Saskia being so welcoming and her attention to concerns during treatment. Her ability to suggest products is also great! Everyone at this clinic is so lovely, from the receptionist to the treatment st... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
The staff are so welcoming and friendly, the treatment was administered professionally and with the utmost care.
Virksomheden har svaret
I appreciated that the staff explained every step throuout the treatment
Virksomheden har svaret
Fantastic team and service! Thank you so much.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
SK:N is the country's leading skin clinic offering more highly medically trained staff than any other chain of clinics. We also pride ourselves on having the most regulated treatment approach in a meticulously clinical environment - nationwide. No one offers more specialised skin treatments, from mole excisions to anti-ageing injectables, tattoo removals to facial resurfacing, or uses more advanced technology to do so.
Kontaktoplysninger
52 London Street, RG1 4SQ, Reading, Storbritannien
- 3331305013
3,9
God
55 anmeldelser
Har besvaret 78 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Hi answer required
Hi
You need to refund me the deposit I’ve paid for my appointment!
I’ve turned up at the Reading branch only to find it closed. No email is working and no option when you call! Terrible!!
23. juli 2024
Uopfordret anmeldelse
Besvarelse fra SK:N - Reading
Dear Customer,
We were only made aware on the 17th via video call when all staff were made redundant and asked to leave.
To make a claim, please contact - https://www.gov.uk/government/news/five-skn-group-companies-in-liquidation-information-for-patients-employees-and-creditors#:~:text=Information%20for%20patients%20and%20their,Group%20of%20companies%20in%20liquidation.&text=Winding%2Dup%20orders%20were%20made,on%20Thursday%2018%20July%202024.
Kind regards,
Sk:n team
Very good service from staff and Dr
12. juli 2024
Besvarelse fra SK:N - Reading
Dear Spencer,
We are so pleased to hear you had a good experience and results at our Reading Clinic and that the team are doing such a good job.
We do hope you continue to enjoy your skin journey.
Kind Regards,
sk:n team Amanda
Fantastic team and service!
Fantastic team and service!
Thank you so much.
13. juni 2024
Uopfordret anmeldelse
Besvarelse fra SK:N - Reading
Dear Andrea,
We’re thrilled to hear about your wonderful experience in our Reading clinic.
Thank you for sharing your feedback.
Kindest regards,
sk:n team Donna
Shakeyha was very professional and good…
Shakeyha was very professional and good with the laser... fast and not painful.
Good manners and a warm nature.
17. maj 2024
Besvarelse fra SK:N - Reading
Dear KD,
We are so pleased to hear you had a good experience and results at our Reading Clinic and that the team are doing such a good job.
We do hope you continue to enjoy your skin journey.
Kind Regards,
sk:n team Donna
The staff are so welcoming and…
The staff are so welcoming and friendly, the treatment was administered professionally and with the utmost care.
27. april 2024
Besvarelse fra SK:N - Reading
Dear Karen,
Thank you for sharing your experience.
We are so pleased that you’ve had such a positive experience with us.
We look forward to seeing you back in clinic soon.
Kind Regards,
sk:n team Donna
Overpriced and very underwhelming…
Overpriced and very underwhelming experience. The worst Hydrafacial I’ve ever had - I used to regularly have these at another salon who unfortunately had no availability
7. oktober 2023
Uopfordret anmeldelse
Besvarelse fra SK:N - Reading
Dear Lucy,
We are incredibly sorry to hear that you’ve not had a positive experience with us and really value the time you’ve taken to share your feedback.
We would like to help resolve your concerns and ask that you kindly email us on contactus@sknclinics.co.uk so we can look into your individual experience in more detail.
We look forward to speaking to you and hope we can work together to find a positive resolution.
Kind regards,
Sk:n team Amanda
The Staff at Sk:n Reading
The Staff at Sk:n Reading, very helpful and pleasant
3. august 2023
Uopfordret anmeldelse
Besvarelse fra SK:N - Reading
Dear Richard,
Thank you for this wonderful review, we are glad to hear you have had a positive experience with the clinic and our wider teams.
We do hope to see you back in the near future, thank you for choosing sk:n.
Kind Regards,
sk:n team Donna
I appreciated that the staff explained…
I appreciated that the staff explained every step throuout the treatment
17. december 2022
Besvarelse fra SK:N - Reading
Dear Valued Customer,
We’re thrilled to hear about your wonderful experience in our Reading clinic.
Thank you for sharing your feedback.
Kindest regards,
sk:n team Donna
Lovely staff!!
Saskia being so welcoming and her attention to concerns during treatment. Her ability to suggest products is also great! Everyone at this clinic is so lovely, from the receptionist to the treatment staff and always so clean.
23. november 2022
Besvarelse fra SK:N - Reading
Dear Renee,
We are so pleased to hear you had a good experience and results at our Reading Clinic and that the team are doing such a good job.
We do hope you continue to enjoy your skin journey.
Kind Regards,
sk:n team Donna
Professional service and quality work
Professional experts, helpful and friendly. Hydra facial is worth it on acne prone skin. I can see the differences. Also, experts recommended effective products. A must try experience altogether!
5. oktober 2022
Besvarelse fra SK:N - Reading
Dear Manalee,
Thank you for this wonderful review, we are glad to hear you have had a positive experience.
We do hope to see you back in the near future, thank you for choosing sk:n.
Kind Regards,
sk:n team Amanda
had to rebook as clinic was running at…
had to rebook as clinic was running at least 45mins behind
they made the rebooking process easy and offered to pay for expenses incurred
29. september 2022
Besvarelse fra SK:N - Reading
Dear Valued Customer,
I’m sorry to hear that you felt we could have improvement our service in some areas.
Your feedback is really valuable in helping us to improve our service so thank you for taking the time to share your experience.
Remember you can always talk to us in clinic or call our lovely customer service team on 03330605564 to discuss any concerns.
Kind Regards,
sk:n team Donna
Helpful and polite staff and a quick…
Helpful and polite staff and a quick service. All in all a great place.
20. august 2022
Besvarelse fra SK:N - Reading
Dear Debbie,
We’re thrilled to hear about your wonderful experience in our Reading clinic.
Thank you for sharing your feedback.
Kindest regards,
sk:n team Donna
Best staff and laser hair treatment ever.
Incredibly friendly, helpful and knowledge staff. Put me instantly at ease and were able to answer all of my questions. In particular, I think you could ask the branch manager anything and she'd know! She's a real credit to the company. I've had laser treatments at SK:n clinics before and at other places but in my experience, the treatment at SK:n is vastly superior and so are the results. I've had my first treatment already and the staff were very professional and courteous so I'm already looking at other treatments because I suspect this place will become my favourite salon/treatment centre.
30. juni 2022
Besvarelse fra SK:N - Reading
Dear Nadia,
We are so pleased to hear you had a good experience and results at our Reading Clinic and that the team are doing such a good job.
We do hope you continue to enjoy your skin journey.
Kind Regards,
sk:n team Donna
Superb service.
15. juni 2022
Besvarelse fra SK:N - Reading
Dear Valued Customer,
We’re thrilled to hear about your wonderful experience in our Reading clinic.
Thank you for sharing your feedback.
Kindest regards,
sk:n team Donna
Do not recommend for possible cancer
Not impressed. I expected a scan of the patch on my back that won’t heal, not guesswork. Doctor only available after 4pm on a Thursday. Not in any way what their website implies about scans, treatment on the spot and availablity to suit the customer. Phoned central number to complain and nobody bothered calling back.
8. april 2022
Uopfordret anmeldelse
Besvarelse fra SK:N - Reading
Dear Jackie,
We are incredibly sorry to hear that you’ve not had a positive experience with us and really value the time you’ve taken to share you feedback.
We would like to help resolve your concerns and ask that you kindly email us on contactus@sknclinics.co.uk so we can look into your individual experience in more detail.
We look forward to speaking to you and hope we can work together to find a positive resolution.
With best wishes,
sk:n team Donna
Just had gel manicure with Melina
Just had gel manicure with Melina. Definitely the best experience I have ever had. So gentle and so thorough. Highly recommend
Liz Wiles
7. marts 2022
Uopfordret anmeldelse
Besvarelse fra SK:N - Reading
Dear Liz,
Thank you for this wonderful review, we are glad to hear you have had a positive experience in our Reading clinic.
We look forward to seeing you back in clinic soon.
Kind Regards,
sk:n team Amanda
Avoid at all cost. Horrible clinic
Horrible clinic only interested in your money. Paid for services they have refused to provide and have also refused to give me a refund of my money. Made a complaint since December to date my complaint remains unresolved. Avoid avoid avoid. They are horrible
11. februar 2022
Uopfordret anmeldelse
Besvarelse fra SK:N - Reading
Dear Zainab,
We are incredibly sorry to hear that you’ve not had a positive experience with us and really value the time you’ve taken to share you feedback.
We would like to help resolve your concerns and ask that you kindly email us on contactus@sknclinics.co.uk so we can look into your individual experience in more detail.
We look forward to speaking to you and hope we can work together to find a positive resolution.
With best wishes,
sk:n team Amanda
Izzy is an star
At the reading Skn clinic it feels like home I feel very comfortable there and the staff are friends too me and we have very amazing conversation and I feel so blessed to be there and the manager of that place Julia is absolutely amazing and we have very fun conversation and she is so funny and so are my friends they are amazing and funny and understanding but the person who sticks out most is Izzy she is one of the kind and she is so brilliant, good hearted and caring and helpful and such an warm hearted and beautiful friend also we have brilliant conversation and funny conversation and she is so funny and i feel so comfortable around her and I can talk about anything and she does my treatment so well and she always ask if I am okay and so does the manager and the rest of the team and I couldn't ask for better friends and I feel warm and welcomed and honestly there is no better place that I would rather be and honestly I'm speechless this place is incredible and my friends and Izzy are absolutely marvellous. Thank you so much
3. februar 2022
Uopfordret anmeldelse
Besvarelse fra SK:N - Reading
Dear Customer,
Thank you for this wonderful review,
We are so pleased to hear you had a good experience and results at our Reading Clinic and that the team are doing such a good job.
We do hope you continue to enjoy your skin journey.
Kind Regards,
sk:n team Donna
Birth mark removal
Dr Harris is a fantastic person who made me feel comfortable during the consultation. He explained my options as well as how the treatment works. I was very comfortable during my treatments and the results so far are incredible! Would definitely recommend it as the results are high quality!
29. januar 2022
Besvarelse fra SK:N - Reading
Dear AK,
We’re thrilled to hear about your wonderful experience in our Reading clinic.
Thank you for sharing your feedback, we look forward to welcoming you back in the near future.
Kindest regards,
sk:n team Donna
Removal of benign Seborrheic keratoses
Benign but troublesome lump removed from my shoulder. Good explanation, easy procedure, friendly staff.
21. januar 2022
Besvarelse fra SK:N - Reading
Dear John,
Thank you for this wonderful review, we are glad to hear you have had a positive experience.
We do hope to see you back in the near future, thank you for choosing sk:n.
Kind Regards,
sk:n team Donna
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