Bought a Kayak in November 23 for a Christmas present and unfortunately only got to use this once due to a back injury. The plastic had no UV protection and cracked from the sun. Talking to customer s... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered caravan window capping through Amazon, unfortunately the wrong size was sent. I contacted them and they very quickly resolved the problem and told me I could keep the item wrongly sent. Shame... Se mere
Virksomheden har svaret
I ordered an initial 1-ton sky hook to assess its dimensions and verify that it would fit over the shank I was connecting it to. Once I had confirmed that it fitted correctly, I ordered a second o... Se mere
Virksomheden har svaret
Fantastic customer service, went above and beyond my expectations. Through no fault of SecureFix we had an issue with a Canal Lock key, the head with the tapered holes had been welded onto the handle... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We Are Suppliers Of High Quality, Fair Price Goods, Providing Caravan Siting Equipment, Agricultural And Forestry Hardware, Marine Hardware And Fittings, Lashing / Lifting And Towing Equipment And Theatre Equipment. With Our Simple And Secure Ordering System In Place, You Can Have Your Order Placed, Goods Safely And Securely Packaged, Dispatched And Delivered To Your Door All Within 72 Hours (Excluding Bank Holidays & Weekends). We Have A No Quibble Returns Policy.
Kontaktoplysninger
Storbritannien
- team@securefixdirect.com
- www.securefixdirect.com
3,9
God
211 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Swift delivery of my battery box but…
Swift delivery of my battery box but unfortunately straps & fitting kit were missing,on making contact supplier checked but had no further stock so immediately made a refund and told me to keep the box with their compliments.I would be happy to purchase from again and recommend SecureFix Direct
4. februar 2022
Uopfordret anmeldelse
Besvarelse fra SecureFix Direct Ltd
Hello David.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Purchased item on Thursday received on…
Purchased item on Thursday received on Friday you cannot ask for anything better than that, very happy with product and a good price.
8. januar 2022
Uopfordret anmeldelse
Besvarelse fra SecureFix Direct Ltd
Hello Mrs Costello.
Thank you for leaving us feedback. I am glad that you were happy with ours and the courier service as well as your product.
I hope that we can supply you again.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Great Customer service
Accidentally received an incorrect item , when contacted they immediately shipped the right part the next day.
Great products and outstanding customer service👍👍👍👍
Others take note 😝😝😝😝
5. januar 2022
Uopfordret anmeldelse
Besvarelse fra SecureFix Direct Ltd
Hello Mike.
Thank you for leaving us feedback.
This was no trouble at all, I apologise that this happened in the first place - I have passed your feedback on to our hard working team.
Jamie.
www.securefixdirect.com
Have just had excellent service from…
Have just had excellent service from this seller along with a good deal on several items...Would highly recommend and will use again.
2. januar 2022
Uopfordret anmeldelse
Besvarelse fra SecureFix Direct Ltd
Hello David.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Lovely people
Lovely people and great customer service. Highly recommend and happy to purchase again
1. januar 2022
Uopfordret anmeldelse
Besvarelse fra SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Hopefully we can supply you again.
Jamie.
www.securefixdirect.com
Good service
Good service. Product faulty but received immediate refund. Very quick and easy to deal with. Will use again
27. december 2021
Uopfordret anmeldelse
Besvarelse fra SecureFix Direct Ltd
Hello Steve.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Excellent Service
This company provided excellent support when the post office failed to deliver my goods and had replacement hardware re-shipped pronto to me. It’s only on occasions like this that you know a good supplier.
13. december 2021
Uopfordret anmeldelse
Besvarelse fra SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback - I am glad that we resolved the issue for you.
Hopefully we can supply you again.
Jamie.
www.securefixdirect.com
Fantastic customer service
Absolutely excellent customer service. Resolved an issue with an order with no fuss or bother. Thank you it a refreshing change in this day and age. It restores ones faith in buying on line.
18. november 2021
Uopfordret anmeldelse
Besvarelse fra SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback - I am glad that we resolved the issue for you.
Hopefully we can supply you again.
Rich.
www.securefixdirect.com
Great service
I ordered some tracers and one came fast, but one was missing. They immediately sent another TWO to make up for it. Great service.
13. november 2021
Uopfordret anmeldelse
Besvarelse fra SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Excellent service
Excellent service, I had fault with an item after installing it, several months after I had bought it. On being contacted Securefix sent a replacement quickly and with no quibbles.
1. november 2021
Uopfordret anmeldelse
Besvarelse fra SecureFix Direct Ltd
Hello Peter.
Thank you for leaving us feedback.
Jamie.
www.securefixdirect.com
Excellent service
Excellent service.
Item arrived in good time and in great condition. Highly recommended.
13. oktober 2021
Uopfordret anmeldelse
Besvarelse fra SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Wish all companies had the same…
Wish all companies had the same customer service.
More than excellent.
24. september 2021
Uopfordret anmeldelse
Besvarelse fra SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Great service outstanding thanks
10. september 2021
Uopfordret anmeldelse
Besvarelse fra SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Wonderful company offering superb…
Wonderful company offering superb customer service. Couldn't have been quicker responding or more helpful or efficient processing a complicated order including making good when the courier lost part of the order. (Being out of stock they even waived making a charge for the lost part as compensation for the delay in obtaining it from the manufacturer. You don't expect anyone to care that much about the customer these days.)
8. september 2021
Besvarelse fra SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Thank you for reaching out to us in first instance to resolve the issue - I am glad that you were happy with the resolution.
If you need us again, do drop us an email, thanks.
Jamie.
www.securefixdirect.com
Prompt delivery and very rapid…
Prompt delivery and very rapid response/resolution to a query.
1. september 2021
Besvarelse fra SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback. I will pass your feedback onto our customer relation guy.
Luke.
www.securefixdirect.com
Paid for next day deliver but it took 5…
Paid for next day delivery but it took 5 days to arrive. My delivery charge was refunded but it is not the point as I was on holiday and wanted the kayak during the holiday.
The kayak is perfect for my son and great value.
31. august 2021
Besvarelse fra SecureFix Direct Ltd
Hello.
Thank you for your feedback.
I am sorry that the courier failed to deliver as per what you originally paid for. I am, however, very glad that my team refunded you your delivery charge.
If there are any additional matters, then please do reach out to me so that I can address them.
Thank you for re-addressing the 1 star feedback.
Jamie.
www.securefixdirect.com
All very good 5 star.
31. august 2021
Besvarelse fra SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Very good company to deal with and…
Very good company to deal with and always deliver what we order.
31. august 2021
Besvarelse fra SecureFix Direct Ltd
Hi guys.
Thank you for leaving us feedback.
We always enjoy supplying you & hope that our relationships continues to grow.
Jamie.
www.securefixdirect.com
Ordered a pair of axle stands…
Ordered a pair of axle stands, Hermes seem to have lost them… contacted Securefix as they hadn’t arrived on the expected date. They investigated as to why and sent a fresh pair of stands next day with DPD. Arrived this morning. Great service from a local company!
24. juli 2021
Uopfordret anmeldelse
Besvarelse fra SecureFix Direct Ltd
Hello Philip
Thank you for leaving us feedback. I am glad that we resolved the issue for you, Jason advised me this morning that Hermes have now refunded us for the lost parcel.
Hopefully we can supply you again.
Jamie.
www.securefixdirect.com
Secure fix Direct advertise many marine…
Secure fix Direct advertise many marine items that I would like to purchase however for many many months now they have had no stocks of most of the items I need and keep trying to buy which is not a good customer service in fact it is very poor.
12. juli 2021
Besvarelse fra SecureFix Direct Ltd
Hello.
Thank you for your review.
It is true that our website will state out of stock on certain items, unfortanatly, at our fantastic prices, items sell fast, we are very well known for selling out quick and regardless to the extra stocks that we buy in, the items just continue to get snapped up. We have many customers who pre-order their large orders so that they can guarantee the items. We can also buy products from other sources, although usually it does mean a difference in price, so one of these could be an option for you? Should you wish to discuss further then by all means do reach out to us.
In regards to your comment, "I need and try to buy which is not a good customer service in fact it is very poor.", it is a shame that you haven't reached out to us, our items out of stock are not really a reflection of our customer service, so I can't pass this feedback onto our customer service team. I will however pass the feedback onto our buying team and our suppliers.
You can contact us via the below.
https://www.securefixdirect.com/contact-us-26-w.asp
Or reach out to us on our social media.
Hopefully we can supply you.
Jamie.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.