We used 1st move for our international move from London back to the US and they were fabulous every step of the way. The team that carried out the collection in London were efficient, on time and very... Se mere
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Se, hvad kunderne siger
I shipped a number of boxes and four items of furniture from the UK to the United States. The shipment contained a significant number of breakable items, all of which arrived in perfect condition. The... Se mere
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1. The quote was very competitive 2. The company was very flexible with dates 3. They were quick to answer queries 4. They regularly kept me informed of developments 5. There was always a frien... Se mere
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3.5 Stars – Our international move went very well with 1st Move International, with much faster shipping than previous experiences, and friendly staff along the way. They packed our things (mostly) we... Se mere
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Virksomhedsoplysninger
Om 1st Move International Limited
Skrevet af virksomheden
1st Move International is a UK international removals company, established in 1997, helping people and families move household goods and personal effects from the UK to destinations worldwide.
We run regular weekly shipping services to many popular destinations and publish our sailing schedules online, including vessel names, departure dates and estimated arrival dates, so you can see exactly when your belongings will sail and when they are due to arrive.
For shared-container moves, your belongings are professionally packed and palletised before shipping. Once packing is complete, we measure the finished shipment in cubic metres (cbm) and photograph the completed pallets, giving you clear evidence of how your belongings have been packed and the actual finished volume of your shipment.
Popular destinations include the USA, Canada, Dubai and the UAE, South Africa, Australia and New Zealand. We handle everything from a few boxes and smaller shared-container shipments to complete household moves in dedicated 20ft and 40ft containers, with customs support and door-to-door delivery available.
1st Move International is a member of the British Association of Removers and an IAM Premier Member.
For more information, visit our website, view our current weekly sailing schedules or get a free international removals quote.
Get a Quote Visit Our Website Weekly Sailing Schedules
Popular Destinations
Removals to USA Removals to Canada Removals to Dubai / UAE Removals to South Africa Removals to Australia Removals to New Zealand
Palletised Shipping - Packed. Measured. Photographed.
Skrevet af virksomheden
- Photographic Proof Before Shipping
- Every shared-container shipment is professionally export packed and secured onto its own pallets, keeping your belongings together, reducing handling and creating a clearly identifiable shipment ready for container loading. Once packing is complete, we measure the finished volume in cubic metres and photograph the completed pallets before they leave the UK, so you can see exactly how your belongings have been packed and the actual size of your shipment.
Volume Guarantee Certificate
Your Shipping Volume - Guaranteed!
For shared-container moves, packed volume directly affects what you pay. Once packing is complete, we measure the finished shipment in cubic metres (cbm) and issue a Volume Guarantee Certificate confirming the final measured volume.
Kontaktoplysninger
International House, Worthy Road, Chittening Industrial Estate, Avonmouth, BS11 0YB, Bristol, Storbritannien
- 01179828123
- yourmove@shipit.co.uk
- www.shipit.co.uk
Get a Free International Removals Quote
4,5
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I received exactly what I expected
I received exactly what I expected. Simple quote process, great follow-up, good communication on timing throughout, friendly and efficient packing and my shipment arrived on time with no damage. I have no complaints.
5. juli 2024
Besvarelse fra 1st Move International Limited
Thank you for sharing your experience with 1st Move International, we are glad that your shipment arrived on time.
Impressive Delivery
Good communication. Pulled us out of a difficult situation with our move. Would recommend for their efficiency and courtesy throughout the process.
10. juli 2024
Besvarelse fra 1st Move International Limited
Thank you for your 5 star review and for your recommendation, we were happy to help.
Awesome experience
Very open about the whole process. Would keep me updated throughout. I made lots of last minute changes due to circumstances but they were very accommodating every time. Gave me a decent initial quote but then we able to pack my goods compact enough to reduce my bill significantly. Great job to the lot of you
21. maj 2024
Besvarelse fra 1st Move International Limited
Thank you for your comments, we are here to help our customers in any way possible, buy accommodating any last minute changes that we can.
You made it so easy
You guided me through the entire experience, you responded very quickly to any questions, and the goods arrived without any damage whatsoever. Such a good experience - thank you!
21. maj 2024
Besvarelse fra 1st Move International Limited
Thank you for your 5 star review, we are happy to have guided you through the entire experience, thank you for shipping with us.
Excellent experience shipping personal…
Excellent experience shipping personal items (furniture, books, etc) from the us and uk. Good communication and great service. Would use again.
17. maj 2024
Besvarelse fra 1st Move International Limited
Thank you for sharing your experience of shipping with 1st Move International, we are very pleased to hear that you would use us again.
Professionalism and efficiency-very…
Professionalism and efficiency-very quick to reply to my questions and concerns. I received my property promptly and intact
22. april 2024
Besvarelse fra 1st Move International Limited
Thank you for your review, we are happy to help you receive your personal items safely and securely.
Quick respond
Quick respond, good communication. Flexible on price as we were able to workout a deal. Often not the case with others.
19. april 2024
Besvarelse fra 1st Move International Limited
Thank you for your kind words, we are glad to assist.
This is the second time I have shipped…
This is the second time I have shipped personal effects from the UK to the USA with 1st Move International. In contrast to my previous experiences with larger well known companies 1st Move have been reliable with good communication and excellent, careful packaging, resulting in a safe and intact shipment. The companies 1st Move worked with on the US side were very helpful and responded promptly to my e mails. It was helpful to be able to track the container ship on a phone app after it left Tilbury Docks and reassuring to see my shipment packed up on pallets prior to loading. Our wall clock had its own specially made wooden box and suffered no damage.
16. januar 2024
Besvarelse fra 1st Move International Limited
Thank you for your review, and for returning to use our services again. We are glad to assist in shipping your personal belongings safely.
Besvarelse fra 1st Move International Limited
Thank you for your 5 Star Review, your comments are much appreciated.
I still have not received my goods.
1. marts 2024
Besvarelse fra 1st Move International Limited
Thank you for your review, and we are sorry that you have not yet received your goods. After investigation we have found that there have been delays in transit due to the much publicised issues in the Red Sea, but your shipment has arrived at destination and is now waiting for Customs to clear and release your goods. We are in contact with the local agent and they will keep you update of the progress.
The pick up team were not great
The pick up team were not great, our clothes and possessions were packed in a rush and now we find our stuff messy upon opening.
18. februar 2024
Besvarelse fra 1st Move International Limited
Thank you for your review. We are sorry to hear that you feel your possessions were packed in a rush and will feedback your comments to our packing team. However we are glad that you had no other issues with the service or experience any damages in transit.
Professional and fairly priced
Professional and fairly priced. Handled my move from London to NY.
26. februar 2024
Besvarelse fra 1st Move International Limited
Thank you for your review, would you please let us know what improvements could have been made to our service to warrant a 5-star review? Our aim is to use our review process to improve our customer service where possible. Thanks again!
Really responsive
Really responsive, used reliable service providers to deliver the service. Critically items were delivered safely which was the most important thing for us!
23. januar 2024
Besvarelse fra 1st Move International Limited
Thank you for your review, we are pleased to have helped you to move overseas reliably and safely. Thanks again.
Over a month delay
Over a month delay. Their partner in New Zealand wasn’t responding for ages. Some of the staff got damaged.
9. januar 2024
Besvarelse fra 1st Move International Limited
Thank you for leaving a review of your experience in shipping with 1st Move International.
I have looked into your shipment, and can only apologise that you have seen a delay in receiving your goods. Unfortunately, due to the much publicised issues in the Red Sea area, shipping schedules have been affected. After we received your payment and documentation, we released your shipment onto the next available sailing, which was due to depart 8 days afterwards. Your shipment departed on this vessel, but unfortunately the on-water transit time was affected.
Could you please send more details of the damaged items, as your POD does not show any damages and we have not seen an insurance claim? We can then investigate fully.
We will also contact the agent in New Zealand regarding the delay in their responding to you.
Great service, super friendly staff, though slight catch
3.5 Stars – Our international move went very well with 1st Move International, with much faster shipping than previous experiences, and friendly staff along the way. They packed our things (mostly) well. The only thing, which we didn't resolve until late in the process, was the service is by default a curbside delivery. To go from wrapped palettes on the street to items into our building (and debris removed), it cost us an additional 20% to what we were quoted.
4. december 2023
Besvarelse fra 1st Move International Limited
Thank you for your review, we are glad that your move went very well with 1st Move International. We are also glad that we were able to arrange your inside delivery before your shipment departed the UK. We will review our communication of the services quoted. Thanks again.
1st Move was Brilliant!
1st Move was professional, timely, courteous and in touch with me the entire time. I would recommend highly!
19. december 2023
Besvarelse fra 1st Move International Limited
Thank you for your review and your recommendation, we are glad to hear that you found us professional and courteous.
Very good service and communication at…
Very good service and communication at a fair price. The only issue was that my 30 cardboard boxes were delivered to my apartment still packed together on their three wooden pallets, which caused problems with unpacking the boxes and with disposing/recycling of the pallets at my building. It would have been nice to have been given the option to have the boxes delivered loose so I would not have had to deal with that.
27. december 2023
Besvarelse fra 1st Move International Limited
Thank you for your comments regarding the service you received from 1st Move International. Also thank you for your comments in regards to the loose delivery, this is a service that we offer if customers require it. Your comments have been noted and we will look into our procedures regarding the communication of this service to our customers. Thanks again.
Great care and efficiency
Great care and efficiency, making our move simple.
Our goods arrived wrapped, intact, and in perfect condition.
Unfortunately the carrier at the other end (Malta) was nowhere near as efficient, and we were left waiting for hours for our delivery by a subcontracted driver.
19. december 2023
Besvarelse fra 1st Move International Limited
Thank you for your review, we are pleased to hear that your items arrived intact in perfect condition. We will take your comments up regarding the final delivery with our local agent in Malta, thank you for bringing this to our attention.
Where to start… Book somewhere else
Where to start… They offer great customer service until they have packed your stuff and possess all the power over your stuff.
The guys who came to pack our stuff on the moving day wasn’t aware that we had booked them to pack the stuff. Even though we had it in writing from the company and confirmed it over the phone the day prior. It was pure luck that I had extra bags and boxes to pack the remaining stuff in, otherwise they wouldn’t be able to pack everything on that day.
We received a quote to pay £5K and they billed us more than double, £12K (!). They said it would take 2, maximum of 4 weeks, we received our stuff after 7 weeks. They deliver everything curb side, which essentially means they dump the stuff in front of your house and leave. The pallets they use are so massive that they won’t fit in an American standard sized lift.
I would not recommend them to anyone. It would have been a lot cheaper and quicker for us to rent an entire container with the additional services then to go with 1st move.
When I summarised our experience and chased an eta for our stuff, they didn’t even give one apologetic sentence.. Which just shows that they don’t care about the customer service one bit, once they have received their money. They also pretended to send us links to review them on Tripadvisor, however we never received the links. Which is a massive red flag and explains why Tripadvisor have 4.5 stars, while Yelp has 1 star and Google have 3.8 stars. Very dodgy!
The only positive part was that our stuff did arrive in a good condition which of course is a huge relief… But your belongings are better off with a different company, hence my one star.
12. oktober 2023
Uopfordret anmeldelse
Besvarelse fra 1st Move International Limited
Thank you for leaving a review of your experience in shipping with 1st Move International.
We are glad to hear that your items arrived in good condition without any damages, this is due to our unique packing techniques.
In respect of your quotation of approximately £5k, this was based on the details given to us at the time. I note that a comment on the quotation states “at the moment I think we have the following that needs to be shipped”. This was based on 26 loose items and approximately 30 boxes. We collected 162 items in total, which included 60 boxes. This meant that your final packed shipment size increased and this is what increased your cost.
This also meant that the packing crew weren’t expecting to pack as many items, but were able to accommodate as you have shown in your review. All details were noted on the collection note including that you needed approximately 30 cartons of items for us to pack, I am not sure why the crew would have advised you they weren’t aware. This is very unusual and will be looked into immediately.
Regarding the transit time, after collecting your items, we had them packed within 3 working days, and received your final payment 3 working days after this. Your shipment was then released onto the next available sailing, which was another 5 working days. Unfortunately, as we have advised previously, the departure from the UK was delayed due to bad weather. Your shipment departed on the booked vessel, but unfortunately this was delayed.
Regarding your kerbside delivery. The exclusions were included on your quotation and advised at several points during the handling of your shipment. We do have a service that includes inside delivery but this was never requested. We did point this out when you emailed us when your shipment was arriving, but at this point we could not arrange this service with our 3rd party supplier in the USA unfortunately. The pallet sizes are necessitated by the size of the items that we need to pack, such as large mattresses. If we can accommodate smaller pallets we do so for ease of handling.
We assume that you have mentioned Tripadvisor in error, as we send review invitations for both TrustPilot and Google, and did so for your shipment also. The reason that TrustPilot did not send the link to your husband’s email address is that TrustPilot advised us he has already unsubscribed from their services, so they will not send any links. We invite customers to leave reviews so that we can improve our services where it is required.
I am sorry that you feel that our services did not meet the standard that you expected and that you would not recommend us, we will review your comments with the customer service team. Again, thank you for leaving your review, and we are glad that your shipment arrived in good condition, undamaged.
Highly professional operation
Highly professional operation. Quote, honesty, quality of people, delivery estimate - everything from initial contact to final delivery was top notch with no surprises. I was very pleased with how 1st move handled my international relocation from UK to USA. Highly recommended by me and will be my go to for any future relocation needs.
7. november 2023
Besvarelse fra 1st Move International Limited
Thank you for leaving a review of your positive experience in shipping with 1st Move International. Your comments are much appreciated, and we are glad you were pleased with the service.
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