Very pleased with service and quality of sheds, this is the second one we have purchased from them different size same quality and quick delivery. Would recommend.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Adam , head of sales , Destiny, Hannah and Natalie , few to mention were absolutely brilliant from start to finish . Even though , in midst of COVID 19 pandemic , and with few staff operati... Se mere
Virksomheden har svaret
Ordered a shed nearly 8 weeks ago now call them up about it always excuses about delivery (even though this cost another £80 on top of shed price) Finally had enough asked for refund now there say... Se mere
Virksomheden har svaret
First class service from start to finish! Ordering online was so easy and was telephoned within 24 hours to arrange delivery. Ordered on Sunday and delivered by Wednesday....can’t get better service... Se mere
Virksomhedsoplysninger
Kontaktoplysninger
Unit 15 , MK44 3SN, Bedford, Storbritannien
- 0845 834 0163
- help@shedswarehouse.com
- www.shedswarehouse.com
4,5
Fremragende
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Appalling service
Appalling service, finally got a refund and even that wasn't straightforward. If anyone wants to contact them as they don't answer emails and you can never contact deliveries or customer services on phone, try Facebook messenger. Strange way to run a business! That was the way I finally got a response. My advice to anyone thinking of buying off them is DON'T.
3. september 2020
Uopfordret anmeldelse
Besvarelse fra Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your refund has been processed.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
DO NOT BUY FROM SHEDSWAREHOUSE How on earth is this company still…
How on earth is this company still being allowed to advertise and steal peoples money. The website is nothing but a fraudulent way of conning people, same as me, into buying a product which is shown as in stock and an acceptable delivery date which is why we brought from them. Now having by chance read the reviews here purely because they sent us a text message delaying the delivery date by three months.
Legal action needs to be taken against this company asap and the people sent to jail permanently.
I Cannot believe so many lives have been torn apart by this company and that they are still trading.
Their replies to questions raised is sole destroying and illegal it seems.
1. september 2020
Uopfordret anmeldelse
Besvarelse fra Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
Unfortuanetly you have not left an order number on this review so I cannot help you further.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
SCAM Company do not buy from this site.
SCAM Company do not buy. Money taken for shed early August and still not received it.. Multiple email send but no reply. Trading Standards and Watchdog will be hearing from me.
Absolutely disgraceful to be scammed during the pandemic.
1. september 2020
Uopfordret anmeldelse
Besvarelse fra Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the ntoes on your order that you have been in contact with one of our agents on 8th September 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Review and we encourage you read our reviews there.
Just purchased a shed on the 22nd of…
Just purchased a shed on the 22nd of aug, an really wish I hadnt, I didn't read the reviews stupid I know!! But after trying to log on today to check the status of my order, the google search bar had a warning triangle, so I clicked on it an it said that my connection wasnt secure had do not enter any personal details!! Which obv I did when purchasing the shed, so I've just called an spoke to a Sarah, who I explained the whole situation too!! An I requested a refund straight away, she said I could have one but it would be processed on Friday as it's up to the finance team to deal with 🙈 , I had also asked "Sarah" to send me a confirmation email, which I am waiting for! Will not use again!!
31. august 2020
Uopfordret anmeldelse
Besvarelse fra Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
Unfortunately you have not left an order number on this review so I cannot chase this issue further for you.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Order no - 454616
As you only reply on Trustpilot and have ignored my multiple refund requests by both post and email I am forced to demand full refund as a matter of urgency on here as it has been over 3 months and no shed nor any correspondence from the company and over 2 weeks since we requested a refund! For anyone else who has suffered at the appalling treatment by this company, I took Legal advice and was informed that they are in breach of contract under common law and you can take them to a small claims court to get your money back and claim for damages if you so wish. If the money is not in my account by Tuesday 21st September 2020 then I will be escalating the matter and I urge anyone else to look to do the same also a complaint can be filed on the government website for a company that owes you money and is causing harm to it's customers! I don't want anyone else to fall victim to this company!
30. august 2020
Uopfordret anmeldelse
Besvarelse fra Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that the last email we received from you was on 7th July 2020.
If you have any further queries please email help@shedswarehosue.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
No stars would be a real rating
No stars would be a real rating. Order shed 6th June with delivery date 23 June. Still no shed, phone calls not answered but did get a response to an email a month ago. Have now asked for a refund but heard nothing. Will be raising a charge back case today with the credit card company. There does seem to be something fundamentally wrong with the management here.
Update Sunday 30 Aug after company standard response.
Thank you for the response. For your info my order as cut and pasted from your confirmation email "Your Order No: 455058 " is the number quoted so you can now check again.
As my email requesting a refund was a week ago I assume by your response I can expect a refund week commencing 31 Aug.
You website is also still stating 8 in stock and 1 purchased in the last 24 hours of the shed I ordered and still offers a delivery date. This seems to be untrue.
I see you trade under a number of different names and seem to have the same set of issues reported in reviews for these companies.
27. august 2020
Uopfordret anmeldelse
Besvarelse fra Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
Unfortunately the order number on this review does not match the reviewers name so I cannot chase this issue further for you.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Order no 455106
Order no 455106
Placed and paid £630.23 for an order on the 08/06/2020 .
No shed ,no communication , no answer to emails .
Waiting now for the generic response shed warehouse keep giving out at the end of every review , as expected the response was basically generic with some add ons , the order receipt I hold from the purchase clearly states invoice and delivery addresses . Blaming the customer for their short fallings .
25. august 2020
Uopfordret anmeldelse
Besvarelse fra Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that we have sent you a letter requiring your contact details as none were put on the order.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
I wish I’d read the reviews before…
I wish I’d read the reviews before ordering a shed😡 it said it was in stock so assumed a relatively quick delivery. I’ve not even had confirmation of my order and can’t reach anyone to follow up with. Like many others l have emailed.... no reply and tried phoning but can’t get through. I will now start the painful process of trying to get my money back.
If they’re busy or under resourced then they need to set customer expectations with an update on their website.
I don’t even have an order number- l have had no confirmation of the order but you have taken money. I already emailed to help@ last week but no reply.
23. august 2020
Uopfordret anmeldelse
Besvarelse fra Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
Unfortunately you have not left an order number on this review so I cannot chase this further for you.
If you have any further queries please contact us at help@shedwarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Keep Looking…
If you are looking for a new shed keep looking. All you will receive from this company is aggravation. They took a few seconds to take my money on-line. Why do they need so long for a refund?
The shed never arrived on the booked day. Emails not answered. Phones ring out.
There is no excuse for failure to communicate.
Had to go to my card provider to obtain a refund.
Instead of your standard fob of reply may be you would answer the problems.
According to any number of reviews, you fail to deliver on time.
So why has your web pages still have a “Live Delivery Slot” button to click on, when you do not delivery?
In your replies you state “refund will be processed as soon as possible (currently about 4-5 working days”. If that is the case, where is my refund?
20. august 2020
Uopfordret anmeldelse
Besvarelse fra Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that our agents have emailed you on 29th July 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Poor Service
I placed and paid my order early July. Initially told delivery would be 10 days or so. Its now 17th August and emails are not responded to at all. Phoned twice over previous weeks and given indicative installation dates of late August or early September. Now, one cannot even phone as eventually one is cut off with a message stating 'please email us'. Pointless of course as emails are never answered. Its a real shame and a shambles.
17. august 2020
Uopfordret anmeldelse
Besvarelse fra Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that you have been in contact with one of our agents on 17th August 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
The worst company I have ever dealt…
The worst company I have ever dealt with. never return emails or calls, I was delivered a shed which was not fit for purpose, after MANY MANY phone calls and emails I finally got the offer of my money back.. that was 2 months ago and still no money. Funnily enough they won't respond to my emails and calls AGAIN....
AVOID AVOID AVOID
14. august 2020
Uopfordret anmeldelse
Besvarelse fra Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that you requested to have the shed collected on 12th June 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
DELIVERY DATES A JOKE
DELIVERY DATES A JOKE
Booking ref.453375
I ordered a Summer House by phone April 17th. I ordered by phone as another company had taken an order then given a delivery date for late July. I was given a verbal guarantee by the sales team that the item was in stock and would be delivered May 9th. On May 1st an E Mail was received confirming a delivery date of August 7th. 12 weeks late! By now lockdown was biting so no point canceling and re-ordering, we bit the bullet and waited.
August 4th brought confirmation of delivery on August 7th. Weekend cleared, plans made.
7:30 pm, August 5th. E mail informing delivery would be delayed through "production problems".This on a unit that was available in April.
I responded with pent up frustration to this late delay.
11:20am August 6th. Text message confirming delivery was delayed and I would be contacted later with a new date.
5pm August 6th. Summer House arrived unannounced.
Fortunately our son was visiting and could help with the unloading, as the driver was alone, the driver incidentally was very pleasant.
Obviously the Summer House was on his wagon when the text was sent informing of delay, as he had been to Scotland, delivering to us in North Yorkshire on his way back.
The above script reads like a Monty Python sketch, but the best is to come.
August 10th. E mail received from Customer Services in response to my complaint 5 days earlier giving a new delivery date of August 20th, then one with August 13th.
Within 5 minutes another E mail came with a delivery confirmation for August 20th, and the option to cancel for a refund.
I was tempted to say nothing and wait, but I replied telling them the building was delivered and erected.
The building itself is not of the quality expected, with a poor finish on some sections, and adjustments needed on others, The glass panels were stuck together with smelly, rotten paper and were difficult to separate.
It is too easy to blame the pandemic for all problems, but this was pushing it too far.
Would I recommend this company?
What do you think?
13. august 2020
Uopfordret anmeldelse
Besvarelse fra Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your delivery was made on 6th August 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Order 453729 placed 28 April still no shed
Order 453729 placed 28 April. The company advertise a delivery time of 1 - 10 days but assuming Covid would cause delays so didn't chase until 25 June by email. Got a response on 7 July saying we were booked for delivery week commencing 27 July. It didn't happen. Called Sales line as Deliveries and Customer Service not available (how convenient) initially got call back saying deliveries would get in touch. They didn't so called again. Sales couldn't help so called later left me a voicemail saying delivery planned for 12 Aug. Tried calling yesterday couldn't speak to anyone. Called again today and waiting for call back. All along all I have wanted is honesty. If I had been told I July I would not get my shed any time soon I could have found an alternative supplier and would have a new shed by now. I notice a recent review says they received their shed the week after order placed which makes me think they are taking and fulfilling new orders and continuing to fob off people like me who have been waiting 15 weeks. Do not use this company.
12. august 2020
Uopfordret anmeldelse
Besvarelse fra Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your delivery was made on 15th August 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
ordered shed on the thursday and it was…
ordered shed on the thursday and it was delivered on the following wednesday. sales girls couldnt have been more helpful. great shed and great service and have dispite othe reviews recommended the company o a friend
11. august 2020
Uopfordret anmeldelse
Besvarelse fra Shedswarehouse
Thank you for your review. I will pass your comments on to the team who dealt with your order.
Order number 454365 made on 19th May…
Order number 454365 made on 19th May 2020 with 6 to 8 weeks delivery. Payment made on same date.Poor communication from this company.On 30th June email received apologising for delay and advising further contact would be made to arrange final delivery on 11th August. Still no contact.I haven’t yet asked for refund as I was allowing some Lea way because of the coronavirus. Why do firms keep fobbing their customers off? If I do not hear from this company within 48 hours from now I will be cancelling the order
11. august 2020
Uopfordret anmeldelse
Besvarelse fra Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your delivery was made on 11th August 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Still awaiting a refund
Firstly, I want to say that the pandemic has impacted businesses and I understand this can cause issues that take time to resolve however it appears that their difficulties only seem to extend to processing refunds and not taking payment. I did order my shed at the start of the pandemic and understood this would present a delay in delivery. The payment however was taken immediately and included installation. After some time had passed I did agree to take delivery without installation and the payment for installation would be refunded to me. I have yet to receive this refund despite numerous emails as they do not seem to answer their phone. If this is not refunded in the next week I will be taking this to the small claims court.
7. august 2020
Uopfordret anmeldelse
Besvarelse fra Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your good will gesture refund was made on 14th August 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
A company to avoid
A company to avoid. The worst service I've ever experienced. I note there are pages of reviews from people who feel the same as I do. Their telephone is permanently engaged, they do not reply to messages despite their promise to do so, they do not reply to emails despite their promise to do so. Ordered my shed in June when they gave a July 6th delivery for an item their website stated was in stock. August 3rd today and still no shed. Finally got through late this afternoon as was told (don't laugh) their delivery team go home at 4. I've been promised a call back in the morning to give me a provisional delivery date - which I daresay may be in September or some such. In fairness Sarah who I spoke to was very pleasant and efficient and I can only suggest she gets a job with a decent company because the one she currently works for is awful. Do not buy anything from this company. I awarded them one star because you can't get away with none
3. august 2020
Uopfordret anmeldelse
Besvarelse fra Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
Unfortunately you have not left an order number on this review so I cannot chase this issue further for you.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Very bad service
Very bad service, I get things not running good due to covid 19,but when you go on website and it says includes installation, then rung up to double check delivery and installation to be told the shed you have ordered does not include installation and your delivery day has changed with no confirmation of that change really annoying, so undoubtedly been waiting for it to be delivered for 16th August it's probably going to be longer, had a weekend delivery due to working, all this order was done on 1st June,won't be buying anything from here again
2. august 2020
Uopfordret anmeldelse
Besvarelse fra Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that we have rescheduled your delivery for you on 3rd August 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we recommend you read our reviews there.
Happy Customer
Summer House ordered before these reviews read and naturally concerned that we would not receive structure as promised. Dispite several emails asking for confirmation that delivery would be made as promised we got no response.
However we did get a text from Shires, the local distributor, a couple of days before the due date giving us a time slot and tracking details.
On the day delivery went very smoothly. The driver was professional and pleasant and followed current Covid19 procedures.
We were very happy with the quality of our Summer House and how easy it was to construct.
This company has obviously had difficulties due to lock down but now looks to be getting on top of them. If only they answered emails I think customers would have more confidence in them.
At the end of the day we were very happy with end result and as such would recommend.
1. august 2020
Uopfordret anmeldelse
Besvarelse fra Shedswarehouse
Thank you for your review. I will pass your comments on to the team who dealt with your order.
Re: Just Poor
As Trustpilot does not allow you to respond to a company’s responses, I am writing this brief update:
Still no shed. Company wrote on 24th July, apologised for the poor service, said planned delivery 4th August and delivery team would be in contact to confirm the details. Not sure when this is going to happen given 4th is next Tuesday.
Re my previous comment about the company’s responses being platitudes. My review included a reference number, therefore unsure why they did not know whether I had cancelled my order or not. A simple check would have confirmed things.
Given I have waited so long I will give them until the 4th to deliver, but not optimistic.
Opinion of shedswarehouse remains unchanged (Just Poor). They have done nothing to put things right through any type of positive action
31. juli 2020
Uopfordret anmeldelse
Besvarelse fra Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that our agents have emailed you on 24th July 2020 with regards to the delivery of your order.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
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