Sew Essential Anmeldelser 

I returned a Husqvarna Huskylock S21 that wasn't working as it should, and the team at Sew Essential handled it brilliantly. Vicky, Ed and Lucy were all lovely to deal with and genuinely helpful throughout. They made it easy to put the credit towards a Janome AirThread 2000D, and it's a beautiful machine.

I've also just found their 26-minute video on the AirThread 2000D, which walks through every feature. The manual left me confused (they always do!), but after watching the video I felt completely comfortable with the machine.

Friendly, knowledgeable and genuinely helpful. I'll definitely be buying from Sew Essential again - in fact I've already got my eye on a Brother Coverstitch machine.

Thanks very much for your support.

By mistake I ordered the wrong size pattern. I was so pleased to be able to return it and have the correct one posted to me using the 48 hour post office tracked service. Superb service!

We are so happy with our 2 sewing machines that came today. We just wanted to say thank you so much for providing such great information (your video was brilliant) and supporting our purchase over the phone and loving the upgraded choices of extra stitches in our new machine (Janome 360DC) magic! The birthday girl is thrilled and my wife and I are so excited to finally have a domestic machine of our own that does far more than the old one we had that stopped working some time ago. Love the zig zag stitch and it is punching through 7 layers of heavy outdoor cover fabric easily, my first big project might be the asymmetric spinnaker sail I have been dreaming of making from a kit, I think this machine will do a Supar job!

Best wishes to you all

Tom

Very disappointed with my order. I am brand new to making clothes and wanted to give it a go for my sister's birthday. This fabric was far more neon than the preview implies plus the fabric is extremely stiff. Not happy especially since I'm unable to return due to the cut fabrics policy. Another thing to note is the "matching thread" was extremely pale in comparison, nowhere near the same colour.

The online tutorials are excellent and from ordering supplies to receiving them was less than 24 hours. Amazing service

They were very helpful and understanding as we had just dropped in without an appointment. I’d been looking at the videos on YouTube on the Janome Memory craft 6700p for some time and
Can say I made the right choice, I’ve finally finished 3 quilts that I’d been putting off doing with my old machine, but with this machine it was a joy .

In all of my 63 years I have never had such excellent service ! I emailed an enquiry , and Lucy messaged back with a few questions and what was our budget and then narrowed it down to a couple of machines . She suggesting we watch her videos about them on UTube. Her videos are excellent! Then we arranged to go to visit her showroom for a demo. We watched her use two similar machines , brand new out of the boxes. As my husband has never ever used one, Lucy, made sure to demo slowly and clearly . We chose one and were able to take it away there and then. There is also an extensive range of extras - different feet etc., and downstairs we were able to wander around and choose threads , needles , cutting boards etc., all of which are top quality . We have since purchased some patterns on-line which arrived in two days - there is a huge range to choose from. I know that in the future , if we have any difficulties, questions etc., or need advice, that we will be able to email and Lucy will get back to us with some help. She and her husband were so friendly and knowledgable and apart from purchasing a lovely machine and accessories, we had a nice visit too. There was no pressure at all to actually make a purchase. The service was faultless .

I know nothing about sewing and I was looking for some advice about an overlocker as a present for my wife. After searching the internet I watched the you tube videos. I still wasn't sure. The video really encouraged a call so I phoned up and spoke to Lucy who explained everything, was really friendly, gave great advice and was really reassuring. My wife is absolutely delighted. I would strongly recommend calling Sew Essential if you need any help. Great customer service!

Outstanding customer service

I recently bought an overlocker from Sew Essential, having watched several of Lucy’s really helpful videos about the machines. The service from start to finish was excellent - really prompt, helpful and friendly. I’d previously bought fabrics and bits and pieces over the years and had always had prompt delivery, so was predisposed to trust the company. The contact over this purchase really showed how great they are. I’d definitely recommend them.

Their customer service and customer care is outstanding and I for one will never look back.
My husband brought me a shiny new Babylock after many tears shed due to failing experiences with another brand.
Vicky and Lucy went out of their way to ensure I received my Babylock this morning even though we only ordered it yesterday. The uk supplier was awaiting delivery, but they pulled out all the stops with Babylock uk to ensure as soon as their shipment arrived into them, I received my machine. This was within 30 minutes of them landing at the uk supplier. Wow what can I say. They could not have done more or gone out of their way if they had tried.
They were friendly and so helpful. I can not praise them enough.
If you want to use a uk company who actually do care about your experience, please give them a try. You won’t be disappointed and you won’t find another sewing suppliers that will do this for you.
I can not thank them or Lisa at Babylock Uk enough.

I changed my mind on a product I had bought and rang SewEssential for advice. The response I received went way beyond my expectations. Customer service of any sort these days is in short supply so it is refreshing to find a company who put their customers first. Much appreciated.

Having watched some of Lucy's amazing sewing machine reviews on YouTube, I realised the offer on the Atelier 6 I was interested was about to expire. Although I was in Mexico, Lucy arranged a time for a video chat to advise me on which machine might suit my needs. Great chat, totally unhurried and some really good advice. Machine bought and then delivered after my return. Post purchase help was great, they didn't even tell me to read the manual!
Great customer service, can't recommend enough.

I came across sew essential after trawling through endless sights and reviews for a new sewing machine I have had several disappointments in the past but this company has good reviews and great utube videos of their products so thought I'd give them a try and so glad I did I ordered a janome 5060hdq on Wednesday 12 November and to my suprise I received it the next day so far the machine is great but I think if I have a problem I can rely on sew essential to give me advice great company can't fault the service I received

Fantastic expert and personalised advice from Lucy at Sew Essential. From the initial email exchange right through to an in person demo, Lucy was a joy to deal with. A real expert and passionate about sewing, she understood my needs and listened. Would definitely recommend Sew Essential.

I made an appointment with Lucy for her to demonstrate a choice of two machines, having spoken to her on the phone previously. She expertly helped me decide and I took home my perfect sewing machine. She made us so welcome, and nothing was too much trouble for her. When I arrived home and unpacked the machine, I couldn’t find a certain presser foot. I emailed her, and straight away she told me where to look, and it was there! Fantastic service and knowledge. If you are in the market for a sewing machine, definitely check out her website sewessential.co.uk.

Sew Essentials customer service is excellent. Lucy provided super advice on buying a new sewing machine. The machine is fantastic and I am loving making clothes for my grandchildren. I also use the sew essential tutorials which provide great advice and sewing techniques.

I ordered fabric for a wedding outfit and received exceptional help and service.I will most definitely be ordering from Sew Essential in the future.My email was promptly answered and the fabric despatched in record time.It was my first time working with Sew Essential and it was a very happy experience.

Customer Service - I can quite honestly say that Sew Essential deliver the most amazing customer service ever - I have been dealing with them since 2022 and its been a total dream!. I placed an order for a Brother 3000 Overlocker and a couple of other things on Saturday and they arrived today - totally amazing - it couldnt have been quicker if they had popped into the boot of one their cars and driven it down here. Nothing is ever too much trouble for them and they truly care about their customers and customer satisfaction. There are so so many company's that could learn a lot from them. You are a star company - in fact a 10 out of 5 star company and long may you thrive and grow because you surely deserve it.

Great choice of products & impressed by the speedy delivery. Placed order on an afternoon & parcel arrived 10am the next day. I also emailed in a query and received a quick & very helpful response. Will definitely be using this company again.

I am a new customer to sew essential and made an order for ribbon for my wedding. Unfortunately, sew essential did not have the width ribbon I required. This was quickly communicated, I rang the company and spoke to Lucy who was brilliant and offered an alternative to no extra cost to me. Products were delivered one day later. Fantastic quality and exactly what I wanted. Thank you again