Shelly Anmeldelser 

Supersnelle afhandeling van mijn garantieclaim. Alles is naar volle tevredenheid opgelost.
Vervangende product binnen enkele dagen ontvangen.

I've started using Shelly relays in early 2023, and had contacted them before with questions while planning my non-obtrusive smart home enhancements. So far it's been smooth sailing and I've had only pleasent experiences with their support team. I've had one device fail, out of 60, and even though it had been bought over a year ago, maybe even 2.5 years ago (I ordered multiple batches), they issued a replacement.

Shelly Support ist perfekt, wenn ein Fehler passiert, wird immer eine gemeinsame Lösung gesucht. In meinem Fall wurde der Austausch der 2 Produkte durch Shelly selbst vorgeschlagen > kostenlos! 👍😎😊 > perfekt.

Excellente company with customer centric approach. I have been using their products since their early days and I've never being dissapointed.

I've been using Shelly products for over 5 years, and they've been great—very useful and reliable. You can choose to use the Shelly app, or integrate the devices into your own system. I do the latter with Home Assistant, and all the products work flawlessly.

Here are some of the ways I use Shelly:

Smart lighting: I've made all the lights in my apartment smart. Now I can turn off all the lights when I leave, or create scenes that make certain things happen in a specific sequence.

Device control: I use Shelly plugs for my 3D printers. When the power usage drops below a certain threshold (indicating the print is done), the system turns them off automatically.

Temperature monitoring: I can remotely monitor the temperature and control the heating from anywhere.

One piece of advice: if you're planning to build a system using Shelly, start by sketching out your setup. Then test it thoroughly before putting it into full use. You're working with real power (240V or 120V), so safety is essential.

As we say in Flemish, quoting the poet Guido Gezelle: "Denk aleer ge doende zijt, en doende, denk dan nog." Translation: "Think before doing, and while doing, think again."

I got over 60 different brands IOT devices and Shelly ones are the most reliable and better configurable.
They are easily integrated into Home Assistant, Google and Alexa.
Accuracy of the PM an 2.5 with the covers is the best.
Also the scripting gave me more possibilities I had not in mind.

Had a couple of issues but quickly answered by the support team, giving a good solution even out of warranty period.
10/10 rate from me.

Die App ist zwar sehr gewöhnungsbedürftig für einen Einsteiger, was aber sicherlich auch an den umfangreichen Möglichkeiten liegt, die sie bietet. Dafür ist allerdings der Support, der bei Problemen mit Rat zur Seite steht, äußerst schnell und zuverlässig! Mein Problem wurde nach der ersten Anfrage gelöst. Vielen Dank dafür 👍

Initially already really happy with their products (I have a few bulbs and plugs), but when one of the bulb broke they got back to me within an hour of sending the support ticket, and after I provided the information they asked sent me vouchers that covered a new one and free shipping soon after. Everything was solved within a day!

Great Support

Received ordered product as promised and worked as described. Highly recommend

Great customer service and fast response times.

Super Service, schnellstes Support Team welches ich je erlebt habe.
Vom versenden des Tickets bis zum Vorliegenden der erfolgreichen Hilfe per Mail sind 2 Minuten vergangen!
Auch auf diesem Weg nochmals meinen Dank und Respekt!
Alles Gute weiterhin!

I have been a customer since 2019. Since then, I've opened 3 tickets, and another one recently. I can say I always got good technical explanations and very fair support.

In my perspective, Shelly keeps doing great in the following areas (being also the reasons why I keep purchasing Shelly devices):
- The devices work as announced, being reliable and having proper documentation, in general.
- Shelly keeps investing to allow customers to be able to have devices communicating locally instead of moving to cloud lock-in as many other companies do - for instance, now having Z-Wave or Zigbee devices is a perfect example of this (btw, the Home Assistant integration works perfectly for all devices I have).
- At last, every time I had to open a ticket, I always obtained very fair support - I have other devices from other companies, and I can say Support is one area where many other companies are failing, so this is again other very important factor that leads me to continue using and recommending Shelly devices.

Contact gehad met hun customer care. Snelle service met een brede kennis, konden direct antwoorden. De hardware werkt trouwens prima.

i asked a question about firmware upgrades, and it was answered in a few minutes. Cannot beleive such good service. Thankyou Shelly.

Servizio assistenza che fa la differenza.
Non vale la pena acquistare cineserie risparmiando qualche € e fossero anche di +.
Risposte rapide e competenti e con molta pazienza.
5 stelle

Sinds een paar jaar ben ik bezig met mijn huis automatiseren/slimmer maken en daarbij krijg je te maken met slimme stroom plugs. Het stroominzicht wat ze leveren vind ik verder heel fijn voor mijn gemoedsrust.

Ik heb in het begin even gekeken naar verschillende merken, INNR (want nja Nederlands), Tapo (want TP Link en die kende ik al) en Shelly (onbekend toen, maar veel goeds over gehoord)

De doorslag van het gaan voor Shelly kwam vooral door de goede integratie met Homey. Wifi en Bluetooth en geen Zigbee geneuzel.

Zo ook met de recent nieuwe outdoor plug (ShellyOutdoorSG3), welke met een assist van Drenso.nl ook vrij direct na release al werkte zoals ik verwachtte.

Plus dat de webapp/app simpel in gebruik is verder.

Als ik zie dat ik nu in huis 52 Shelly plugs heb zitten, dan zegt dat denk ik wel hoe goed ik Shelly vertrouw.

Very pleased with the products they sell. I have products for 2 years and no problems.
Even if when I encountered an issue support was very helpful and resolved the issue fast and professional. Thank you :)

I requested help a couple of times from Shelly, it took them less than 12 hours to answer. I don't know what they promise but the answers are always faster than I expect. So far all issues have been my fault for doing something wrong. I am very satisfied with the product 3EM Pro.. to add more products will get expensive but I like not having to tear up my house to modernize my house.