Sherpr Anmeldelser 2.176

We shipped 5 out 10 boxes that we initially paid for, causing a delay of one month due to the change in the shipment. Due to the situation, the company rectified and proceeded to reimburse for the 5 boxes that were not shipped at the end.

Online questionnaires aren't the best, but we got there in the end! It was all a learning curve. Sherpr emailed us with a query once the item had been picked up abroad and our reply by email soon got things moving again. The item was even delivered before the delivery date quoted. We would not hesitate to use them again.

The Sherpr team was extremely professional and easy to work with, and the price to ship items internationally were very reasonable! As they promised, they facilitated the shipment from origin to destination and were available to answer and questions I had about the shipment. I would definitely recommend and would use them again for future moves.

Cheaper than other companies plus it delivers to remote areas like islands. Very good communication, both in the chatbot and by calling.

I heard of Sherpr luggage transfer through LNER, I was wondering how with an aging husband I would cope with cases on a train, taxi and ferry, wow Sherpr to the rescue, easy to use booking service, updates at every stage, I had made a mistake on the booking but Sherpr changed it quickly with no fuss, clear instructions on how to attach labels, I will never drag luggage with me ever again, all cases arrived at their destination. I could sit back and enjoy, the journey xx

My wife and I moved to Spain in April of 2025. We decided to ship only a few items and chose to have them shipped via air freight using Sherpr. The thought of putting all the charished items we've collected over a lifetime in boxes and sending across the ocean was terrifying. But, Sherpr was nothing short of fantastic. Duncan King arranged everything and was always available and always helpful even when we kept changing the date when we could receive the boxes at our new address. When we had an issue with FedEx finding our address in Barcelona, Marie in customer service, made sure everthing was arranged for delivery.

Excellent Experience!!!

Good and professional service

Professional and friendly service. Luggage had arrived at hotel before the group - they were thrilled. Seamless process. Made a group’s train travel much more comfortable and hassle free, not having to worry about their luggage.

Excellent service! Made my trip so easy. Definitely worth it! Thank you

Excellent service, everything was on time and attentive.
Highly recommended.!!
Thanks a lot

I am truly satisfied with the Sherpr service.
They are always smooth, and on time for the delivery. I highly recommend this company.
They reply promptly and always informing about the updates during the entire service and transportation.

⚠️ Do NOT use Sherpr (or FedEx via Sherpr) if you value your belongings.

I booked 9 boxes London → Paris. From the very start this has been a nightmare:
• Sherpr failed to communicate my delivery window, so FedEx tried to deliver before I was even in the country.
• FedEx only attempted delivery once (their own policy says 3 attempts), then declared my shipment undeliverable and started sending it back to an empty London address.
• Deliveries were later split up, one box at a time, dropped at 8am to a contact battling cancer, who could neither lift them nor be expected to answer the door at that hour.
• Boxes arrived destroyed despite being the recommended type.
• My paintings were smashed, and one is outright missing — the box had been opened, the pillowcase still inside, but the painting gone.
• A FedEx courier slammed a box on the floor, scratching the recipient’s flooring.
• Customer service from both Sherpr & FedEx has been evasive, unhelpful, and at times simply nonexistent.

This isn’t a minor inconvenience — this is gross negligence. My belongings are ruined or missing, I’ve wasted weeks chasing them, and Sherpr tries to hide behind a £1,200 liability cap.

If you’re moving or shipping, avoid Sherpr and FedEx. They have been the worst service I’ve ever dealt with — no care, no accountability, no respect for customers

The customer service team (Marie) was stellar. Unfortunately the lead up to actual shipment pick up as not. I had a commercial order. This requires different customs treatmant, required forms, etc.. Although I was very clear on my business needs the order was booked as personal and I had a final day, 3 hour chat with customer service to correct all my needed paperwork to ensure timely pickup. Ultimately, I got my order in only about 5 days MX to US)

Shepr failed to provide us with the correct labels, which resulted in our luggage going missing. When it was located the company initially tried to blame us, then conceded fault but did nothing to make up for their error.

We did everything according to their instructions including purchasing cable ties for the labels.

They suggested we should have notified them when we realised labels were missing, but as first time users of this service we had no way of knowing whether something was missing. We downloaded the labels provided to us.

What is supposed to be a convenient service was deeply inconvenient, including long online chats and no possibility to talk to a human on the phone.

I will never use this service again and recommend you try different suppliers if you want a courier service.

Absolute speed...ability to respond fast,last minute changes no problem, FedEx 72 hrs from Frankfurt, Germany to Cincinnati door to door. Host was friendly n helpful.

brilliant, quick and efficient. 100% recommend. all items arrived in condition they were sent in, and rapidly!

The efficiency, speed of the responses and friendliness

excellent communication and very helpful and responsive through the whole process!

Sherpr do not provide you with correct details before using their services. They partner with FedEx, a company that I (and I’m sure many others) have had terrible experiences with. FedEx charge extortionate disbursement fees, sometimes over 300%. While speaking with the Sherpr agent, I was assured that if I submitted the correct documentation, that all customs fees would be waived. I’ve had experience with FedEx disbursement fees in the past so I asked if there was any possibility of high charges and gave an example of £100. I Was assured that even if the correct documentation wasn’t submitted that this type of fee would be impossible and was given examples of customers who have only had to pay £20-£50.
I submitted all of the correct documentation, something that has even been confirmed in emails with sherpr. After my boxes arrived (destroyed and open with some valuable items missing) I received I £250 bill from FedEx (£50 customs fees and £200 disbursement fees from FedEx). After speaking with sherpr they assured me that I had correctly submitted all of the necessary documentation and to hold off while they investigate the situation. This was months ago and I never heard anything back from them so I assumed the situation had been solved. I am now receiving threatening letters from debt collectors about the payment and will have to pay the full amount plus added fees from the debt collection agency.
I would not recommend Sherpr and believe that their agents are very dishonest when initially trying to sign you up to their service.

I had the worst experience with Sherp moving from EU to the UK. My packages took almost a month to arrive because they could not sort out customs which they blamed on “third party”, so for the whole time I didn’t even have an ETA of the packages. On top of that they overcharged me after the delivery for “miscellaneous”- in addition to extra weight charges. I have been sending emails repeatedly to request information or refund to which no one responds. Last but not the least- my items go damaged during the transport and I had full insurance coverage. I sent pictures of the damage to the team, again met with no response.

The team is highly unprofessional, does not provide resolutions to issues related to insurance and overcharging. There is no guarantee when the items will arrive or even if they’ll arrive safely.