After care response was so fast and efficient! Sealskin really do look after their customers! Contacted them with regards to a fray in the Velcro strap on my hat that I bought 5 months ago and they re... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good products, Obviously not perfect, but when I had issues about wear on an item they gave me a £25 vocuher with no hassle, even though it was out of warranty.
Virksomheden har svaret
Yes, their socks are expensive. However, as far as I'm aware, there's no other manufacturer of knee-high breathable waterproof Merino wool socks on the market. I'd also like to mention that their c... Se mere
Virksomheden har svaret
I ordered 2 pairs of heated gloves for myself and my wife but did not understand all of the workings and technology Despite there being nothing wrong with the gloves and a delay between purchase and... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Incredible waterproof accessories. Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors. Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything. And the best part? They work really, really well. We believe that no matter what’s going on around you, you can stay dry, protected, warm, and cosy by paying a little attention to what you put on your hands, feet, and head. Using innovative technology, premium materials, and a close attention to detail, we are confident that our socks, gloves, and hats will keep you dry, blister free, and comfortable. Any weather, any activity Sealskinz accessories have been to the top of Everest, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. However, they’re equally incredible at keeping you comfortable while walking your furry friend, rushing on a brisk morning school run, or even watching an exhilarating children's football game (sarcasm intended). To say they’re up for any weather challenge is kind of an understatement.
Kontaktoplysninger
Nelson House, 9-10 Nelson Business Park,, PE30 2DE, Kings Lynn, Storbritannien
- 01553 816838
- help@sealskinz.com
- www.sealskinz.com
4,8
Fremragende
563 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
You'll never have customer service like this again.
My package was delivered to wrong address. No fault of SealSkinz. I got in contact and they immediately started digging into the matter, found out that the package had gone back to their warehouse and have sent it back out to me. They kept me in the loop the entire time and have nothing but fantastic. I haven't even tried their products yet but going off their customer service alone, I am a customer for life.
18. december 2025
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Besvarelse fra SEALSKINZ
Hi Judy,
Than you so very much for such a kind review of our customer service experience! We do aim to deliver top tier customer care and we are truly happy to hear we accomplished this in your case.
We look forward to your continued support of Sealskinz!
All our best,
Krystal @ Sealskinz
Very pleased with the hat and how…
Very pleased with the hat and how swiftly my order problem was resolved. No thanks to Royal Mail.
18. december 2025
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Besvarelse fra SEALSKINZ
Hello Fiona,
Thank you for the 5-star review.
It is lovely to hear that we were able to swiftly rectify any order problem and that you are pleased with the purchase.
Warm regards,
Krystal @ Sealskinz
Besvarelse fra SEALSKINZ
Thank you for the 5 stars, Alice!
Your feedback inspires us to continue providing the fastest, most efficient customer service possible.
Kind regards,
Sophie @ Sealskinz
My package was lost during shipping…
My package was lost during shipping from the UK to Canada. I contacted customer service, and they responded quickly and re-shipped a new pair of glove.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra SEALSKINZ
Hello Patrice,
Thank you for your 5-star review.
We are happy to hear we were able to assist you with your lost shipment and so sorry that happened in the first place!
We value your trust and confidence in Sealskinz and sincerely hope the replacement reaches you quickly.
Please reach out again if we can help with anything else.
Krystal @ Sealskinz
I accidentally ordered the item in the…
I accidentally ordered the item in the wrong size, I contacted the help desk (on a Sunday) Emily contacted me and refunded the item the same day to enable to purchase the correct size. Excellent, quick, pleasant service. Thank you so much ☺️
14. december 2025
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Besvarelse fra SEALSKINZ
Hello Helen,
Thank you for taking the time to leave a review about your recent experience.
We have let Emily know how pleased you were with the fast service.
If we can assist with anything else, please do not hesitate to get in touch again.
Kind regards,
Krystal @ Sealskinz
Excellent customer service and products
Excellent customer service, great product, would highly recommend this company
12. december 2025
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Besvarelse fra SEALSKINZ
Hello Sue,
Thank you for your 5-star review. We so appreciate your recommendation!
Many thanks,
Krystal @ Sealskinz
Exceptional products that actually do…
Exceptional products that actually do the job. Fast delivery and wonderful communication.
A product did have an issue, but it was incredibly easy to resolve. Free returns and kept up-to-date by the Customer Experience Team, and a replacement sent quickly. What's not to love.
13. december 2025
Uopfordret anmeldelse
Besvarelse fra SEALSKINZ
Thank you for your 5-star review, Lynn!
We are happy to hear you find the products exceptional with fast delivery. It's great to know our Customer Experience Team was able to help with a replacement when it was needed too.
We look forward to your continued support!
Kind regards,
Krystal @ Sealskinz
We love the electric bike gloves
We love the electric bike gloves - so well designed! The battery attachment place is flawless. Also, the customer support when we had a delivery issue was prompt and thorough. Rave!
12. december 2025
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Besvarelse fra SEALSKINZ
Hello Sonja,
Thank you for your review!
We're thrilled to hear you have found our heated gloves and customer support worthy of 5-stars.
Your satisfaction means the world to us.
Kind regards,
Krystal @ Sealskinz
Fast response
12. december 2025
Uopfordret anmeldelse
Besvarelse fra SEALSKINZ
Hello Nick,
Thank you for your review.
We're happy to know you found our service responsive.
If we can be of any further assistance, please do not hesitate to get in touch again.
Kind regards,
Krystal @ Sealskinz
Waterproof Baseball cap
Really pleased with my waterproof baseball cap, but when it developed some unexplained marks I contacted customer support, they were really great, responding within minutes of my initial contact. Problem soon sorted, very happy.
10. december 2025
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Besvarelse fra SEALSKINZ
Hello Ian,
Thank you for your 5-star review!
We are happy we could help with the hat quickly. We hope the replacement serves you well for years to come!
Kind regards,
Sophie @ Sealskinz
I sent an email at 20:05 re the Runton…
I sent an email at 20:05 re the Runton socks I’d worn for the first and only time as they caused blisters. I received a reply by 20:25, I was not expecting them to be at work at that time!
Krystal drew my attention to the wording on their website highlighting how and when they should be used, this made sense. She then informed me that a suitable replacement pair that did not have the Hydrostop feature would be ordered.
This morning I have an email from the post office saying that they are on the way.
I have rarely experienced such exceptional service, thank you Sealskinz.
I should say I have used Sealskinz previously and am a big fan of their products.
11. december 2025
Uopfordret anmeldelse
Besvarelse fra SEALSKINZ
Hello Jeff,
Thank you for your 5-star review!
We sincerely appreciate you taking the time to share your experience. We're very sorry again for any discomfort the Hydrostop socks may have caused. Thank you for giving us the opportunity to make things right.
We look forward to your continued support.
Kind regards,
Sophie @ Sealskinz
We placed a confusing address on our…
We placed a confusing address on our order from Sealskinz. It was a Christmas gift. We worried it would not come in time for Christmas. We immediately made contact with the customer service team. They were so helpful and kind. They monitored the return and communicated regularly with us. I was so impressed with their caring attitude towards their customers. Thanks Sealskinz you were great!
David and Valorie Vasquez
1. december 2025
Uopfordret anmeldelse
Besvarelse fra SEALSKINZ
Hello David and Valorie,
Thank you so much for taking the time to leave a kind review.
We truly do care about each and every one of our customers. We are happy to hear we were able to assist you with the order, even though it did not work out as initially expected.
We hope that you will still consider shopping with us again in future.
All our best,
Krystal @ Sealskinz
Impressive
I had an initial issue with my online order which was immediately and efficiently dealt with by the company. Their prompt resolution the same day was impressive.
10. december 2025
Uopfordret anmeldelse
Besvarelse fra SEALSKINZ
Thank you for taking the time to write a review, Peter.
We're thrilled to hear we could impress with our fast service.
Kind regards,
Krystal @ Sealskinz
Great customer service
I have not received the items yet but I was super pleased with their AI customer service responses. It was very clever and concise. I also had the opportunity to elevate my query to an agent for which I received a very swift reply.
9. december 2025
Uopfordret anmeldelse
Besvarelse fra SEALSKINZ
Hello Thant,
Thank you for your 5-star review!
We appreciate your positive feedback regarding the responsiveness of our AI and human agent assistance.
If we can help with anything else, please do not hesitate to reach out again.
Sophie @ Sealskinz
My problem was very straightforward
My problem was very straightforward - I had ordered the wrong size and wanted to exchange for the right size. This was done quickly & easily using a chat bot.
3. december 2025
Uopfordret anmeldelse
Besvarelse fra SEALSKINZ
Hi ESF,
Thanks for the review!
We love hearing that our AI agent was useful in helping you with a return for exchange.
Thanks again,
Krystal @ Sealskinz
Customer satisfaction …
Easy to use website with concise product descriptions and transparent pricing and discounts. Easy to try at home and then make returns. any issues are handled promptly by the efficient and friendly team. Easy to buy with confidence.
9. december 2025
Uopfordret anmeldelse
Besvarelse fra SEALSKINZ
Thank you for your 5-star review.
We sincerely appreciate you taking the time to share your experience with the website, returns, and our customer service team.
If we can be of any assistance in future, please do not hesitate to get in touch.
Kind regards,
Krystal @ Sealskinz
Besvarelse fra SEALSKINZ
Hello Gordon,
Thank you for your 5-star review!
We're happy to hear our support was fast, clear, and courteous.
Many thanks again for the review,
Krystal @ Sealskinz
Emily with Sealskinz was beyond helpful…
Emily with Sealskinz was beyond helpful and patient with me . I appreciate the great customer service and love how this company backs their product!
Highly recommend
9. december 2025
Uopfordret anmeldelse
Besvarelse fra SEALSKINZ
Hello Mike,
Thank you for taking the time to write a review.
We are thrilled to hear that Emily was beyond helpful and provided great customer service worth recommending!
Please do not hesitate to reach out again if there is anything more we can assist with.
Kind regards,
Krystal @ Sealskinz
Extremely satisfied with customer service team
Quick responses and rectified issue. Extremely helpful and really appreciate it!
5. december 2025
Uopfordret anmeldelse
Besvarelse fra SEALSKINZ
Thank you for taking the time to leave a review, Ryan.
We are so pleased to hear our customer service was helpful and quick! Feedback like this really keeps us motivated to provide the best service possible.
Many thanks,
Krystal @ Sealskinz
Great Customer Service
I made an online enquiry which was answered almost straight away by an AI agent by email. I have bought my partner waterproof socks from this company before which he commented today how great they are so asked if they sold waterproof gaiters but unfortunately they don’t sell them and I was impressed how quickly they got back with an answer to my enquiry.
7. december 2025
Uopfordret anmeldelse
Besvarelse fra SEALSKINZ
Hello Sharon,
Thank you for the 5 star review!
We're happy to hear the waterproof socks have been a hit in your household and that our AI was able to answer your questions quickly. Your interest and feedback about the waterproof gaiters is certainly noted - we are always looking for ways to expand our catalogue!
Please do not hesitate to reach out again if you have any other questions.
Kind regards,
Krystal @ Sealskinz
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.