Great product and affordable trading platform. Analytics and research information are comparables to other. But the big plus here are the support people that go beyond to help and sort things out wit... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I just opened a new Selfwealth account and had a problem completing the w8-ben form. Supriya from Live chat was very helpful and answered my query promptly and satisfactorily.
Virksomheden har svaret
I have had this account for a long time and changed devices in that time, so when I couldn't reach my 2 step authentication steps I was relieved to have it sorted within 24 hours for safety and peace... Se mere
Virksomheden har svaret
I previously tried to open a smsf account elsewhere and had so many issues. I was referred to Selfwealth and had the best experience ever. Blake handled my account and he was incredibly helpful.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Flat fee investing that puts you in control. Build long-term wealth with Australia’s leading low-cost investing platform.
Kontaktoplysninger
Level 7, 130 Lonsdale Street , 3000, Melbourne, Australien
- support@selfwealth.com.au
- www.selfwealth.com.au
4,8
Fremragende
310 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fast help and straight to the point
Fast help and straight to the point. Really appreciated.
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Selfwealth
Thank you for your kind review. We’re really pleased to hear Blake was able to assist you quickly and clearly with your query regarding your holdings. If you need anything further in future, please don’t hesitate to reach out.
fast and great customer service
I have had this account for a long time and changed devices in that time I was unable to reach my 2 step authentication steps and had the issue rectified within 24 hours for safety and peace of mind. process was easy and quick. Excellent customer service
12. april 2026
Uopfordret anmeldelse
Besvarelse fra Selfwealth
Thank you for your review! We’re glad we could help restore access to your account quickly and that the process was smooth. I’ll be sure to share your feedback with Blake, who supported you.
We appreciate you taking the time to share your experience.
Thank you Steven!
Thank you Steven!
I had a bit of trouble setting up my account, I called up and Steven was so helpful! He knew exactly what paperwork I needed and emailed them promptly with detailed step by step instructions. I would not hesitate to ask for help again.
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Selfwealth
Thank you for your kind feedback! We’re delighted to hear that Steven was able to assist you and make the account setup process smoother. Providing clear guidance and timely support is exactly what we strive for, so it’s great to know Steven delivered on that.
I’ll be sure to pass your feedback directly on to him, I know he’ll really appreciate it.
They were originally one of the few…
They were originally one of the few Australian platforms that allowed for easy US trades. Since then they are now nowhere near as competitive as other platforms and charge a premium to trade. When withdrawing funds the process is lengthy and you receive little to no communication except from automated emails.
Support and communication when you actually need them is slow and painful when you need it.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Selfwealth
Good Afternoon, Thank you for taking the time to share your feedback — we’re sorry to hear that your experience hasn’t met expectations.
We understand how important timely communication and smooth withdrawals are. Over the recent period, response times may have been impacted due to the bank holiday weekend and market closures, including the ASX and US markets, which meant reduced support availability.
In terms of USD to AUD withdrawals, these are typically processed by the next business day, or the following business day if submitted after 2pm.
That said, we recognise your concerns around support and communication. If you have a specific case or reference number, we’d really appreciate you sharing it with us directly so we can review what happened and work to improve your experience.
Super customer service
Super customer service. The team at SelfWealth make it easy to solve your problems with simple, yet effective instructions.
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Selfwealth
Thank you for your kind review. I am glad that you were provided with super Customer Service and that any issues were resolved simply with clear instructions. Please reach out again if needed.
Fast response and helpful as well
Prompt and accurate information on my request
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Selfwealth
Thank you for your feedback. We're pleased to hear you had a quick and accurate experience with us. Please reach out if you need support again!
Great service, platform and brokerage fees
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Selfwealth
Thank you for your feedback. We’re pleased to hear that you’re happy with our service, platform, and brokerage fees. Your comments are much appreciated and help us continue to improve the experience for all our clients.
Dividend paid into the old ANZ Account
I had problems with Dividends going into the old ANZ Account, this has been rectified and a clear explanation was given
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Selfwealth
Thank you for your feedback. We’re glad to hear the issue with your dividends has been resolved and that our explanation was clear. We appreciate you taking the time to share your experience and value your continued trust in us. I'll be sure to pass on the feedback to Blake whom you spoke with.
Quick response
Quick response, sorted out my problem very quick, thanks
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Selfwealth
Thank you for your great review. I will be sure to pass on the feedback to the team.
Great customer support from Supriya srivastava
The customer support staff was really helpful and friendly, solved 2 of my enquires straight away!
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Selfwealth
Thank you so much for your kind words! We’re happy to hear that Supriya was able to assist you promptly and that your enquiries were resolved smoothly. We’ll be sure to pass your feedback on to her.
Ayubi Sharma - Great Service
Ayubi Sharma was helpful, clear, responsive, professional and polite. All round helpful and great service.
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Selfwealth
Thank you for taking the time to leave such a positive review. We're pleased to hear that Ayubi delivered helpful, responsive, and professional service. We'll be sure to pass on your kind comments . Your feedback means a lot and we look forward to assisting you again in the future.
Besvarelse fra Selfwealth
Thank you for your feedback! Glad we could help and that you had a positive experience. We appreciate you taking the time to leave a review.
Very patient and made the task easy.
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Selfwealth
Thank you for your review! We're happy to hear the process was easy and that you had a positive experience. We appreciate you sharing your feedback.
Onya Blake!
Blake was not only friendly and clear in his communication, he was also extremely quick to respond to- and resolve my issue which made continuing my investment journey easy!
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Selfwealth
Thank you for your great feedback! We're pleased to hear that Blake provided friendly communication and resolved your issue quickly. We'll be sure to share your kind comments with him. Glad we could help make your investment journey that little bit easier.
Support team helpful
I contacted the support team and they were able to provide me with bank transaction reports for US and AU which the accountant required for tax reporting.
Thank you for your help and getting these to me promptly
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Selfwealth
Thank you for your kind review! We're pleased to hear our support team was able to quickly provide the transaction reports you needed for your accountant. We appreciate your feedback and are always happy to help whenever you need us.
I like the ease of uploading documents…but.
I like the ease of uploading documents and account application.
There is a mismatch of advised time to get the account running versus when it actually happens which can be frustrating if you miss a market opportunity while it is being activated.
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Selfwealth
Thanks for taking the time to leave a review. We're glad to hear you found the document upload and account application process easy to use. We're sorry that the activation timeframe didn’t match your expectations. While many accounts are activated quickly, some applications can take a little longer where additional verification or more complex account structures are involved. We appreciate you highlighting this, as feedback like this helps us improve client experience and set clearer expectations for new customers.
Efficient and prompt resolution
Efficient and prompt assistance by Ayubi Sharma to resolve my issue via the website live chat.
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Selfwealth
Thank you for your feedback! We’re glad to hear that Ayubi was able to provide efficient and prompt support via our live chat. We appreciate you taking the time to share your experience.
Self Wealth made the effort.
Self Wealth went the extra yards to pursue the transfer of shares from a broker that had changed ownership.
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra Selfwealth
Thank you for your feedback! I’m glad we could assist with your share transfer. Ensuring a smooth and efficient process for our clients is always our top priority, and I’ll be sure to pass your kind words on to the team.
Supriya gave a quick and satisfactory response.
Great customer service.
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra Selfwealth
Thank you for your feedback, we're glad that you've been provided with a great client experience when your reach out to us. I'll be sure to pass this feedback on to the team.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.