enquiry (I wanted to know the frequency response) and never heard anything back from them. I'm assuming this is because they're focused on their American website - so please don't neglect your UK customers!👍🏻🙋🏻
All-in-all a useful and welcome addition to my routine.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
