Terrible company their web site makes you believe they are based in the uk but they are not. I ordered a dress on the 5 April, still not received it by 5 May. Their tracking is awful, they said I woul... Se mere
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Se, hvad kunderne siger
My dress arrived in a plastic bag and the quality is extremely poor. The garment is unfinished, the material is incredibly thin, and sequins have already fallen off. The edges are rough and t... Se mere
Virksomheden har svaret
Besides the good service, the whole quality of their products is excellent. The shopping full process is very smooth and trustworthy from the very first moment to the final steps.
The entire journey I went through was simply amazing. The group was very professional and helpful, and the product they delivered was perfect. I would give them five stars without any doubt!
Virksomhedsoplysninger
Skrevet af virksomheden
Selletiq.com is an online fashion retailer offering a curated selection of women’s and men’s clothing, including dresses, bodysuits, jackets, trousers, and seasonal fashion pieces designed for everyday wear and special occasions. The brand focuses on providing stylish, trend-inspired collections that aim to combine modern design with accessible pricing.
Kontaktoplysninger
Belgien
- www.selletiq.com
2,9
Middel
21 anmeldelser
Har besvaret 88 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The platform is user-friendly and the…
The platform is user-friendly and the support team replied to my inquiries in a matter of minutes. An extremely trustworthy organization in the industry.
3. maj 2026
Uopfordret anmeldelse
This site gives us the best experience…
This site gives us the best experience in terms of usability and checkout process. Thus, I received the package which was true to its describing and it has premium feeling materials.
15. april 2026
Uopfordret anmeldelse
For £29.99 blouse extremley cheap and…
For £29.99 blouse extremley cheap and nasty dont bother other chinese retailers much better
11. maj 2026
Uopfordret anmeldelse
This service is definitely reliable
This service is definitely reliable, very professional, and always delivers as promised. Since I have used their services many times and have never been disappointed. They are really trustable!
2. april 2026
Uopfordret anmeldelse
Besides the good service
Besides the good service, the whole quality of their products is excellent. The shopping full process is very smooth and trustworthy from the very first moment to the final steps.
13. april 2026
Uopfordret anmeldelse
The entire journey I went through was…
The entire journey I went through was simply amazing. The group was very professional and helpful, and the product they delivered was perfect. I would give them five stars without any doubt!
9. april 2026
Uopfordret anmeldelse
Fantastic Selletiq experience
Fantastic Selletiq experience. Everything was delivered promptly and had the exact appearance that was advertised online. The service was expert from beginning to end, and the quality feels high-end. I will definitely shop here once more.
12. april 2026
Uopfordret anmeldelse
Selletiq provides fashionable
Selletiq provides fashionable, contemporary goods of excellent quality. Overall, the shopping experience was easy, and customer service was prompt. Although delivery took a little longer than anticipated, it was still a good experience.
19. april 2026
Uopfordret anmeldelse
Warning do not use this company
Terrible company their web site makes you believe they are based in the uk but they are not. I ordered a dress on the 5 April, still not received it by 5 May. Their tracking is awful, they said I would get a refund but that hasn’t materialised yet. WARNING DO NOT USE THIS COMPANY.
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Selletiq
Dear Zach,
We’re very sorry to hear about your experience and understand your frustration regarding the delivery delays, tracking updates, and refund concerns. We appreciate you taking the time to share your feedback.
We always aim to provide clear communication and a smooth shopping experience, and we regret that this was not reflected in your order. Please know that we are continuously reviewing our processes and working on improvements to our shipping updates, customer support, and overall service to help prevent situations like this in the future.
Thank you again for your feedback — it helps us identify where we need to do better, and we’ll do our best to improve moving forward.
Best Regards,
Karl - Customer Service
BASED IN CHINA
BASED IN CHINA. Looking at their website I was under the impression they were UK based. They are not. They are based in China. The shoes I ordered took so long to arrive that I no longer needed them. To return them I was expeted to pay shipping costs to China, or they offered me a 10% refund and to keep the shoes. This is not a good company to deal with.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Selletiq
Dear Sian,
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it can be when delivery takes longer than expected and the return process does not meet your expectations.
We always aim to provide clear information and a smooth shopping experience for our customers, so we regret that this was not reflected in your order. Your comments have been noted and will be taken into consideration as we continue working to improve our service, communication, and overall customer experience for the future.
Thank you again for your feedback.
Best Regards,
Karl - Customer Service
Jacket was wrong size!
I bought a jacket from them that was supposed to be 4xl. When it arrived it was far far to small. There was no label on the jacket either. It was, at best, a large.
Also, the company, although claiming to be UK based, is a Chinese company based in China.
Avoid this company at all costs!!!
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Selletiq
Dear Tony,
We’re very sorry to hear that your experience did not meet expectations. We understand how disappointing it can be when an item does not fit as anticipated, especially when sizing differs from what was expected.
We also regret any frustration caused regarding our operations and communication. Customer feedback is taken seriously, and we continuously review our processes to identify areas where we can improve both product information and overall customer experience.
We appreciate you taking the time to share your feedback, and we’ll do our best to make improvements moving forward.
Best Regards,
Karl - Customer Service
Bought a maxi dress for the wedding of…
Bought a maxi dress for the wedding of last night.
Was amazin!
25. april 2026
Uopfordret anmeldelse
Besvarelse fra Selletiq
Dear PC,
Thank you so much for your lovely review! We’re absolutely delighted to hear that your maxi dress was amazing for such a special occasion.
It truly means a lot to us that you chose our store for the wedding, and we’re so happy you loved your outfit. We hope you had a wonderful time, and we look forward to dressing you again in the future!
Best Regards,
Karl - Customer Service
I bought 4 linen shirts and 2 linen…
I bought 4 linen shirts and 2 linen shorts for the summer, I am happy with the items. Also friendly customer support!
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Selletiq
Dear Anthony,
Thank you so much for your wonderful feedback! We’re truly grateful for your support and are delighted to hear that you’re happy with your linen shirts and shorts. It also means a lot to know that you had a positive experience with our customer support team. We appreciate you taking the time to share your experience and hope you enjoy your items all summer long!
Best Regards,
Karl - Customer Service
ONLINE THEIVES!!
DO NOT USE THIS SITE THEY ARE FRAUDS!! come back with counter offers when you want to return an item. Then give you a chinese shipping address expecting you to send directly back at basically half the cost of your item, either way your out of pocket. FRAUDS!!
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Selletiq
Dear CustomerX,
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating the return process and shipping costs can feel, especially when expectations are not met.
Our team always aims to provide fair resolutions and support throughout the process, and we regret that this situation left you feeling disappointed. We also understand your concerns regarding the return address and associated costs.
Your feedback has been noted carefully, and we will continue reviewing our processes to improve the experience for future customers. Thank you again for bringing this to our attention.
Best Regards,
Karl - Customer Service
Selletiq are based in China
Selletiq are a dodgy company. They are claiming to be UK based (and they are registered under a UK address on Company House), but they are based in China.
The coat I ordered was inaccurate (cropped sleeves instead of long), so I requested a return and refund. At first, they offered alternatives to a refund (discount on the product or store credit), which increased in amount with each email. When I insisted that I wanted a return and refund they responded with a return address in China informing me that I am to pay the return postage of up to £42!
I told them since the coat is not as advertised, I would not expect to pay for the return postage. They responded with yet another offer: 30% refund or 100% store credit. They added that every order incurs fixed costs for the company and implied that the cost of return will hurt their business!
I told them as they are registered in the UK they are bound by the Consumer Rights Act 2015 and they cannot legally refuse a full refund for an item not as described, if requested within 30 days, and they must provide postage.
They responded again ignoring everything I said regarding the law, this time increasing their offer to 35% refund or 100% store credit.
I replied to tell them I will accept a 100% refund.
They replied repeating their previous offer and stated "I understand that you would prefer a full refund. However, as mentioned in my previous email, due to the fixed costs involved with each order, we’re unfortunately not able to offer a 100% refund in this case.".
No resolution, but I haven’t given up.
Avoid this company. The item you are thinking of purchasing is not worth it.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Selletiq
Dear AL,
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand your frustration regarding the item received, the return process, and the communication surrounding your refund request.
Our intention is always to provide clear support and fair resolutions for our customers, so we regret that this situation left you feeling disappointed and unsupported. We also understand your concerns regarding return arrangements and expectations around the product itself.
Your feedback has been noted carefully and will be used internally as we continue reviewing and improving our customer service processes, communication, and overall shopping experience for the future.
We sincerely apologise again for the inconvenience caused and appreciate you bringing these concerns to our attention.
Best Regards,
Karl - Customer Service
Do NOT buy from here
Do NOT buy from here
I ordered an item and when it arrived it did not resemble the pictured item at all
Then you realize the product is sent from China so the costs of a return are £20-£40 which they expect you to pay
They offer a minor refund to keep the item you did not want in the first place OR a credit to buy something else from them (cheek of it)
Do yourself a favour and buy from a reputable online company
22. marts 2026
Uopfordret anmeldelse
Besvarelse fra Selletiq
Dear Gary,
We’re very sorry to hear that your experience did not meet your expectations. We understand how disappointing it can feel when an item is not what you anticipated and when the return process becomes frustrating.
We always aim to provide clear information and a positive shopping experience for our customers, so we regret that this was not reflected in your order. Your feedback regarding the product expectations and return experience has been noted carefully, and we will continue working on improving both our communication and overall service moving forward.
Thank you for taking the time to share your experience with us.
Best Regards,
Karl - Customer Service
Great quality and friendly service
I bought 5 dresses, super great quality and friendly customer service for when i had questions about the delivery! :)
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Selletiq
Dear Marijke,
Thank you so much for your wonderful review.
We’re delighted to hear that you’re happy with the quality of your dresses and that our customer service team was able to assist you with your delivery questions. Providing both great products and helpful support is very important to us.
We truly appreciate you taking the time to share your experience and hope you enjoy all your new dresses.
Sincerely,
Anna
Customer Service, Selletiq.com
Poor Quality- mislead item
My dress arrived in a plastic bag and the quality is extremely poor. The garment is unfinished, the material is incredibly thin, and sequins have already fallen off. The edges are rough and the whole item feels cheaply made. How this company can justify charging over £100 for something like this is beyond me — even Shein is better quality.
I have opened a dispute with PayPal and I am protected under Buyer Protection. I will not be paying for this poorly made item.
Please avoid ordering from this website and save your money.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Selletiq
Dear Claire,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that the item you received did not meet your expectations. What you’ve described is not the standard of quality we aim to provide, and we understand how disappointing this experience must have been.
Please rest assured that we take concerns like this very seriously. Our team would appreciate the opportunity to review your case in detail and work towards a suitable resolution for you as quickly as possible.
Sincerely,
Anna
Customer Service, Selletiq.com
I have a good experience with this…
I have a good experience with this store, I bought 2 linen pants for the summer.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Selletiq
Dear customer,
Thank you very much for your kind feedback.
We’re delighted to hear that you enjoy shopping with us for your linen summer pants and that you’re satisfied with the price–quality ratio.
We truly appreciate you taking the time to share your experience.
Your kind words will be gladly shared with our team.
Sincerely,
Anna
Customer Service, Selletiq.com
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