We bought the 12 x 8 ranger premium pent shed. We wanted a good quality shed so didn't pick the cheapest on the market. It arrived with damaged panels which we advised driver of. We rang customer s... Se mere
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Se, hvad kunderne siger
Play house ordered through Screwfix then given delivery options. All very easy. Delivered at correct time. Having checked the parts delivered we found the perspex was missing . A quick phone call and... Se mere
Virksomheden har svaret
Great delivery service, delivered and placed with care, the driver went out of his way to place it just where I needed it. Excellent quality, our 6 x 10 shire sun hut went up and was weathertight in j... Se mere
Virksomheden har svaret
Wrong shed delivered originally despite correct shed being on countersigned manifesto. CS arranged for correct shed to be delivered a week later. No gesture of good will offered. Again, spent all... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Shire Garden Buildings is a proud, family-run business based in Cambridgeshire, with over 40 years of trading experience. Since 1981, we have been manufacturing high-quality garden buildings in the UK, building our reputation on craftsmanship, reliability, and exceptional service. Every product we sell is manufactured here in the UK, using high-quality Northern European timber. Originally transitioning from yacht production into garden building manufacturing, we drew on the extensive skills of our workforce to establish a strong foundation for growth. Over the decades, we have continued to expand, with knowledge and expertise passed down through generations. Today, our factories and warehouses span approximately 20 acres, supported by investment in state-of-the-art equipment including a planing mill, fully self-contained joinery production, undercover timber storage, and large warehouses capable of holding up to 20,000 buildings in stock. We employ over 150 dedicated team members who share our commitment to quality and customer satisfaction. Our extensive product range includes sheds, summer houses, greenhouses, playhouses, and much more, all crafted to the highest standards. From manufacture to delivery, we manage the process ourselves, dispatching orders using our own fleet to ensure reliability and care. Our exceptional after-sales team is always on hand to help with anything at all, providing the support and reassurance our customers value.
Kontaktoplysninger
Shire, Brigstock Road, Wisbech, PE13 3JJ, Storbritannien
- 01945 465295
- rob@shiregb.co.uk
- www.shiregb.com
Shire Frequently Asked Questions
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Sådan bruger denne virksomhed Trustpilot
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Seems well built and was…
Seems well built and was easy/straightforward to put together
18. august 2026
Besvarelse fra Shire Garden Buildings
Thank you for your lovely review! We’re so pleased to hear that you’re happy with the build quality and found it straightforward to put together. We hope you get plenty of enjoyment from it for years to come!
Thanks again for choosing Shire and for taking the time to share your experience. 😊
Great product
Great product, good value for money. Excellent service, arrived on time. Delivery driver was great.
18. august 2026
Besvarelse fra Shire Garden Buildings
Thank you so much for your lovely review! We’re really pleased to hear that you’re happy with the product and found it to be great value for money. It’s also wonderful to know that everything arrived on time and that our delivery driver made a great impression.
We really appreciate you choosing Shire and taking the time to share your experience with us. 😊
Agreed arrival time extended due to an…
Agreed arrival time extended due to an incident at their end and the new delivery time also failed due to a production issue which spoilt 2 planned parties (garden bar). Let us down drastically so we cancelled the order - not acceptable
21. august 2026
Besvarelse fra Shire Garden Buildings
We’re genuinely sorry to hear how disappointing this experience was, Geoff. We completely understand how frustrating it must have been to have the delivery date changed more than once, particularly when you had planned two family events around the garden bar.
We appreciate that cancelling the order was understandably the right decision for you after the further delay. We sincerely apologise for the disruption and inconvenience caused, and we’re sorry that on this occasion we let you down. Your feedback is important to us, and we’ll be sharing it with the relevant team as we work to improve our production and delivery service.
Arbour was delivered nice and early…
Arbour was delivered nice and early within time slot. Driver was really friendly and helped put delivery in back garden as I am elderly and disabled. I am really grateful for his help. I would use Shire again for sure.
21. august 2026
Besvarelse fra Shire Garden Buildings
Thank you so much for taking the time to leave such a lovely review! It’s wonderful to hear that your arbour arrived nice and early and, most importantly, that our driver was able to lend a hand and make the delivery a little easier for you. We’ll be sure to pass your kind words on to him — they’ll mean a lot.
We really appreciate your support and would be delighted to welcome you back to Shire again in the future. 😊
Ordered shed through screwfix for…
Ordered shed through screwfix for delivery by end of July, booking system allowed booking for late august with shire sheds.
No contact or text of delivery details, got to the day of delivery and called them to be told the same scripted story that other reviews have written. Order cancelled and build timeline destroyed. Disappointed
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Shire Garden Buildings
We’re very sorry that your delivery did not go ahead as expected and, in particular, that you were not contacted with an update before the scheduled delivery date. We completely understand how frustrating this would have been, especially when you had planned your build around the expected delivery.
We also apologise that you had to contact us yourself to find out what was happening. We accept that we should have communicated the change to you sooner and appreciate the impact this had on your plans.
We’re sorry that we let you down on this occasion and understand your disappointment. Your feedback regarding the lack of communication has been passed on to the relevant team.
Ordered the lovely corner arbour
Ordered the lovely corner arbour. Was delivered but the driver noticed 2 panels were damaged and took photos. 2 panels came to replace them, quickly actually. They were wrong size! 2 more came to replace, they were wrong size, really don't know how! My husband took weekend off to build and they didn't come in time. Eventually the correct ones came albeit different colours. We put it together but lots of it was warped and very uninpressed. After sales was good but overall disappointed with the structure for the money.
15. august 2026
Besvarelse fra Shire Garden Buildings
Thank you for taking the time to share your experience, Rachel. We’re genuinely sorry that what should have been an exciting purchase became such a frustrating process.
We completely understand your disappointment, particularly as your husband had taken time off to assemble the arbour and the replacement panels were unfortunately incorrect on more than one occasion. We’re also sorry that the final panels arrived in a different colour and that you experienced issues with some of the timber being warped.
We’re pleased to hear that you found our after-sales team helpful and that we were able to work with you to resolve the panel issue, but we appreciate that this doesn’t undo the inconvenience and frustration caused along the way.
Your feedback regarding the sizing, colour consistency and quality of the structure is extremely important to us, and we will ensure it is passed on to the relevant teams. We’re very sorry that the arbour did not meet the standard you expected, particularly given the investment involved.
Avoid them like the plague
Ordered a shed at start of July, they changed the delivery date three times and still couldn't guarantee the new date would be honoured.
Customer service continually makes up excuses why there was a delay. In the end I got so fed up of their lies and terrible customer service I cancelled with the shop I purchased it from.
Given how many one star reviews they have here recently I can see this isn't a one off but how their actual business operates.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Shire Garden Buildings
We’re sorry to hear about your experience and the frustration caused by the repeated changes to your delivery date.
Unfortunately, we don’t have enough order information from this review to identify your order and investigate what happened, including the communication you received and the reasons for the changes. We would genuinely like the opportunity to look into this properly.
Please contact our Customer Services team with your order details or provide your order/reference number through Trustpilot so we can investigate the matter further.
We’re sorry that you were left disappointed and appreciate you bringing this to our attention.
Delivery delays
I booked a date for my delivery. It didn’t come then I find out it’s not worth Shire. It’s through another third-party which was unreliable. I think they need to rethink their delivery process.
18. august 2026
Besvarelse fra Shire Garden Buildings
Thank you for taking the time to leave your review, Jackie. We’re very sorry that your delivery did not go ahead on the agreed date and completely understand how frustrating and disappointing this must have been, particularly when you had made arrangements to be available to receive it.
We appreciate your feedback regarding our third-party delivery service. While the delivery was carried out by an external carrier, we fully recognise that, as our customer, you understandably see this as part of the overall service provided by Shire, and we’re sorry that on this occasion it fell short of the standard we aim to provide.
We can see that our team did contact the carrier when you chased the delivery and subsequently worked to arrange an alternative date around your availability. However, we appreciate that this does not make up for the inconvenience caused by the failed delivery.
Your comments regarding our delivery process are valuable, and we will be feeding this back to the relevant team and our delivery partners. Thank you again for your patience and for bringing this to our attention.
The cabin has turned out perfect
The cabin has turned out perfect! so happy with it. The guys who fitted the cabin worked so hard. The quality of the cabin is excellent would 100% recommend this company
16. august 2026
Besvarelse fra Shire Garden Buildings
We’re absolutely delighted to hear that your cabin has turned out perfect and that you’re so happy with the finished result. It’s wonderful to know that you’re impressed with the quality and that our fitting team’s hard work made such a positive impression.
We really appreciate you taking the time to share your experience and, most importantly, for recommending us 100%! It means a great deal to the whole team.
We hope you enjoy your beautiful new cabin for many years to come!
Confirmation took a long time and…
Confirmation took a long time and measurements were incorrect.
Long wait for fitting
18. august 2026
Besvarelse fra Shire Garden Buildings
Thank you for sharing your feedback, Carlette. We’re very sorry that your experience was affected by the delays with confirmation, the time taken to confirm the base measurements, and the wait for delivery and fitting. We completely understand your frustration, particularly as you purchased the playhouse in June and were hoping to have it ready before the new term.
We appreciate your patience while the base details were reviewed and the assembly was arranged. We’re pleased that an installation date has now been confirmed for 10th September, and we sincerely apologise that we were unable to offer an earlier date.
We understand this has not been the experience you expected, and we’re sorry for the inconvenience caused.
We understand this has not been the experience you expected, and we’re sorry for the inconvenience caused.
Two stars – very disappointing delivery times
I ordered a shed from Shire Buildings via sheds direct on 2nd July and booked the earliest delivery date available, 12th August. Despite already having to wait nearly six weeks for the earliest available delivery slot, I still haven’t received my shed.
Since then, the delivery date has been changed twice, and I am now being assured that it will finally arrive on 24th August. We shall see.
Had I known when I placed the order that I could potentially be waiting nearly eight weeks for my shed, I would have bought elsewhere.
I understand that delays can happen, but after waiting so long for the original delivery date in the first place, having it changed twice is extremely disappointing. At the moment, I can only give two stars based on my experience.
17. august 2026
Besvarelse fra Shire Garden Buildings
We’re very sorry, Kim, for the disappointment and frustration caused by the repeated changes to your delivery date. We completely understand how upsetting this must have been, particularly after placing your order on 2nd July and waiting for the original delivery date of 12th August.
Unfortunately, an error with our booking system allowed an earlier date to be selected than we were able to fulfil, and we sincerely apologise that this resulted in your delivery being moved more than once. We appreciate that this is not the level of service we aim to provide, and we understand why you feel let down.
We can confirm that your delivery is now scheduled for 24th August, and we sincerely hope that this goes ahead as planned. Thank you for your patience and for taking the time to share your honest feedback. We’re truly sorry that your experience so far has fallen short of expectations.
Besvarelse fra Shire Garden Buildings
Thank you so much for your lovely review! We’re delighted to hear that you love your new shed.
We’re sorry if there was any confusion around the delivery instructions, and we really appreciate your feedback. We’ll take this on board as we continue to improve our delivery service.
We hope you get lots of enjoyment from your new shed! 😊
The process of ordering the Shed was…Good
The process of ordering the Shed was straightforward. Once this was completed I was contact by Shire GB to detail the requirements for the Shed Base. I provided these and Shire GB have now established a delivery and Installation date of 4th September.
Hopefully everything will go smoothly on that date, so that I can start to use my new shed.
14. august 2026
Besvarelse fra Shire Garden Buildings
Thank you so much for your lovely review! We’re really pleased to hear that you found the ordering process straightforward and that our team could help with the shed base requirements and arrange your installation date.
We hope everything goes smoothly on 4th September and that you’ll be very happy with your new shed. We can’t wait for you to start enjoying it!
Thank you again for choosing Shire GB and for taking the time to share your experience with us.
Damp thin and mouldy!
I was sent a mouldy wet shed after waiting over 3 weeks after the delivery date on the website. My son had a fire and i needed emergency space for a sick cat so ended up having to build it in hopes i could fix it! Besides it being paper thin and having to re nail the side panels its just a wreck. I contacted you guys and spent weeks back and forth with photos etc and even complained to b&q where i bought it and i lve had nothing back from anyone! Ive sent photos of the nould which is on everything bar the roof the floor is warped and its just a mess. Im aware i shouldnt have built it but i was desperate i even asked for a part refund but you refused then u said ud replace the parts that was rotten so i told you and sent photos but heard nothing back!
REPLY TO SHIRE.
Yes i wanted to take it down and get a full refund but you said because it was built you would take damages off so wouldnt get a full refund! I also sent photos of all the parts of mould and damp and u said because it was built you would send the parts affected if i send pictures which i did! And heard nothing from you? . Also can i ask if i did send parts back would you re sell? Even with mould? I am autistic and struggle with speaking on phones so was doing it by email you stated because it was put up taking it down it would have nails ( that came with it) i.e. damage which you would deduct for so how would i get a refund? I spent alot for a piece of mouldy wood! Even if i hadnt of put it up you could not treat or resell anyway! If you arrange a collection day id be happy to take down as its just stood there empty now as what i needed it for ended up mouldy due to it!
8. august 2026
Besvarelse fra Shire Garden Buildings
Thank you for your review. We’re sorry that you were unhappy with the shed, however, we do feel it is important to provide some context for anyone reading this. We have not left you without a response or resolution options. When the condition of the shed was first reported, we offered replacement parts for the affected sections or a full return and refund, provided the building remained unassembled and untreated. You subsequently confirmed that you had assembled the shed, meaning the return option we had originally offered could no longer be processed in the same way. You then requested a 50% partial refund, which we explained is not an option we offer, while continuing to offer replacement parts for the affected components. When you provided a list of parts, we asked for photographs of the specific components so that we could assess the reported issues and arrange replacements where appropriate. Rather than proceed with that option, you later advised that you intended to dismantle the shed and return it. Importantly, the shed has not been collected or returned and no refund has been processed. In fact, our most recent correspondence was only in July, when further photographs were provided showing the shed assembled, alongside a continued request for a 50% partial refund. We have therefore not refused to provide a resolution; we have continued to offer options based on the condition and circumstances of the building. We understand that you are disappointed with the product and we are sorry that it did not meet your expectations, but we believe it is important that the review reflects the full history of the correspondence and the options that have actually been offered. We remain willing to deal with the matter through the appropriate resolution process.
2nd review for Emneth cabin
I already left a review but without the Emneth cabin built. Absolutely over the moon with it! Some pieces of wood a little warped that can be altered but nothing at all major. Overall I would definitely recommend. Worth every penny!
16. august 2026
Uopfordret anmeldelse
Besvarelse fra Shire Garden Buildings
Thank you so much for your lovely follow-up review, Susan!
We’re delighted to hear that you’re so happy with your Emneth cabin now that it’s built. It’s great to know that the minor timber issues haven’t affected your overall experience and that you feel it was worth every penny.
Thank you for recommending us and for taking the time to come back and share your experience with us. We hope you enjoy your cabin for many years to come!
She is warped and I bought it to use as…
She is warped and I bought it to use as a home office it is not good quality and nothing like I expected from Costco
16. august 2026
Besvarelse fra Shire Garden Buildings
We’re sorry to hear that you were unhappy with the quality of your log cabin and the issues you experienced with the doors.
We understand your frustration, particularly as you purchased the cabin to use as a home office. We acted quickly to arrange an assembly revisit, bringing the appointment forward from the original date, and we can confirm that the revisit was completed and the issue with the doors was corrected.
We’re pleased that we were able to resolve the issue and apologise for the inconvenience caused.
Besvarelse fra Shire Garden Buildings
Thank you for your kind review! We’re really pleased to hear that you found our team helpful.
We really appreciate you taking the time to share your feedback with us.
Absolutely shocking experience with…
Absolutely shocking experience with Shire Garden Buildings. We ordered a playhouse costing over £1,000, only to find that essential parts were missing, including the felt, wood surrounding the house, windows, flower boxes and other items.
Because of the missing parts, we had to delay the installation and arrange more than three additional deliveries. I have also had to call the company over 10 times trying to get the missing items sorted.
For a product costing over £1,000, this level of service is completely unacceptable. The amount of time, effort and inconvenience this has caused us is unbelievable. There seems to be a complete lack of care, communication and quality control. Even lied about when the order was coming promised Saturday and nothing had even been put thru!
We expected a complete product and decent customer service, but instead we have been left chasing the company repeatedly just to receive everything we paid for.
In my opinion, this company needs to be shut down. Customers should not have to go through this after spending over £1,000 on a product. I would strongly advise anyone considering ordering from this company to think twice.
15. august 2026
Besvarelse fra Shire Garden Buildings
We’re sorry to hear about the experience you’ve had with your playhouse.
We accept that there were issues with missing parts from the original delivery, and we appreciate the frustration this caused. Our records show that replacement parts were raised and dispatched directly by Shire once the missing items were reported. Unfortunately, one of the DHL consignments was subsequently lost in transit, which caused further delay. Additional parts were also identified as being required and were raised separately.
We also note your comments regarding being advised that the parts would be sent on a Saturday. Our standard remedial parts service does not operate on Saturdays, but as you state that this was specifically advised during a telephone call, we are reviewing the relevant communication rather than making assumptions about what was discussed.
We appreciate that you have had to contact us several times and that the delays have been frustrating, particularly where you had arranged work around the expected deliveries. We are sorry for the inconvenience caused and are continuing to work through the outstanding parts with you.
Wickes/Shire Excellent 5 Star service
Excellent service.
Easy to order and arrange delivery
What I really appreciated was being able to contact by phone. I'm not a tech person.
Lost all my order details and wanted to change time of delivery or arrange where to leave Play House safely. The lady I spoke to was so helpful found my order details and I was able to contact delivery and all was well.
I would highly recommend both Wickes where I purchased and Shire who supplied and delivered. I now have very Hapoy Grandchildren.
11. august 2026
Besvarelse fra Shire Garden Buildings
Thank you so much for your fantastic 5-star review!
We’re really pleased to hear that everything went smoothly and that our team was able to help you over the phone with your order and delivery arrangements. We understand that not everyone wants to manage everything online, so it’s lovely to hear that you found our team helpful and easy to contact.
We’re especially pleased to hear that your grandchildren are happy with their new playhouse! We really appreciate your recommendation of both Wickes and Shire.
Excellent delivery drivers
14. august 2026
Besvarelse fra Shire Garden Buildings
Thank you for your kind feedback! We’re really pleased to hear that you were happy with our delivery drivers.
We’ll be sure to pass your comments on to the team. We really appreciate you taking the time to leave us a review.
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