Staff were all always friendly and helpful, never pushy. Elliott was always happy to answer all our queries regardless how small, even after care has been great. Other Sinclair Group sales teams could... Se mere
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Se, hvad kunderne siger
Fantastic experience buying my Byd Seal U DM-I from Sinclair Swansea , we are delighted with the car 😃. A huge thank you to Maria for being so helpful , keeping in touch throughout the whole process... Se mere
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Elliot was outstanding! His knowledge of the vehicles was incredible! His customer service skills were superb, relaxed, friendly, no pushing or over kill with the sale! I had some reservations ab... Se mere
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Great experience from day 1 visit , staff was friendly and cooperative.we had a detailed conversation about the all vehicles or deals on them . Afterwards we booked our test drive on Sinclair byd swa... Se mere
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Virksomhedsoplysninger
Om Sinclair Group - BYD Swansea
Skrevet af virksomheden
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Kontaktoplysninger
Castell Close 3, SA7 9FH, Llansamlet, Wales, Storbritannien
- 01792 305444
4,8
Fremragende
53 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The sort of service you do not get these day
I am compelled to write a review following a visit to the BYD franchise in Swansea that my wife and I made. Our visit to BYD was by chance as we have already visited another car company the week before where we received extremely poor service and walked away. On arrival at the BYD site in Swansea we were met by Elliot, a very pleasant and professional young man who took us on a test drive and we loved the car. On our return we were ready to commit but my wife did mention that she liked the slightly bigger BYD Seal U but in black, we wanted a nearly new, then the manager Martin stepped in and said "let me find one for you", well after a coffee and a lot of banter Martin was true to his word and we signed up there and then and we await collection next week. I admit I have been a bit of an annoyance chasing the car as I am really looking forward to driving it. Both Elliot and Martin have been fantastic and the reason we decided to purchase. It is the sort of service you hope for but rarely find these days. Thank you both so much.
10. august 2026
Uopfordret anmeldelse
Perfect sales team.
Staff were all always friendly and helpful, never pushy. Elliott was always happy to answer all our queries regardless how small, even after care has been great. Other Sinclair Group sales teams could learn a lot from this team.
17. juli 2026
Besvarelse fra Sinclair Group - BYD Swansea
Hi Dawn, thank you for your lovely review! We’re delighted to hear that Elliott and the team were friendly, helpful and never pushy throughout your experience. It’s especially wonderful to know that Elliott has continued to provide excellent support after your purchase. We’ll be sure to pass your kind comments on to him and the wider team.
Kind regards,
Sinclair Group
The staff were excellent
The staff were excellent, and even though the site is under construction their attention to the smallest of detail was superb
17. juli 2026
Besvarelse fra Sinclair Group - BYD Swansea
Thank you for your wonderful review, David.
We’re delighted to hear that the team provided such excellent service and maintained a high level of care and attention throughout your visit. We really appreciate your understanding while work continues on site, and it’s fantastic to know that this didn’t detract from your experience with us.
Your kind comments will mean a great deal to the team. Thank you for taking the time to share your feedback.
Kind regards,
Sinclair Group.
Friendly and helpful.
Friendly, informative and helpful staff. Elliott Doran was our first point of contact, a delightful young man.
2. august 2026
Besvarelse fra Sinclair Group - BYD Swansea
Thank you for your lovely review, Mrs Richards.
We’re delighted to hear that you found the team friendly, informative and helpful throughout your experience with us. It’s especially wonderful to hear your kind comments about Elliott and the positive impression he made as your first point of contact.
We’ll be sure to pass your lovely feedback on to Elliott and the wider team. Thank you for taking the time to share your experience with us.
Kind regards,
Sinclair Group.
Nice and cool
Nice and cool , explained every question clearly , Maria and other staff very much friendly 👍👍
2. august 2026
Besvarelse fra Sinclair Group - BYD Swansea
Thank you for your lovely review.
We’re delighted to hear that Maria and the wider team made you feel welcome and provided such a friendly experience. It’s especially great to know that everything was explained clearly and that the team took the time to answer all of your questions.
We’ll be sure to pass your kind comments on to Maria and the team. Thank you for choosing us, and we hope to welcome you again in the future.
Kind regards,
Sinclair Group.
The whole experience of purchasing the carrar
The staff were extremely helpful. Nothing was too much trouble.
The experience of purchasing a new car was all done so smoothly, no pressure just helpful advice.
1. juli 2026
Besvarelse fra Sinclair Group - BYD Swansea
Thank you for your kind words! It was a pleasure assisting you with your new car purchase. We strive to provide outstanding customer service and are happy to hear that your experience was smooth and stress-free. We appreciate your trust in us and look forward to seeing you again in the future.
Kind regards,
Sinclair Group.
Excellent staff service very helpful…
Excellent staff service very helpful and friendly would recommend byd Swansea
25. juni 2026
Besvarelse fra Sinclair Group - BYD Swansea
Thank you for your fantastic review, Andrew.
We’re delighted to hear that you received such helpful and friendly service from the team at Sinclair BYD Swansea. Your recommendation means a great deal to us, and we’ll be sure to share your kind comments with the team.
Thank you for choosing Sinclair BYD, and we hope to welcome you again in the future.
Kind regards,
Sinclair Group.
Enjoyable experience
A very straight forward and professional experience provided by both Elliott and his manager Martin.
24. juni 2026
Besvarelse fra Sinclair Group - BYD Swansea
Thank you for your kind review, Mrs Evans.
We’re delighted to hear that Elliott and Martin provided such a straightforward and professional experience throughout. Making the process as smooth and easy as possible is exactly what we aim for.
We’ll be sure to pass your kind comments on to them both. Thank you for choosing us, and we hope to welcome you again in the future.
Kind regards,
Sinclair Group.
Besvarelse fra Sinclair Group - BYD Swansea
Thank you for your kind review, Denver.
We're delighted to hear that you had a great experience with us and that our team made you feel well looked after throughout your visit. Providing excellent customer service is something we take great pride in, so it's wonderful to know our staff couldn't do enough to help.
Thank you for choosing Sinclair. We hope to welcome you back again in the future.
Kind regards,
Sinclair Group.
Pleasant and helpful staff
Pleasant and helpful staff. Test drive was easy to book and ordering and pick up was done within a good period of time.
2. maj 2026
Besvarelse fra Sinclair Group - BYD Swansea
Thank you for your kind review.
We're delighted to hear that you found our team pleasant and helpful, and that the entire process, from booking your test drive through to collecting your new vehicle, was straightforward and efficient.
Providing a smooth and enjoyable customer experience is always our goal, so it's wonderful to know we delivered that for you.
Thank you for choosing Sinclair, and we hope to welcome you again in the future.
Kind regards,
Sinclair Group.
Besvarelse fra Sinclair Group - BYD Swansea
Thank you for your review, Gillion.
We're delighted to hear that you received excellent service from our team. Providing a professional and friendly experience for every customer is something we take great pride in, so it's wonderful to receive your feedback.
Thank you for choosing Sinclair, and we hope to welcome you again in the future.
Kind regards,
Sinclair Group.
This was my first experience of dealing…
This was my first experience of dealing with your group.I a pleased to say the whole experience was a positive one mainly due to the wonderful way in which your staff helped us through the whole process
explaining clearly every aspect of the purchase. I would like to say that no pressure was put on us
throughout.
10. maj 2026
Besvarelse fra Sinclair Group - BYD Swansea
Thank you for your wonderful review, David.
We’re delighted to hear that your first experience with our group was such a positive one. It’s particularly rewarding to know that the team took the time to guide you through every aspect of the purchase, ensuring everything was explained clearly and helping you feel confident throughout the process.
We’re also pleased to hear that you felt no pressure at any stage. Providing a relaxed, informative and customer-focused experience is something we strive for, so your feedback is greatly appreciated.
Thank you for choosing us and for taking the time to share your experience. We hope you enjoy many happy miles in your new car.
Kind regards,
Sinclair Group.
Very good customer service.
10. maj 2026
Besvarelse fra Sinclair Group - BYD Swansea
Thank you for your review, Manu.
We’re delighted to hear you received very good customer service from the team. Providing a welcoming and positive experience for our customers is always our goal, so your feedback is greatly appreciated.
Thank you for choosing us, and we hope to see you again in the future.
Kind regards,
Sinclair Group.
Excellent service from Elliott and the…
Excellent service from Elliott and the other staff. They are friendly, welcoming and knowledgeable. If you want a new car this is the garage to go to
1. maj 2026
Besvarelse fra Sinclair Group - BYD Swansea
Thank you for your wonderful review, Ball Family.
We’re delighted to hear that Elliott and the wider team provided such excellent service. Creating a friendly, welcoming and knowledgeable experience for our customers is something we take great pride in, so it’s fantastic to know this came across during your visit.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy many happy miles in your new car.
Kind regards,
Sinclair Group.
Highly recommended
Maria and Martin were absolutely amazing. Both were welcoming and worked really hard to get the car within our budget. The handover was smooth and the car was so well presented. We've already recommended the branch and the brand to friends and family.
30. april 2026
Besvarelse fra Sinclair Group - BYD Swansea
Thank you for your wonderful review, Mrs Howe.
We’re delighted to hear that Maria and Martin provided such a positive experience from start to finish. It’s fantastic to know they made you feel welcome, worked hard to find the right car within your budget, and ensured the handover was smooth and enjoyable.
We’re also pleased that the vehicle was presented to such a high standard. The greatest compliment we can receive is a recommendation, so thank you for already recommending both the branch and the brand to your friends and family. We truly appreciate your support and hope you enjoy every mile in your new car.
Kind regards,
Sinclair Group.
Besvarelse fra Sinclair Group - BYD Swansea
Thank you for your kind review, Jane.
We’re delighted to hear that Maria was both knowledgeable and helpful throughout your experience with us. Providing expert guidance and excellent customer service is something we pride ourselves on, so it’s wonderful to know Maria made a positive impression.
We’ll be sure to pass your lovely comments on to her. Thank you for choosing us, and we hope to see you again in the future.
Kind regards,
Sinclair Group.
Purchased a BYD Dolphin today at a good…
Purchased a BYD Dolphin today at a good price. Dealt with Elliott and Martin and both were very helpful and efficient in their advice. All staff were very supportive and professional with no pressure at all. Recommended.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Sinclair Group - BYD Swansea
Thank you for your kind feedback, Gareth.
We are delighted to hear you had such a positive experience purchasing your BYD Dolphin from BYD Swansea. It’s great to know Elliott, Martin and the wider team provided helpful, professional and pressure-free service throughout your visit.
We truly appreciate your recommendation and hope you enjoy every mile in your new BYD Dolphin.
Kind regards,
Sinclair Group.
Friendly and helpful sales persons
Friendly and helpful sales persons. Excellent communication - kept up to date with car delivery, etc.
28. marts 2026
Besvarelse fra Sinclair Group - BYD Swansea
Thank you for your kind review.
We’re really pleased to hear you found the team friendly and helpful, and that communication throughout your journey kept you well informed on your vehicle delivery. That’s exactly the level of service we aim to provide.
We appreciate your feedback and hope you enjoy your new car. If there’s anything you need, we’re always here to help.
Kind regards,
Sinclair Group.
Great experience
Very helpful, friendly and professional staff who are a delight to deal with.
26. marts 2026
Besvarelse fra Sinclair Group - BYD Swansea
Hi Claire,
Thank you for your kind review.
We’re so pleased to hear you found the team helpful, friendly and professional. It’s great to know they made your experience such a positive one.
We really appreciate your feedback and look forward to welcoming you again.
Kind regards,
Sinclair Group.
Besvarelse fra Sinclair Group - BYD Swansea
Hi Sally,
Thank you for your kind feedback. We’re delighted to hear you found the team at Sinclair BYD Swansea helpful and knowledgeable, and that you’ve been pleased with the aftersales service.
We really appreciate your comments and hope to welcome you back again in the future.
Kind regards,
Sinclair Group.
Dette er Trustpilot
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