1st Move International Limited Anmeldelser 

The team communicated well, were thorough aand extremely helpful through the process.

S L O W
Not received yet.

Everyone involved were most helpful. All questions answered promptly. Above all everyone was cheerful in all communications. Would recommend you to anyone who asked me about you.
Brian W.

We've used 1st Move twice now to ship our belongs from the UK to the US, and both times they've been friendly, fast, helpful, and KIND. International moves are hard, and everything can come at you all at once, so their kindness and willingness to really help talk us through the process was so appreciated. The second time the move was even smoother, not only because we better understood the process (and didn't also have to deal with buying a home overseas, visas, and so forth) but also because 1st Move used a different US agent who was so much more communicative and helpful than the first go around.

I was moving all my furniture and belongings from the UK to Singapore while being 33 weeks pregnant. Because of this, it was important for me to find a reliable service, which could deliver as fast as possible. 1st Move were more expensive than others, but offered a delivery in 26 days, which was shorter than others. Before placing the order I called them multiple times to make sure that 26 Calendar days was meant rather than Business days. I also expressly discussed several times that my furniture will be delivered by end of year 2024 if it s collected on or before 18 November 2024 - 1st Move reassured me of that several times. This was the condition upon which I made the decision in favour of 1st Move. Nevertheless, today is 31 January 2025, my baby has already arrived but we are still waiting for the furniture. 🤷🏼‍♀️
Apart from that, there were several disappointing things in the process:
- well in advance did I inform representatives of 1st Move of the fact that in front of my building was a double red line which restricted parking. Nevertheless, the guys who arrived to collect the furniture had no idea about that on the day and spent two hours discussing what to do and whether they could collect it at all or not (quite a stressful moment for me as you can imagine)
- the collection guys had nothing, absolutely nothing to help them cope with the collection of furniture, no equipment whatsoever: they didn’t have any straps to help them carry heavy things, no platform on wheels, nothing, except from their bodies and hands. Really surprising considering the price of the service and the level of service that was expected and claimed to be provided.
- so far 1st Move took absolutely no responsibility for the delays in delivery. They didn’t care about personal circumstances, didn’t care about multiple delays (currently amounting to over a month), didn’t provide explanations, proper apologies or discounts. Surprisingly, the only emails I receive are along the lines of “the new expected arrival date is “X”” and always a new date 🤷🏼‍♀️ obviously they will claim that nothing of that was their fault (I wonder who then is giving deceiving promises, who is choosing providers etc), in any case all customers should bear this in mind when placing an order with them, which I would not recommend doing).

Excellent sevice
From packing up in UK, to delivery in USA, the whole experience was excellent. I had communication and great guidelines on how to do each step. Everything arrived timely and nothing was broken or missing.

First class service & every aspect of the service was efficient & conducted to a very high standard. I would highly recommend 1st Move International & would use them again without hesitation.
Thank you so much.
Lyndal Smith

Process straightforward and quick. From collection to delivery overseas took just 30 days.

Very friendly and helpful. Communication was great. Packing team was fantastic! Really smooth from end to end.

The good: My shipment from the UK arrived on Vancouver Island with no losses or damages. The sales rep, the transport manager, and the team who came to collect my shipment were all helpful and personable.

The not ideal, but acceptable: My shipment was delivered almost nine weeks after collection, longer than communicated but not terrible in the scheme of things.

The bad: Communication from the Move Coordination team representative ranged from highly confusing to dangerously incorrect.
I was misadvised on customs documentation, and was glad that I had done my own research and took documentation I was explicitly told by 1st Move that I didn't need.
Insurance offered was pretty poor, but probably not worse than industry standard given the lack of options. Essentially, if you opt for anything but basic coverage, everything you want covering for loss is charged at the higher coverage rate, but only those items which are professionally packed by 1st Move are covered for damage or theft. Anything self-packed that is to be covered for loss is still charged at the same higher rate even though it's not covered at the higher level ie for damage/theft.
Communication from the move coordination team rep on professional packing and what would be charged was pretty terrible and outright contradicted by the team who actually came to collect my shipment.
The volume of my goods ended up probably 25% bigger when wrapped in all of 1st Move's bubble wrap. I understand why the packing materials are necessary, but worth bearing in mind when budgeting for a move.
Communication from the Canadian agent arranged by 1st Move was pretty minimal despite specific questions which should have been easily answerable (such as the location of the customs office for clearance in Vancouver - I am sure this is not new and doesn't change). No accommodation made for my requirements or personal circumstances, and storage and detention charges were raised unnecessarily which created additional stress. Honestly not a pleasant experience dealing with this team, and not a good reflection on 1st Move who subcontracted them.

Overall the experience was made a lot more stressful and complicated than it needed to be or than it easily could have been, but my shipment did arrive safely in the end.

Entire process was amazing with 1stMove. I coordinated a pretty last minute move from London to USA and the company made this very easy for us. Their customer service is truly amazing. They are very responsive and quick to help out with all my specific requests. The day of the move the movers were punctual and they packed up our things in just a few hours, it was all very efficient. I received updates throughout the process including packing at their warehouse, vessel assignment and itinerary, and customs control requirements. Our things arrived as anticipated and everything was in excellent condition. I highly recommend this company for a stress-free, dependable and efficient move.

Very helpful, following through from placing the order to pick up, from packing to shrinking and assisting with the customs forms

Great service from start to end. Team were very helpful throughout. UK team that collected items were excellent and all of our goods arrived safely and undamaged.
Ms Deeke in the HQ provided an exceptional service and liaison. In country arrivals were excellent and I could not recommend the company more highly. Will certainly use again for our return in the future. Thank you all so much

I had to make a quick dash to the UK to pack up my mums personal possessions after she recently moved to live with us Australia. My Cousin had already picked out 1st Move International and I must say the whole experience from start to finish was exceptional. They advised me how to get mums things ready and all the costs involved. I had already left to come home by the time the truck came but I was told the boys packed up everything beautifully and took it back to their depot. From then on we were informed every step of the way even when Mums crate arrived in Australia it was taken by Conroy Removals in Brisbane and we were emailed regularly on the progress of quarantine and delivery. We received a call the day before delivery and the truck arrived here promptly the next morning. Everything was beautifully wrapped and not a single thing damaged. Great service from start to finish thank you.

I highly recommend First move international and will definitely use them again. They were caring, understanding and very patient with me and made sure I knew exactly what was happening every step of the move.
Thank you for being so helpful!

I had a smooth customer service experience from first point of contact for quotation to delivery in USA. I was regularly updated throughout the process both in UK and USA. Can't rate this highly enough!

I moved my personal effects from the UK to the USA, and the staff at 1st Move made the whole process so easy and quick. In total from my initial call through quotation, insurance, collection, tracking, and delivery took around 5 weeks!

We engaged this company to relocate our entire house to Australia, and we cannot express how disappointed we are with the quality of their service. Additionally, receiving a much better quote does not necessarily mean it will be your final price. In the end, Legacy Movers turned out to be more affordable than 1st Move.

The move of my things from UK to US went well. Everything was perfectly secured. Nothing was damaged. My parcel arrived a few days earlier than estimated. I highly recommend

Lots of transparency on the process. More importantly my stuff got to me about when they said it would, and nearly everything in perfect condition!