Shoemall Anmeldelser 

Im giving ShoeMall 5 star for the super fast refund.
I called to cancel my order , I talked to Nancy the Supervisor and she submitted my cancellation and the next day, I have my full refund .

I purchased 3 pairs of boots for my daughters. I found a 30% off deal so I got a good price. The boots I purchased for my older daughters are great, BearPaw brand, good quality. No issues. However, the pair I bought for my youngest was too big. So I immediately completed the enclosed form and requested an exchange for the same shoe, different size. I mailed the boots back and waited. About a week and a half later, I noticed a credit on my credit card account. I was refunded the price of the boots minus shipping for the return. I assumed the replacement pair would be charged. However, after 2 more weeks....nothing. No replacement boots, no new charge, no correspondence. I finally emailed customer service. They responded saying that my return was processed and that there was no exchange. Case closed. Nevermind that I had requested an exchange. So here I am at the end of November scrambling for boots for my daughter. I did buy some locally but I was waiting for almost a month thinking that her new boots were coming! So dissatisfied with the return/exchange process and customer service.

Website sells replica shoes...not all brands are authentic. Buyer beware!

Boots came with deep leather scratches, glue in the zipper teeth and no insole in one.
They are charging my card another $7 for return shipping!!
Customer care emailed back telling me to call instead due to the overwhelming volume of inquiries, their team "cannot call out"
What a scam! Not woth the hassle.

I ordered a pair of booties and they didn't fit me well. The return was easy. I followed the instructions & I included the invoice return (came with the order) dropped off at a mail center & within 7 day received my credit. I am very happy with customer service and will be ordering again.

I have placed the order and the shipping date was 2 months after but haven’t received till now, it’s now more than year !!! Raised multiple complaints with customer care, no response till now. I gave my 60$ 😭

Ordered shoes
Weren’t even close to fitting
Returned them...never worn ....and they sent them back to me with a note that says I exceeded the return time
What would you like me to do with shoes that don’t even come close to fitting ?
Shoes obviously still new in clean original box
Shoes still available on website
Buy on Zappos

Ordered shoes from shoemall. Received shoes, quality very poor and sizing was off. One pair looked like it had been worn. Customer service is non existent at best, and useless. Ordered a pair of white espadrilles for vacation. The only reason I ordered again from them is because they had the espadrilles in a lower heel, that I needed. Ordered in June, was told they would be shipped out on August 10th! (my trip was the 19th). I said if I got them great, if not that’s ok. Well did not receive them. September, did not receive the shoes, every time I checked the ship date was moved back! Finally I get a letter in the MAIL ( remind you, I ordered on line, they have my email address)! Stating that my order was cancelled by PayPal because the cc didn’t go through. I asked why didn’t they call me! I could have resolved that immediately. Because that was an absolute lie. I have 3 cc’s and my bank card associated with Paypal. I said ok, send the shoes, I’ll pay you over the phone now! I really wanted the shoes. Now she tells me they are SOLD OUT again and did not know if they will get them In again. Save yourself a headache and order from somewhere else, you will be glad you didn’t order from this company. Also the shoes are priced higher than they should be, due to the poor quality and materials used.

Terrible Customer Service. I ordered shoes in October and received them in March of the following year. Had to return them since they came so late and didn't get a full refund. I called Customer Services and they could careless. Very rude. I wouldn't recommend purchasing from this site.

If I could rate it a 0 I would.
Ordered 2 pairs of shoes. I am handicapped and always liked using shoe mall because I can't go store to store. I've used them several times in the past and been very happy. But this time 2 pair of shoes were supposed to be delivered in 3 days. 5 days go by and I check my e mailand nothing. So called. Well it was cancled because of pay pal issue. Never let me know. So I called Shoe mall and explained to a supervisor who made arrangements for the delivery in 2 days.(I needed these for a wedding that weekend.)
So the delivery came and only 1 pair arrived. So I call again and they ran out of 1 of the shoes. Well she checked before sending them out and said they were both in stock.
So no shoes for wedding!! No time to go any where else. Customer service is horrible. I will think twice before I ever use them again.
They used to be great company so dissappointed they are going down hill.

This online shoe store has a nice selection and good prices however they never answered their phone on responded to emails. I ordered a pair of shoes on 7/2 and they arrived today 7/16. 14 days from shipping to delivery. The shipper was FedEx. I have never had a package take two weeks to arrive. I will never order from this company again. Wish I had read the reviews on this site before I ordered. Horrible. There are so many good customer-centric online stores we certainly don't need to put up with this .

I read the reviews and took a chance, that since I knew the exact size and model number of the shoes I wanted, I would get what I ordered at a great price plus free shipping. My New Balance sneakers arrived today, as I was told they would (by tracking) and they are exactly what I ordered. So happy to give a five star review.

If I could give it no stars I would. Horrible customer service!!!

The website states delivery in 5 - 7 days which they do not back. I spoke with a CSR and 2 supervisors. Both the supervisors were rude and condescending and neither need to work in customer service.

I sent this email to their company, so let's see if they respond. The best thing we can do as customers is to tell every not to use Shoemall. I love Brooks running shoes and know the shoes are great, but I will never get them from Shoemall again.

I am reporting your supervisor, Samantha, who just hung up on me when I was telling her that my order,#74850451 placed on June 27th would not arrive until July 10th was passed the 5 -7 days stated on the website. I suggested she pass along a correction to the website as she was telling me that I needed to understand that I couldn't count Friday, July 28th as the 1st business day. Your website clearly states if order after 11am CT the shipping starts the next business day. This was the second supervisor I spoke with, Keelie was the first who counted the days off and then when she said it was over - oh well it doesn't matter.

What happened to corporate responsibility and accountability. The supervisors need to be fired for leading such a poor example for their staff or at the very least retrained. They have horrible customer service skills. Samantha came on the phone talking over me every time I stated a fact as if I was interrupting her day. I finally had to ask her to stop so I could finish my point.

If you continue to hang up on your customers, how many customers will remain loyal?

This will be my first and only purchase from Shoemall over what. Lack of customer's service skills, neither of the supervisors offered empathy or apologized for it being late, is a simple fix. Hope you tape your calls and use this as a teachable moment.

Rude Customer service! They sent the wrong size. I called customer service. I was very nice about it but the woman was very rude! Answered the phone by just saying hello. Ended up talking to s supervisor who was also short and rude. Just hung up when we were done instead of asking if I needed anything else or at least saying have a good day. I’ve never been treated this way. Especially when I was nice the entire time.

All is well until you make a return. If you use their label, it will take about 2 1/2 weeks to get there, then another 2 weeks to receive a credit. Wish I had known this up front!

Received the wrong shoes (wrong brand, color, etc.) and ShoeMall would not refund my money until I got emotional on phone with supervisor. Shipping took twice as long as guaranteed. I’m supposedly receiving a return label in the mail and I will have to drive across town to drop it for delivery. These were boots for a trip abroad and due to late delivery and wrong item I now have no option of finding boots in the summer locally for my trip.

Terrible company and horrible return process. It takes a month and multiple emails/calls to just get a refund?!

WARNING!!!! FRAUD!!!! Return Label sent with shoes has no postage paid to the label.
They're easy return process as follows ..
1. Fill out return/exchange form.
2. Attach return label to your return/ exchange package (Please note that a $6.95 fee is charged for the use of the return label)
3. Leave return for US postal Carrier.
FRAUDULENT!!!
There is no postage on this label... I had to pay $20.04 to return their package.. Called to speak with a supervisor and she told me that shoes were sent from The manufacturer themselves so there was no return available to me... I see this as a problem because I wasn't dealing with anybody but shoe mall.com
Shoe mall.com does not back their product for RETURNS!!
WARNING!! ...Make sure you want what you ordered because it will... COST YOU!!

Ordered shoes twice from this company and they cancelled the order
both times. I was paying through Pay Pal. I think that they probably afraid that Pay Pal would hold them to honor their sale. Glad they cancelled the order. They did not inform me of the cancellation. I had to find out through Pay Pal.

I had never heard of ShoeMall and these reviews made me nervous after ordering so I wanted to share my (great!) experience. So I needed boots FAST for an upcoming trip and I fell in love with the Chaco Sierra. Two problems: They were out of stock in size 8 everywhere I looked and they were $120 on every site I checked. I came across ShoeMall in a frantic search and not only did they have Size 8 in the color I wanted, I ended up only paying $85 thanks to their low list and a coupon I found.

They shipped fast and even with standard shipping they are here a week before I have to leave. They were delayed a day, but that's on FedEx. They're the size, color, and everything I wanted--plus they're brand new. ALSO there's a return shipping label included in the box, so I if did have to send them back, it doesn't seem hard.