Shanly Homes Anmeldelser 155

I have recently purchased a house at DeHavilland Place White Waltham and I just feel I should take a few minutes to thank Kerry, Sally and the whole team. From start to finish I felt that I could ask any question and they would always be prepared to help with a smile making the whole process run smoothly from start to finish, there was nothing that was too much for them.

My dealings with Shanley Homes (in Beaconsfield, Buckinghamshire) have been nothing short of appalling. From the outset, I was made to feel anything but a valued end customer. After having my offer accepted in June 2025, I finally completed on the property on 30th September, a delay caused by Shanley Homes’ consistent failure to respond to queries and, more alarmingly, issues uncovered during my searches revealing they were in breach of planning permission.

Although I was not in a hurry to move in, what greeted me upon my arrival on 27th October 2025 was utterly unacceptable. The wheely bins were left full with waste. To add insult to injury, I was faced with a water bill totalling £400, dated from June 2025—long before I had even set foot in the house.

One of the advertised features was an EV charge point, but not only was the installed model different from what was advertised, it has never functioned to this day.

The so-called “partial new build” was riddled with defects: cracks in door frames and walls, inoperative lights and extractor fans, and power sockets with no electrical feed whatsoever. The quality of workmanship throughout the property is shockingly poor; it is abundantly clear that no pride was taken in any aspect of the build, and the materials used are of such inferior quality that I am doubtful they will last beyond six months.

To make matters worse, Shanley Homes seem to have no knowledge of the property’s basic infrastructure. For example, upon moving in, I discovered a light permanently switched on, with no one able to identify the corresponding switch. I was facing business tariff energy bills at this point. This is just one instance among many where their lack of aftercare was glaringly obvious.

As soon as the sale was completed, both Shanley Homes and their appointed estate agent, Tim Russ, (Beaconsfield, Buckinshamshire) washed their hands of any responsibility, leaving me to deal with the mounting issues entirely at my own expense.

In all my years, I have never encountered such a group of unprofessional individuals—despite their claims of over a decade’s experience in the field.

If you are considering Shanley Homes, I strongly urge you to look elsewhere. Unless you are prepared to spend your time and money rectifying their numerous oversights, avoid them at all costs.

I paid just over £1 million for this property, and the overall experience and quality have been nothing short of a nightmare. You would never believe the price tag based on what I have received.

We recently bought our new home at Ascot Oaks by Shanly Homes, and the experience has been excellent from start to finish. The quality of the development and attention to detail really stood out and gave us confidence in our purchase.

A special mention must go to the sales team, who were outstanding throughout the process. Miranda and Rosie were particularly fantastic — professional, approachable, and always responsive. They kept us well informed at every stage, answered questions promptly, and made what can often be a stressful process feel smooth and reassuring.

Overall, a very positive experience and we would happily recommend Shanly Homes, and Ascot Oaks in particular, to anyone considering a new home.

Visited the Ashcroft Place recently in Staines upon Thames. Lovely development. And the best sales agent I ever met - thank you Jazz for directing us into more conscious decision/choice. Appreciate it!

I had a great experience with Jazz when viewing the new house at Ashcroft Place, Staines. He was extremely patient and took the time to provide all the information I needed. Everything was explained clearly and thoroughly, which made the viewing feel relaxed and well-informed rather than rushed. Jazz was approachable, knowledgeable, and happy to answer all my questions. Overall, a very positive and reassuring experience — highly recommended.

It was the whole process, from the time I first looked at my apartment to when I got the Keys, Tia & Amanda in the sales office were always very helpful and always gave me good advice.
Rory & John from Shanly homes have been helping with the Tech stuff and getting everything done.

Overall its been a great experience, to purchase my property from Shanly Homes.

Thank You!

Just a quick question What is the point of employing a site manager when he doesn't know what is going on at is site Surely common sense should prevail and homeowners should be informed of work near there dwelling instead of being palmed off with the usual excuse talk to customer services I'm just doing my job (What Job)is he doing

Wonderful Experience Buying Our New Home with Shanly Homes

We recently purchased our new home through Shanly Homes, and the experience has been fantastic from start to finish. The entire process was smooth, transparent, and handled with great professionalism.

A special mention goes to Kerri and Michael, who were absolutely lovely throughout friendly, supportive, and always ready to help. They made what can often be a stressful process feel easy and enjoyable, guiding us every step of the way with genuine care and attention.
The quality of the home itself is excellent, with impressive attention to detail and a real sense of craftsmanship. We couldn’t be happier with our purchase and are truly grateful for how seamless everything has been.

The reason we chose a Shanly home at Ascot Oaks was, as stated in the brochure, all the premium features are provided as standard. The homes are well and thoughtfully designed including plenty of storage space and a decent quality build. The exteriors offer a variety of finishes with attractive landscaping and developments are located in nice areas. what’s not to like?
We were the first adopters on the site, and in all honesty, I was quite apprehensive about buying a new build and was somewhat of a whinger initially. However, I need not have worried. The sales and support team headed up by Rosie were so helpful and informative throughout the entire purchase process. Follow on site-based issue management through Andy and Graham was excellent with good communication. Subsequent support provided by Toby in Sales and Phil in construction was also second to none.
We are now settled into our new home and are extremely pleased and happy, knowing we have made the right decision.
Keep up the good work Shanly and thanks again for a lovely new home.

I had a fantastic experience with Shanly Homes while buying my first flat. The team was professional, reliable, and attentive throughout the entire process. The quality of work was outstanding, and to a high standard.

Communication was clear and consistent, which made the journey smooth and stress-free. I truly appreciated their attention to detail and commitment to delivering a home I'm proud of.

Highly recommended for anyone looking for a trustworthy and skilled builder.

I did not have confirmation the house had passed necessary safety requirements until 3 days before I moved in!! The boiler has a major issue and my bifold door does not lock properly. Parking is very difficult because my drive is adjacent the site entrance

I wanted to share some feedback on our recent home-buying journey.

Ascot Oaks development is truly impressive, with each home finished to a very high standard. However, what truly made the experience exceptional as a first time buyer was the support we received from the sales team, specifically Rosie.

Rosie's enthusiasm for the homes and her genuine desire to help people find the right fit was clear from the start. She was a great source of information, a proactive communicator and provided clear answers to all of our questions, offering valuable insights without ever making us feel pressured.

Her guidance throughout the process was incredibly reassuring and built a high level of confidence for us as buyers. It was a pleasure working with her from start to finish.

I wanted to take a moment to feedback on my recent experience at Ascot Oaks.

Firstly, the development looks great and the properties are finished to an excellent standard. That said, what really stood out to me was the outstanding experience with the sales team, who were knowledgable and friendly.

Rosie, in particular, has real passion and energy for the product, clearly wants to help people find their dream homes and works hard to make the whole process as smooth as possible, without being pushy. She answered all questions and offered advice when needed, which for a buyer, built trust and confidence. She was a pleasure to deal with - thank you!

The sales office staff in Waterside quarter are second to none
They are professional, courteous and knowledgeable. We dealt mainly with Kerrie who kept us up to date with the processes involved and was exceptional when unfortunately we had to pull out of our purchase ( nothing to do with Stanley Homes ) in fact they were above exceptional
I hope we have the opportunity in the not to distant future to deal with both Kerrie and Shanly Homes again
10/10

Friendly, efficient, made the process really easy and not stressful.

We recently bought our dream home from Shanly Homes at the Moorfield Mews development, and we couldn’t be happier with the entire experience. We first found the development online, called to enquire, and decided to walk in, and from that very first moment, we were made to feel welcome.

We were warmly greeted by the on-site sales manager, Mr. Jazz Virdee, who showed us around and helped us realise straight away that this was the home we had been looking for. Jazz and the team went above and beyond to support us throughout the process, helping us find a mortgage broker, chasing solicitors to keep things moving efficiently, and ensuring we settled into our new home smoothly.

The house itself is built to an exceptionally high standard, with outstanding finishes, thoughtful design, and excellent facilities and amenities. We would also like to thank Ashley Miller, the Senior Site Manager, whose dedication and attention to detail ensured the homes were built to the highest quality.

Shanly Homes also provided clear instructions, great customer support, and all the guarantees we needed to feel safe and welcome in our new home.

We are truly grateful to Jazz and the entire Shanly Homes team for making what could have been a stressful journey feel smooth, personal, and exciting.

Great service!
Sale consultant Jazz V. provided great service, was so helpful, friendly and patience. He quickly responded to all emails and provided all information which I required.

first class service from Jaz at the staines development. good knowledge and very professional

We recently moved in to a beautiful 4 bedroom house at Magna Gardens in Purley-on-Thames. The whole process from start to finish has been a great experience thanks to Lexi who has been extremely helpful, friendly and supportive throughout. Her regular communications have been appreciated.

We visited Moorfield Mews looking for a home and were absolutely blown away just wow! We were looked after by Jazz, who was an excellent sales extraordinaire – friendly, knowledgeable, and genuinely helpful throughout. The whole experience was smooth and professional. We’d highly recommend this development to anyone searching for a new home. Great service all around!